PANOS KOTSIANAS

310-***-**** adci17@r.postjobfree.com

IT PROJECT MANAGER

SUMMARY

Information Technology Project Manager, CSM with 15+ years of experience delivering IT e-commerce and client facing solutions: SaaS, B2B and B2C platforms, mobile solutions, in multiple industries, managing end-to-end SDLC including design, implementation, deployment, vendor and client integration.

6+ years agile (scrum, XP) and 10+ years waterfall projects. Proficient at:

Product planning, backlog and sprint execution, scrum ceremonies, milestones, task and storyboard tracking, burndown tracking, timeline, resource planning and budget tracking, scope, quality and team management.

Experienced in business requirements collaboration and assembly, team, stakeholder and client communications, cross-functional team handoffs, status reporting, product release, adoption and change management. Developer background.

Skilled in handling multiple concurrent projects and engaging diverse global teams.

Extensive remote stakeholder, business and tech team management experience.

Agile and waterfall, Release Trains, .NET, SQL server, BizTalk, JS, Java, MessageMedia, SSIS, Rest API, JASON, Ionic 3, Angular 5, Apache, Docker, ElasticSearch, AWS, MS Project, JIRA.

Certified ScrumMaster, Scrum Alliance

PMI Certificate in Project Management, California Institute of Technology (Caltech)

MS Computer Science, Engineering, Rensselaer Polytechnic Institute

EXPERIENCE

Feb 06 –

Jan 20

Oakwood Worldwide, Los Angeles, CA

Temporary housing and relocation management company, worldwide operations, annual revenue of $500M.

SENIOR PROJECT MANAGER, IT MANAGER

Improved operational efficiency by 50%:

Integrated operational support vendors and services, application data GDPR compliance.

Replaced custom legacy systems, introducing multiple enterprise applications,

Streamlined, simplified and automated operational processes and procedures,

Adapted IT systems to evolving global business models, and technologies

Transformed the client experience, and enhanced client conversion, by:

Implementing B2C online booking integration

Delivering client-Oakwood system back-end integration

Improved client service level and profitability by client, implemented client functionality and business model enhancements. Partnered with operations, sales, marketing and finance, 12 FTEs, local and offshore services vendors.

Mobile App – public, guest facing mobile application, Android and iPhone, 2-week sprints, $1M budget:

-Personalized App enables the guest to navigate the reservation history, access current tenancy and property info, and is integrated with booking systems and property info CMS

-Enables targeted promotions and marketing at the global, national, regional and property level, and client specific notifications. Interfaces with promotions and ad campaign content management platform at the CMS level

-Provides B2C services, dynamic search for accommodation availability and pricing, online bookings, service status notifications, social media authentication, chat-bot integration

-Messenger based guest service processing

-Enables rental document e-sign, CC payments, trip-it and concur services integration

Partnered with marketing and sales Product Owners to assemble, review and finalize business requirements, and performed competitive analysis and positioning. Finalized the guest experience, and obtained budget and technology spec sign-offs. Identified, vetted and engaged offshore development vendor resources. Developed and vetted project backlog, project timeline, managed internal and vendor sprint burndown and QA process, bi-weekly sprints. Managed UAT and release schedule.

Guest tracking via tagging, Google analytics. App signup and penetration tracking. Developed and integrated an App admin portal, web hub for feature management and UX updates.

myoakwood.com - personalized guest facing portal, $1M budget:

-Tenancy specific information, content, and guest stay services

-Directions, guest documents, billing

-Location information, coupons, marketing campaigns and promotions, next stay, up-sale

-Service requests, concierge, chat, online reservations

Partnered with marketing, sales and operations to assemble business requirements, document scope, and milestones. Managed top level and detail design, guest experience format, user stories, wireframes, BRD, image and text layout and CMS integration. Applied waterfall process, developed implementation project plan and schedule, managed SME and vendor resources, business reviews, and vetted technology selection. Handled communications, business and SME feedback, obtained feature and content sign-offs, budget and timeline approvals.

Executed project plan, managed vendor development, content creation and approval, in-house testing, demos and UAT. Managed competitive positioning analysis and focus group sessions. Coordinated the phased release schedule.

Implemented web traffic analytics, performance tuning, incorporated feedback, and deployed change requests.

Implemented Oakwood’s Tenancy Management System – Replaced custom legacy system, by deploying Oscar, a 3d party property management system to 1,200 US and international users. $5M budget:

-Managed internal and vendor teams, adapting Oscar to Oakwood’s business model and operational requirements. Partnered with the operations and finance Product owners on product backlog management.

-Developed and deployed functionality enhancements, GUI, and back end customizations.

-Integrated Oscar real time data to Oakwood’s operational support, billing, finance, reporting and client service applications.

Managed project planning and agile execution; assembled requirements and user stories, product scope and backlog, timeline, quality control, budget and geo-phased deployment plan. Responsible for end user training, support, risk analysis, communications, change management, and organizational acceptance.

Implemented multiple mission critical global initiatives:

-Billing: enabled multi-currency capable credit card processing, integrated vendor portal

-Inventory management: implemented and integrated field inventory management system

-Service: managed design and implementation of Messenger based guest facing service request system. E-sign of guest facing documents.

Global Reservation System (GRS) – integrates property availability and pricing at the global level, projects Oakwood products to multiple online selling platforms and booking engines. $4.5M budget:

-Projects standard, promotional and client specific pricing of Oakwood units, and provides a centralized, integrated pricing management engine

-Enables B2C sales, offering online availability search, pricing and bookings. Allows for marketing campaign management, option comparison, up-sale and add-ons, and integrates reservations via all major online booking platforms.

Partnered with Revenue Management and sales teams to define scope, and select technology and online booking partners. Managed requirements, internal and vendor teams, developed and executed project plan. Managed the conversion of the inventory and booking model of Oakwood, to align with online standards. Implemented extensive operational and business model changes across the organization.

Oct 04 –

Dec 05

RTO Technologies, Los Angeles, CA

Software and services startup vendor of refinery process control systems.

PROJECT MANAGER, DEVELOPMENT

-Project planning and execution: scope and requirements definition, client reviews, technology selection, quality control, performance analysis. Local and off-shore team management.

May 99 –

May 04

Agribuys.com, Torrance, CA

Global B2B supply chain management systems vendor for the retail industry.

25 local and 40 offshore FTEs

PROJECT MANAGER, APPLICATION DEV, QA

online B2B marketplace platform - managed development and deployment of large-scale, transactional portal (.NET, CF, Java, SQL Server, JS), servicing multiple buyers and supplier networks, annual budget $4M:

-Supply-demand, procurement, inventory, logistics, support systems, demand forecasting, ERP integration, reports

-Led the development and deployment of 1M lines of code in 5 years, utilizing XP methodologies, and engaging local and offshore teams

-Managed project and process, 24/7 development schedule, ETL, QA services, performance, UAT. Managed client system integration, application adoption, business partners, and support SLAs

Mar 98 - May 99

NetInfo Inc, Torrance, CA

Web development and hosting services vendor

PROJECT MANAGER, DEV, SERVICES

Analyzed customer B2B e-commerce business needs and solution design, focusing on hospitality, medical supplies, distance learning, retail promotions, social networking and web portal industries

Led product definition, functional and usability specifications, GUI design, content management and marketing strategy for NetInfo’s product suite

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