CONTACT

AMIT

GOSWAMI

ABOUT ME

Results-driven and resilient Project Manager with hands-on experience in planning, analyzing, and implementing assigned projects, and ensuring delivery of projects within established constraints.

EDUCATION

Amit Goswami, 712 Ingleside

Ave, Catonsville, MD, 21228

443-***-****

adci06@r.postjobfree.com

www.linkedin.com/in/amit-

goswami- 29a34594

CORE COMPETENCY

Project Management, CCNA, Highly skilled in

Customer Service, Customer Relationship

Management (CRM), Escalation

management, Product and Vendor

Management, strong interpersonal skill,

Data/Business Analytics, Team builder and

managed big teams (50+ members)

TECHNICAL SKILLS

Computer Networking: CCNA certification,

Routing protocol such as OSPF, EIGRP, etc.

with the basic networking and routing

protocol knowledge

Software: Microsoft Office Suite, Access, EMR

basics

Operating System: Microsoft Windows, Linux.

Technical Languages: C/ C++, 8085& 8086

Processor

Database: MYSQL/MSSQL

Virtual/Cloud: Google Drive, One Drive, and

SharePoint

Strong Practice Management and Electronic

health record handling skills.

Projects Completed

EMR Data migration (Client server to Cloud)

project for City and County of San Francisco

Hospital (1500+ providers) within 3 months

(2018/19)

Ensuring successful delivery of 1500 Wireless

USB Wi-Fi devices at 4 locations, each90

miles apart within 24 hours (2014/15)

LANGUAGES

Gujarati (Fluent)

Hindi (Fluent)

Master of Science in Engineering Management 05/2020 University of Maryland Baltimore County, Baltimore

Obtained 3.95 GPA cumulative in academics

Bachelor of Technology in Electronics Engineering 05/2013 Gujarat Technological University, Ahmedabad

Obtained 3.8 GPA overall during an academic term EXPERIENCE SUMMARY (5years +)

Strong experience in the field of Project Management, Program Management, Account management and Customer Services Operation, Customer Relations, Risk Management and Client Escalation handling.

Innovative and dynamic presentation and analytical approach. Strong knowledge of Business Analytics.

Accustomed to heavy exposure to International clients (USA, UK, NZ, and Australia) and their workflow ethics.

Project Management Intern 05/2019–08/2019

Esurgi Pvt Ltd, Timonium, MD

Planned a Healthcare IT Project and its schedule to have a crowd-funding website Go-live within a tenure of 3 months and successfully implemented it with limited amount of resources. Implemented Agile and Scrum methodological concepts of PM and other tools such as MS Project, Zoho, Trello, Slack and Salesforce.

Strategic Account Manager 02/2016 – 07/2018

eClinicalWorks Pvt Ltd, Ahmedabad

Managed large community practices (200 + providers) in US especially the providers and large hospitals in West coast of US. Included the implementation of new EMR, server installation, training on EMR and various services such as MIPS, PQRS, HIE, CAHPS, PCMH, HEDIS, MACRA, and Interoperability etc. Complete knowledge in the EHR Industry and the IT products.

Strong escalation tackling skills and excellent communication in order to ensure smooth functioning of the projects.

Multi- tasking and coordinated with multiple teams to ensure conclusion within SLA.

Jr. Executive, Int’l Customer Operations 11/2014 – 02/2016 Vodafone India Services Pvt. Ltd, Ahmedabad

Updated and interacted with the customers on timely basis regarding the progress and continuation of the project.

Complete knowledge of workflow and process required for successful completion of allotted project/program.

Coordinated with different teams to get the issues of the customer resolved. Strong knowledge on various portal and applications related to Telecom Industry (Siebel, Opera, and Oracle).

Program Manager, Customer Operations 07/2013 – 10/2014 Tata Tele Services Ltd, Pune

End-to-End efficient completion of various projects assigned, within allotted interval, by coordinating with the various operating teams (includes technical aspects).

Highly skilled with implementation of MPLS, NPLC, DLC, ILL, PRI and other Telecom Wireless products such as wireless data cards, WLL EPABX, XVPN routers and their implementation.

AWARDS & ACHIEVEMENTS

Best Employee of the year for successful Customer operations. Tata Tele services Ltd, Pune 2013/14

Rewarded Quarterly Champion for the outstanding performance. Vodafone India Services Pvt. Ltd, Ahmedabad 2015/16

Rising Star of the year for outstanding achievements in limited time duration. EClinicalworks Pvt. Ltd, Ahmedabad 2017/18

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