K a r e n C o o p e r P a g e * *

I T P r o f e ss i onal

KAREN COOPER

P R O FE S SI O N A L SU M M A R Y

Award winning IT professional with experience in delivering large- scale, complex systems that Professional Summary integrate processes with technology to improve business capabilities and drive organizational success. Results-oriented and proactive in finding cost- effective solutions to company opportunities. Excellent qualifications and proven results in customer relationship management, business technology, employee development and leadership, team building and motivation, and budgeting and forecasting. Industries of expertise include Aerospace, Consulting, Banking, Telecommunications & Mobility, Manufacturing, Oil & Gas, Shipping, and Rail. E X P E RI E N CE

2014 - Present

CONSULTANT

Decision Resources, INC. / 2014 - Present

Provide IT support and consulting to clients of the Infor EAM SaaS and on- premise solutions.

• Led design and roll out of robust, scalable and secure EAM solution which entailed converting a hosted Oracle solution to an in-house SQL Server solution. Key tasks included developing/executing ETL processes to perform data loads and initial data setup, conducting training, software installation of the Infor EAM/Cognos software suite and developing interfaces using SQL and SSIS.

Trinity Industries / 2018 - 2020

Held dual accountability for (a) managing full life cycle of IT and Engineering projects and (b) application, owner of various Manufacturing, Engineering, Environment Health & Safety and Quality solutions such as Infor EAM SaaS solution, Infor EAM Connected mobile SaaS solution, MP2 and Autodesk Suite for US and Mexico, Metal Trace, Pitney Bowes SendPro Enterprise and SendSuite Tracking Online.

IT Applications Manager

• Streamlined new processes for IT requests.

• Assigned, monitored, and prioritized the work of vendors to ensure business objectives were delivered timely and cost effectively.

• Governed multi-year technical support services contract; proposed, negotiated and secured yearly award of follow-on contract for support.

• Renegotiated key contracts and amendments with SaaS solution providers resulting in yearly cost savings.

• Evaluated proposals and assisted with vendor selection. C O N T A CT

Phone:

469-***-****

Email:

adci01@r.postjobfree.com

Address:

1309 Wyndmere Dr.

Desoto, TX 75115

SOFT SK I L L S

Teamwork/Communica

tion/Collaboration

Team leadership

Problem solving

Time Management

Handling Pressure

HARD S K I LL S

Project Management

Systems Integration

Resource Management

Oracle, SQL Server, PL/SQL,

T-SQL, SSRS, SSIS

Development-Support

K a r e n C o o p e r P a g e 2 3

• Key player during divestiture of Trinity's Energy, Construction, and Transportation business units in the development of procedures and timelines to transition IT applications to spinoff company Arcosa. Business Analyst

• Utilized Oracle, Cognos, and Microsoft SQL tools for custom and ad- hoc report creation.

• Developed end-user documentation and training materials for modified or newly developed software.

• Conducted on-site training, train-the-trainer and web led training sessions.

Project Manager

• Project manager for various Manufacturing, Engineering, Environment Health & Safety and Quality projects.

• Managed deployment timelines for various solutions such as AutoDesk, MetalTrace MTR (metals industry mill test report) software and Pitney Bowes.

• Interfaced with executive teams to define project requirements and translate business objectives into tactical plans. SR. IT PORTFOLIO MANAGER

AT&T / 2014 – 2018

Advocate for multi-year capital projects planning. Lead planning and development activities for the annual capital budget, which include compiling, classifying, analyzing, and forecasting capital requests submitted by departments. Leveraged technical, business and financial acumen to communicate effectively with client executives and their respective teams. Monitor professional development of team members.

• Effectively managed mobility portfolio by collaborating with client sponsors and stakeholders to define the objective and business benefits for developing business cases and total cost of ownership.

• Disseminates information and facilitates presentations on projects to Director Level and above regarding financials such as budget, actuals, forecasts, and associated risk along with recommendations to achieve the organization's financial objectives.

• Managed $200MM project portfolio and IT budget for AT&T Business Solutions (ABS) Core Mobility.

• Achieved Capex utilization +/- 5% of budgeted target at year-end.

• Reduced Business Case/Capital Authorization cycle times from an average of 10.8 months to 7.3 months.

• Built strategy/roadmaps to secure $80.1MM in 2015 Capital across two roadmaps (BAU Core Mobility & Evolved Monetization).

• Managed initiatives to realize cost reduction and savings opportunities of upwards of $1.0 MM.

• Delivered comprehensive Talent Management & Succession Plan. 1999 - 2013

SR. IT BUSINESS MANAGER

Valerus / 2012 – 2013

Responsible for Infor Enterprise Asset Management suite, Advance Mobile and Cognos Reporting applications, with direct ownership of application implementation, development, delivery, architecture scalability, integration E D UC A T IO N

2013 - 2015

MBA / ORGANIZATIONAL

LEADERSHIP

Walden University

1991 - 1995

BBA / COMPUTER

INFORMATION SYSTEMS

University of Louisiana at

Monroe

CE RT I F I CA T I O N S

EXPECTED 2020

PROJECT MANAGEMENT

PROFESSIONAL (PMP)

P R O F IL E S &

W E B S IT E S

Karen Cooper

K a r e n C o o p e r P a g e 3 3

with Infor Syteline ERP and 24x7 support. As a strategic partner and trusted advisor, innovative program roadmaps were developed to achieve business goals of increased productivity, user adoption, and customer satisfaction. Position reported to CIO.

• Directed all phases of Infor EAM application suite implementation on SQL Server.

• Managed all phases of the software development lifecycle (SDLC) for custom solutions and integration totaling more than $1 million between Infor EAM and Syteline 8.0.2.

• Managed contractor, consultant, external vendors and project team member tasks, ensuring on time delivery for approved development and continuous improvement initiatives.

• Partnered with Enbase Technologies to integrate remote monitoring/telemetry with EAM software for predictive maintenance.

• Partnered with Blue Dot Solutions to integrate mobile solution with EAM software.

Frito-Lay-PBSG (Pepsico Business Solutions Group) / 1999 – 2012 In charge of defining, developing and deploying the solutions and infrastructure necessary to support fully, integrated Enterprise Asset Management systems to enable operational efficiencies and/or cost savings for North America and Canada. Developed project work plans for Fleet initiatives such as handheld, wireless, and web solutions. Applications Manager

• Chairman's Award of Excellence recipient for deliverance of a 10+ million Infor EAM solution on budget and Applications Manager time with over 20 interfaces to SAP, Oracle Financials and legacy systems.

• Managed a team of six onshore and four offshore full-time employees providing development and support of the Infor EAM solution.

• Developed strategy for deploying and maintaining EAM handheld device solution upgrades for mechanics for proficiency and efficiency in asset maintenance.

• Led the Canadian deployment of the Maximo application, which equipped end users with the tools and resources needed to effectively manage fleet assets at the lowest possible cost.

• Created and implemented disaster recovery plans and procedures for the Data Center.

Vendor Manager

• Constructed, reviewed and negotiated Statement of Work contract terms to procure professional services.

• Managed external vendors, including onshore and offshore resources to ensure optimal delivery of activities as they relate to project statements of work.

Development-Support

• Chairman's Award of Excellence team member for development of a claim’s recovery process in Maximo Development-Support application.

• Delivery plan for the migration of Maximo to Infor EAM resulted in a four-day cycle of 1200+ users with less than 1% inventory variance.

• Spearheaded Citrix infrastructure upgrade for 40 plants consisting of more than 900 users.

• Re-engineered nightly PL/SQL packaged batch processes to resemble a near real time process, which decreased data delivery from 48 hours to hourly intervals after data entry or modification.

• Developed integrations between Infor EAM, SAP, and Legacy applications using SQL and TIBCO middleware solution.

Contact this candidate