Customer Service Manager
Resume:
Robyn Bernzweig
Jericho, NY *****
adchqs@r.postjobfree.com
Work Experience
Pricing Associate
CANON - Melville, NY
April 2019 to October 2019
• Prepared monthly statistics for all price lists
• Ensured that pricing issues are handled in a timely manner
• Maintained pricing documentation for the purpose of setting standards for establishing pricing
• Administered and distributed new contract pricing and dealer compensation
• Updated new pricing requests Managed contracts and pricing schedules
• Updated new credits for contracts
Budget and Administrative Specialist
CANON - Melville, NY
May 2016 to April 2019
• Partnered with budget owners to assist in the preparation of budgets and forecast updates
• Responsible for gathering financial data for monthly and weekly reporting to directors and vice presidents
• Managed operational and financial metrics
• Gathered and conducted key analysis and risk assessment of forecast submissions
• Prepared and managed expenses
• Compiled new products into the system
Billing Analyst
FIRST DATA CORPORATION - Melville, NY
December 2010 to April 2016
• Prepared for the monthly payments of Merchant Business Units
• Responsible for gathering, reconciling and manipulating financial data
• Performed variance and trend analysis
• Assisted with internal and external inquiries and provided information as requested
• Answered billing related questions for clients, Vice Presidents and Presidents
• Provided Excellent Customer Service to clients, ISO's and Agent Banks
• Implemented processes to improve work procedures for quality and efficiency
• Trained new hires and helped employees improve upon and enhance existing skills Treasury Analyst
FIRST DATA CORPORATION - Melville, NY
June 2004 to April 2016
• Responsible for the preparation, initiation and approval of daily fund transfer and ACH transfers
• Problem solving and personal interaction with both banks and clients
• Managed Month End Spreadsheets
• Transmitted and Confirmed Funding Files
• Assisted Vice President, Director and Manager on operational and monthly duties
• Managed the pulling of Bank Reporting and Statements Education
Bachelor of Business Administration
Hofstra University
Skills
• ACCESS, EXCEL, MICROSOFT WORD, POWERPOINT
Contact this candidate