Office Customer Service

Jeriyanna Adams

Greensboro, NC

adchqi@r.postjobfree.com

336-***-****

Authorized to work in the US for any employer

Work Experience

SharePoint/Office 365 Support Specialist

Daymark Recovery Services - Salisbury, NC

2018 to Present

• Manage Azure AD administration including security groups, enterprise applications and SSO and ADD audit logs and with setting up MFA

• Provide coordination and support for a wide range of IT Administrative tasks, trouble ticket reporting, and project monitoring between departments and IT Support Management.

• Responsible for direct, day to day, maintenance of corporate systems, desktops, laptops and a range of peripherals as well as setting up new users and supporting existing users.

• Provide technical assistance to customers via phone, email, remote access Work with cloud system tools Including SharePoint, Office 365, and Visio and to effectively collaborate project requirements

• Create presentations and flow charts, for stakeholders of new systems, processes, procedures, methodologies, policies or organizational changes

• Review and follow up on critical issues with leadership and escalations

• Managed Internal projects utilizing SharePoint Calendars, Libraries, and apps in office 365

• Set-up and maintain SharePoint site collections, sub-sites, list, views and SaaS applications

• Provide support for installation, configuration, and support of Microsoft Office 36 Tech Support Specialist (contract)

Target - Greensboro, NC

2017 to 2018

Remote)

• Works with various groups to resolve issues and/or elevates incidents to the appropriate tier 2 support specialists as defined in internal procedures.

• Opens, tracks, and closes Remedy incident records, providing an accurate description of the problem presented and resolution offered.

• Set-up SharePoint and site and security upon request'

• Set-up Distribution groups and shared mailboxes

• Ensures problem ownership and promotes end-user satisfaction.

• Communicates with the users clearly and precisely to ensure their understanding of the steps necessary in order to resolve the concern, issue, or problem. Identified automation opportunities that will reduce the risk of errors and Service Level Agreements (SLAs). Education

Bachelor's in Computer Science and Psychology

East Carolina University

Skills

• Technical Support

• Strategic Planning

• Process Development & Organization

• Leadership

• Customer Service

• Analytical/Problem Solving

• Project Management

• Sales

• Oral and Written Communication

• Office 365

• SharePoint 2013, 2016 Online

• Azure AD User management

• Win 8.1, 10

• Remedy, Salesforce

• MS Teams, Skype for Business

• MS Yammer, OneDrive Management

• MS Flow, PowerApps

• MS support and Troubleshooting

• Office 365 security and compliance

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Administrative Experience

• Agile

• Active Directory

Certifications and Licenses

Driver's License

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