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Barry Saiff

Technical Writer

Residence: 36 Perez Street, TCH1 Mailing Address: 398 Citrus Avenue Tagaytay City, Cavite, 4120 Philippines Daly City, CA 94014 USA

+63-917-***-****, +1-415-***-****, adchq8@r.postjobfree.com Activities

• Plan and estimate documentation efforts, design documentation sets

• Research and coordinate with engineers, writers, others

• Review, edit, revise, restructure, and complete online and written documentation

• Design and deliver online and in-person training Deliverables

• End user, administrator, and programmer manuals and online help, proposals

• Business process documents, product specifications, documentation plans

• Marketing documents, marketing message development, API documentation

• Multimedia training materials

Tools

Word, Project, Excel, Powerpoint, Access, Visio, FrameMaker, Acrobat, Pagemaker, Photoshop, RoboHelp, MadCap Flare, Oxygen, XMetaL, Acrolynx, Google Docs, Confluence, Vasont, WebWorks, Wordpress, Asana, SnagIt, CVS, XML, DITA, DocBook Industries

Software, Hardware, Large machines, Finance, Insurance, Health, Automotive, Utilities Experience Summary

20+ years of technical documentation experience. Excellent research, collaboration, writing, and editing skills. Experienced in:

• Authoring methodologies: Precision Content, Panviva, Information Mapping

• Component content management systems, XML editors, structured authoring tools

• Process design: review cycles, project tracking, estimation processes, workflow Author of 100s of documents, including Outsourcing Technical Writing: A Primer, published in 2018: http://xmlpress.net/content-strategy/outsourcing-technical-writing/ Managed technical writing teams at seven companies. Stewarded large (1000+ pages) documentation sets over multiple years. Hired and managed over 100 technical writers. Education

Princeton University, BA, Anthropology

School of International Service, The American University, MA, International Affairs 03/2020 2

Barry Saiff Experience

Saiff Solutions, Inc., Tagaytay City, Philippines, Founder, CEO 11/11 – present Created an outsourcing firm providing Fortune 500 (Kyocera, Hitachi, Willis Towers Watson, NetGear) and other companies with technical documentation, animations, videos, and marketing materials. Converted book-model content into structured topics. Implemented 30+ types of staff training. Led dozens of webinars, workshops, and seminars in the Philippines, US, Japan, and Europe, on outsourcing, Agile technical writing, project estimation, cross-cultural collaboration, and leadership. Symantec Corp., CA, USA, Senior Principal Information Developer 6/04 – 11/10 Led the transition to an XML-based content management system and topic-based writing for 1,500-page documentation set. Created and led a cross-functional team of 20+ people to improve documentation.

Developed customer surveys on documentation quality. Represented writing team on terminology, editorial, software lifecycle, usability testing, and UI design teams. Brightmail, Inc., (acquired by Symantec), CA, Documentation Director 3/99 – 6/04 Created and led five-person writing team. Wrote, edited, designed, and published sets of manuals for three different products across four different platforms. Visa International, CA, Documentation Consultant 3/98 – 3/99 Created Master Document List, revealing to management that the group maintained 100+ documents. Hired five writers. Updated 1,800-page manual set for US banks. Oracle Corporation, CA, Documentation Manager, InterOffice 10/96 – 3/98 Managed 10 writers, website, and localization into 36 languages. Stewarded 2,000-page documentation set for end users, administrators, programmers, and trainers. Published first Oracle Java Beans SDK.

Fannie Mae, Washington, DC, Lead Technical Writer, System Analyst 5/94 – 9/96 Hired four writers to document the Object Factory, for object-oriented software development. Wrote online help, training materials, use case scenarios, and test scripts. Delivered trainings across USA. Documented software development methodology. General Electric Information Services, MD, Technical Writer 6/92 – 5/94 Wrote user and administrator guides for a financial reporting system. Helped design Windows product. Wrote style guides. Trained system administrators. Additional employment information prior to 1993 available on request.

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