Human Resource Customer

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Human Resource Professional

Effective multi-tasker with the ability to meet strict deadlines while using excellent organizational and time management skills. Human Resource professional with a proven track record to streamline internal processes and increase process workflows, customer engagement and maintain profitable relationships. Consistently demonstrates leadership and effective communication skills while adeptly identifying opportunities for organizational growth.

Core Competencies

Organizational Management

Training & Development

Project Management

Verbal and Written Communication Skills

Detail Oriented

Problem-Solving Skills

Education

Masters in Human Resource Management Colorado State University March 2019

Bachelors Of Arts in Psychology Saint Augustine’s University May 2015

Professional Experience

Project Specialist XPO Logistics June 2018 – Present

Provide an effective and efficient secretarial and administrative service within the HR department. Working to stringent deadlines whilst managing a high volume, challenging and varied workload, using own initiative and excellent time management skills.

Highlights

Manage the company’s compliance hotline system, Ethics Point by assigning cases within 24 hours of receiving.

Manage employee setup and troubleshoot issues within various company applications including Success Factors and other internal systems

Maintain and update Human Resources processes such as Badges, HR accesses, and terminations.

Keep all state and federal law postings up to date in all locations across North America.

Help coordinate annual company events such as United Way Campaigns and Flu Shot Vaccines

Recruiting Coordinator XPO Logistics February 2018 – June 2019

Guided new hires through the onboarding process by creating and sending out offer letters, drug tests and background checks to candidates

Provide a variety of administrative tasks to support a full cycle recruiting team

Ensure all hiring processes are implemented compliantly and in a timely manner

Giving guidance to Field HR on new work steams and guidelines

Train and Supervise new Recruiting Coordinators

Parts Order Desk Coordinator Volvo Group June 2016 – November 2017

Develop and maintain working relationships across multiple departments within the company to ensure customer satisfaction

Responsibilities included processing orders, providing part availability, pricing and shipping status

Become familiar with different parts and pricing to ensure accurate information is always given

Handle all order related questions, concerns, escalations and order changes

Manage time, workflow and priorities to accomplish daily goals and responsibilities

Copy and Print Associate Staples May 2013 – May 2015

Interfaced directly with over 50 plus customers daily by creating, managing, and completing copy and print services

Trained employees in areas of inventory, product knowledge, and cashier responsibilities

Supervising employees’ daily activities while still completing individual duties

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