SAUMYA SHARMA

Vancouver, BC 778-***-**** adchob@r.postjobfree.com linkedin.com/in/saumya-sharma-1171313a HIGHLIGHTS OF QUALIFICATIONS

• Solutions-oriented Process Lead with 6+ years of experience in a HR operations role and 2+ years in Business Partner role

• Adept at timely problem solving and committed to staying positive in high-demand situations

• Logic driven and hardworking

• Awarded with 'Muchas Gracias' award within 6 months of joining Clairvolex for excellent stakeholder management

• Working towards CPHR designation

SUMMARY OF SKILLS

Policy creation and execution

On boarding and Induction

Employee Engagement

Compensation and Compliance Management

Audits (Internal, External and ISO)

Attrition Management

HR Systems Implementation

Performance Management

Data Analytics

WORK HISTORY

Customer Service Representative Feb 2020 till date Impark (part of Reef Parking network), Vancouver, BC

• Identify customer grievances and provide resolutions for disputes

• Work on T27 platform

• Attend 50-70 calls in a day

• Work on webforms and reply online to disputes raised by customers and do admin work Process Lead - Human Resources Feb 2017 - Nov 2019 Clairvolex IP Solutions Pvt. Ltd., Gurgaon, Haryana, India

• Worked closely with leadership level stakeholders for a variety of data asks with a TAT of 24 hours or lesser

• Managed a headcount of 350 (Gurgaon, Bangalore and US) at the beginning and managed layoffs with compliance and compassion during recent Business optimizations bringing the headcount down to 200

• Conducted psychometric profiling at the recruitment stage using standardized tests for e.g. DISC and Personal Effectiveness

• Conducted exit interviews and managed attrition through different retention techniques. Managed attrition tracker on excel to pull out Regrettable/ Non - regrettable attrition and analyse data

• Monitored HR systems and helped in implementation and data transfer from one system to another. Worked on HRIS systems like Adrenalin, Megasoft, Navision (ERP) and BI Dashboard

• Built HR policies and implemented them, periodically reviewed and updated ISO directory

• Prepared data for Internal, External and ISO audits i.e. collated data from various sources and put together for auditor’s view. Also, conducted meetings with auditors for clarifications if required by them

• Process owner for: background verification, on-boarding and induction, performance management, compensation management for India and US, employee life cycle letters and employee exit

• HR analytics/reporting: logical understanding of data requirements from stakeholders to generate weekly/monthly and adhoc dashboards

Senior Process Associate Apr 2014 - Jan 2017

Husys Consulting Limited, New Delhi, New Delhi, India

• Maintained working knowledge of the latest industry techniques, methods and equipment as was in an HR consulting role for different industries at the same time

• Met all deadlines, including month-end reporting objectives

• Identified modifications to processes and procedures that would promote better efficiency

• Processed payroll for 5 clients into industries like Telecon, IT, Tours & Tourism and E- Commerce

• Performed data entry operations to update database with customer responses Manager - Human Resources Jul 2013 - Apr 2014

Primavera Management Solution Pvt. Ltd., Gurgaon, Haryana, India

• Prepared and implemented HR policies

• Prepared and managed attendance and payroll for 15 employees Team Lead - Recruiter Jan 2013 - Jun 2013

Angel Power Recruiters Pvt. Ltd., New Delhi, New Delhi, India

• Recruited talent for IT, Business Process Outsourcing clients

• Worked on junior level till mid senior level positions

• Maintained recruitment tracker and calls status

• Worked on portals like Naukri and Monster

• Was responsible for the first round of screening EDUCATION

MBA: Human Resources, Amity Business School, Noida Jul 2011 - May 2013

(recognised by WES as 4 years Canadian graduation) BBA: Business Administration and Management Jun 2008 - May 2011 Gurunank Dev Institute of Management & IT, New Delhi

(recognised by WES as 3 years Canadian graduation)

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