Angiolina Vanni

*** ******** ***.

415-***-**** adcho3@r.postjobfree.com

EDUCATION

San Francisco State University

Bachelor of Science Degree in Dietetics

Graduated: May 2018

Gavilan College

Associates of Science in Natural Science

Graduated: May 2015

WORK EXPERIENCE

Sir Francis Drake, Kimpton Hotel March 2019-September 2019

Food & Beverage Manager and Social Media Coordinator San Francisco, CA

●Proficient in Infogenesis and Aloha systems.

●Decreased F&B expenses by 75% by decreasing labor and reducing overtime pay and meal break penalties.

●Created specialized bar Drake menu to increase food sales by 50% in two months.

●Increased customer retention and satisfaction by orchestrating quarterly meetings to increase employee knowledge and inspire employee upselling.

●Manage scheduling for 80 employees thereby accommodating to the needs of the main dining restaurant, IRD, and Bar Drake.

●Responsible for social media amongst all food venues and increased weekly views by 50% within the first month.

Rosewood CordeValle Oct 2018-March 2019

Concierge and Front Desk Agent San Martin, CA

●Proficient in Opera, Jonas, Spasoft, and GoConcierge

●Increase hotel revenue by selling room upgrades in accordance with monthly sales goals.

●Trained two front office agents in one month which included extensive training in Opera, Jonas, Spasoft, and GoConcierge systems.

●Efficient in multi-tasking and communicating amongst multiple departments while delivering exceptional customer service.

Equinox Aug 2016-Sept 2018

Personal Trainer San Francisco, CA

●Increased revenue by selling training packages of 6-12 sessions on an average of three times per week.

●Converted 15 members into clients in two months.

●Reached Tier 2 training status within my first year of training.

●Performed an average of 3 fitness evaluations weekly and saw a client conversion rate of 75%.

●Managed schedule to coordinate training times for roughly 15 clients.

●75% of my clients purchased more than one training package.

Front Desk Associate San Francisco, CA

●Increased revenue by aiding in membership process and gym tours.

●Increased revenue by updating payment information of 90% of member profiles in 7 months.

Hotel Nikko San Francisco Jan 2016-Aug 2018

Showroom/Cocktail Server and Hostess San Francisco, CA

●Proficient in Open Table and Micros system.

●Increase restaurant sales by confirming 100% of reservations in 11 months.

●Increased revenue by offering exceptional customer service, thereby aiding in customer return rates of 85%

●Improved sales by upselling alcohol beverages and top menu items.

Rosewood CordeValle Aug 2014-July 2015

Server/Banquet Server and Hostess San Martin, CA

●Proficient in Micros and GoConcierge.

●Self-motivated learner and became cross-trained in all outlets of food and beverage department within five months.

●Improved sales by utilizing menu item knowledge to upsell alcoholic beverages and food items.

VOLUNTEER EXPERIENCE

YWAM Boston September 2019-Present

Missionary Boston, MA

Leon De Judah September 2019-Present

Homeless Outreach Boston, MA

Saint Francis Memorial Hospital April 2019-September 2019

Nutrition Services/ Information Desk San Francisco, CA

San Francisco City Team December 2018

Christmas Outreach Volunteer San Francisco, CA

San Francisco City Impact Dec 2015-Nov 2018

Thanksgiving and Christmas Outreach Volunteer San Francisco, CA

REFERENCES AVAILABLE UPON REQUEST

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