ENTONG (ANNIE) XIAO

San Francisco, CA

Ph: www.**5-490-linkedin.8199 com/ anniexiao1634@in/entong-annie-gmail.xiao com HUMAN RESOURCES CLIENT ENGAGEMENT CONTINUOUS IMPROVEMENTS Dedicated and motivated multilingual individual with the educational background and work experiences to analyze all factors affecting operational performance, generate actionable improvement proposals, and enhance company profitability. Proven track record of excellent organizational and customer service skills in fast-paced office environments. Strong communicator able to effectively collaborate with diverse teams and produce cost-effective, punctual deliverables. Exemplary academic qualifications include the pursuit of a Bachelor of Science in Human Resource Management from San Jose State University. EDUCATIONAL BACKGROUND

B.S. in Business Administration, Human Resource Management Aug 2017 - May 2020 San Jose State University San Jose, CA GPA: 3.50 Related Coursework: Workforce & Staff Training, Compensation & Rewards, Fundamental of Operations Management,Strategic Management, Legal Issues in HR, Fundamental of HR Management, Quantitative Analysis Awards/Honors: Dean’s List, Good Tidings Scholarship, Asian Pacific Islanders for Professional and Community Advancement Scholarship

Clubs/Activities: Sigma Omicron Pi Sorority (President, 1 st & 2nd Vice President, Secretary, Fundraiser) PROFESSIONAL SKILLS

• Data Analysis

• Corporate Management

• Human Resources

• Relationship Building • Team Collaboration • Client Consultation

• Customer Service • Reporting/Presentations • Project Management PROFESSIONAL EXPERIENCE

Senior Human Resources Recruiter

Seattle Websearch Seattle, WA Dec 2019 -Present

• Conducts weekly one on one with department team members

• Coordinates all interview schedules for candidates with the HR team and respective department heads

• Assists with identifying issues affecting recruitment and implementing recruitment activities to actively improve processes

• Provides support coordination of recruitment projects and related services to supervisors and other members of the HR team Treatment Coordinator

Angela Leung DDS PC San Francisco, CA May 2015 -Present

• Maintain and organize files of client interactions and feedback for easy retrieval

• Generates weekly production reports outlining operational strengths and potential areas of improvement

• Prepare proposals/treatment plans to 50 prospective clients per week and explained complex dental surgery procedures in a clear, simple manner

• Designs engaging company marketing branding materials in Adobe Photoshop

• Verifiy insurance benefits for completeness and accuracy of information Administrative Assistant

All State Insurance San Francisco, CA May 2014 -Aug 2014

• Developed efficient organizational/technical writing abilities by maintaining files and producing weekly status reports

• Increased customer satisfaction 50% by creating a welcoming environment and providing stellar customer service in Mandarin, Cantonese, and English

• Noted office supply levels and replenished inventory to ensure maximum workplace productivity ADDITIONAL CREDENTIALS

TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access,) Google Drive, Canvas, LANGUAGES Cantonese, Mandarin, English

VOLUNTEERISM Martha’s Kitchen, Heart In Motion, Hopestart International INTERESTS Event Planing, Cooking, Baking, Hiking, Swimming,

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