Customer Service Registered

Joas Moreno 210-***-**** • adchn8@r.postjobfree.com

Summary

−Understanding of property and casualty claims handling guidelines ranging from small to large

−Knowledge of banking regulations and report writing with six years of industry experience

Professional Experience

USAA Federal Savings Bank March 2017 - March 2020

Property and Casualty Adjuster

−Provided excellent customer service through the USAA by offering products tailored to each member’s needs

−Interpreted policy language in a wide array of contexts to determine coverage and exposures specific to each applicable endorsement and loss

−Negotiated claim settlements in accordance with business standards

−Served as a mentor to my peers by providing knowledge based support on interpreting state guidelines and laws

−Managed various contracting parties to restore homes to pre loss condition

−Organized and planned hundreds of home restoration projects

JPMorgan Chase & Co. March 2016 to March 2017

Fraud Analyst

−Prevented financial fraud through the use of money movement platforms, pattern recognition, and enterprise technology

−Assisted Enterprise Financial Crimes Unit with mitigating fraudulent activity across multiple platforms

−Interviewed clients to identify root causes of fraudulent activity and design preventative measures

−Maintained performance metrics and analytics in a production based environment

JPMorgan Chase & Co. March 2015 to March 2016

Credit Card Dispute Specialist

−Managed incoming inquiries from customers regarding erroneous or possibly fraudulent transactions

−Researched and processed refunds as applicable under Regulation Z

−Investigated frauds and allocated payments to correct accounts based on each specific situation

−Lead team of new advisors through training period to meet company standards and production goals

Texas Democratic Party April 2014 to December 2014

Field Organizer

−Registered hundreds of potential voters in the 23rd Congressional District of Texas

−Lead and recruited five teams of fifteen interns and volunteers, upholding them to various metrics and goals

−Assembled neighborhood teams to generate engagement through community tailored campaigns

−Analyzed data gathered through political events and presented metrics to campaign executives

Education

California State University Northridge May 2014

Bachelors of Art in Political Science with a minor in Philosophy

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