* ******** ***** *****

LAWRENCE P. DIEGO

The Redwoods, Kaji 315, Fairview, Quezon City

Mobile No.: +639**-*******

adchmw@r.postjobfree.com

PROFESSIONAL SUMMARY

• Experiences as Pre-opening Team in different industries such as hotel, retail and serviced office.

• Experiences working in internationally recognized hotel companies, InterContinental Hotels Group, Shangri-La, Starwood, and The Ascott Limited in the Philippines and the United States of America.

• Certified Pre-Opening Process for Human Resources by The Ascott Limited.

• Champion in Developing Training Programs.

• Experiences working as a Concept Store Supervisor, adidas Originals, in the United Arab Emirates.

• Certified Trainer – Shangri-La Brand Standards.

• Expert proficiency in ADP - Human Resources Information Systems and Profitvue, Accounts Payable Software.

• With units in Master’s Degree in Hospitality Management.

• Part Time – Associate Professor

• Bachelor’s degree, double major in Business Management and Information Technology.

EDUCATION

Master of Science in Hospitality Management (12 units) Our Lady of Fatima University, Quezon City, Philippines Bachelor of Science degree in Business, Information Services Management De La Salle-College of Saint Benilde, Manila, Philippines WORK EXPERIENCE

Associate Professor (Part Time) Jan 2019 – Present De La Salle-College of Saint Benilde Antipolo

• Teaches Front Office Procedures and Tourism Marketing

• Develops curriculums in line with the academe’s goals Learning and Development Manager, Philippines Oct 2018 – Present The Ascott Limited, Makati City

• Focus on the Employee Engagement and Training Needs of the Philippines Cluster.

• Assist in identifying the training needs within each department/ residence.

• Ensure that departmental trainers are appropriately trained.

• Ensure the maximum utilization of Departmental Trainers in each department.

• Ensure property/ cluster meets training targets.

• Deliver and revises ACE training programs.

• Monitor general, core and management training.

• Implement and monitors the company’s orientation program.

• Develop and implements developmental programs as may be necessary.

• Ensure that all standards and guidelines outlines in the company operations manuals are strictly adhered to.

• Provide advice on new support material, training methodology that would be beneficial to the business.

• Prepare, manage and monitor budget for the programs and activities.

• Implement control and create mitigating measures, where necessary. 2 Lawrence Perez Diego

• Review Standards and Guidelines, as may be necessary.

• Certified Pre-Opening Process – Human Resources

Training Manager (InterContinental Hotels Group) Mar 2016 – Oct 2018 Crowne Plaza Manila Galleria and Holiday Inn Manila Galleria

• Spearhead Corporate Branding and Marketing

• Works with Quality and Continuous Improvement Department in the development of systems and policies.

• Prepares and implements Guest Survey Satisfaction for the hotel

• Leads Employee Engagement and Activities for the properties.

• Develops Training Programs in accordance to the Training Needs Analysis.

• Quality Assurance Specialist

Training Manager (Pre-opening Team) Feb 2015 – Feb 2016 Golden Phoenix Hotel Manila, Pasay City, Philippines

• Hotel Manager On Duty

• Spearhead Corporate Branding and Marketing

• Prepared and implemented Guest Survey Satisfaction for the hotel

• Quality Assurance Specialist

• Spearhead and propose Marketing initiatives and promotions for the hotel through Social Media

• Help prepare Sales and Marketing collateral and hotel management letters

• Assist in screening and hiring applicants

• Prepare and conduct quality checklists and operations modules

• Propose and implement Mission, Vision and Core Values

• Conduct New Hire Orientation

• Prepare Training Needs Analysis

• Prepare and handle Core, Departmental and Developmental Training Materials/Modules

• Develop, prepare and improves Policies and Procedures

• Spearhead Corporate Social Responsibility and Employee Wellness

• Attend networking events and gatherings

• Develop and collate Departmental Policies and Procedures Assistant Manager (Pre-opening Team) Nov 2013 – Feb 2015 One Asia Center, Makati City, Philippines

• Manage office operations

• Manage IT Support Team

• Handle and assist payments and receivables

• Prepare and improves policies and memorandums

• Spearhead Marketing plans and collateral

• Attend networking events and gatherings

Acctg/Admin Assistant and Events Coordinator Mar 2011 – May 2013 CORNERSTONEFOUNDATION Inc., Quezon City, Philippines

• Monitor cash receipts and disbursements for Cash Position Statement.

• Prepare monthly bank reconciliation.

• Assist in the preparation of project financial summary.

• Spearhead/Host special projects and events.

• Assist in the office administration and organization.

• Coordinate for the release of incoming shipment and importation.

• Attend to other errands advised by the Accountant and Administrator. Store-in-Charge, Senior Sales Associate Jul 2009 – Feb 2011 adidas Emerging Markets LLC, UAE

• Pre-opening team of multiple stores

3 Lawrence Perez Diego

• Open and close the store. Preparing and sending reports to the Retail Planning Department. Store in-charge and, in case of absence of the manager, supervises the overall store operation.

• Conduct training for store system, promotion and product updates.

• Orients and trains new hires.

• In-store Visual Merchandiser.

• Assist in the development of displays of merchandise, re-merchandising, price markdowns, stocking and transfers.

• Use of selling techniques such as add-on sales, exceptional customer service and describing technical information to customers to enhance salesmanship and reach and exceed store and position sales goals.

Management Trainee (Human Resources/Accounting) Mar 2008 – Mar 2009 Four Points by Sheraton DC Downtown, Washington DC, USA

• Manage the accurate and timely processing of all benefit billings for the hotel, to include a complex array of different benefit plans for three sets of employees such as Local 25 Union, Local 99 Union, and Crestline. Ensure accuracy of employees covered under each benefit plan. Monitor fluctuating costs for coverage as dictated by Collective Bargaining Agreements.

• Responsible for the negotiation of inaccuracies, disputes and resolution of bills with corresponding vendors.

• Serve as in-house Human Resources Information Systems - ADP expert. Manage the software. Liaison with Payroll and Corporate HR on identifying and solving all issues that affect data integrity. Develop in-house SOP manual (and electronic version).

• Manage and maintain the Applicant Tracking System software.

• Responsible for the resolution of all vacation, sick and personal leave accruals and discrepancies between employees and corporate system.

• Perform regular mock HR audits with the Director of HR to ensure compliance with Corporate HR audit requirements.

• Develop, document, and implement comprehensive hotel HR SOP manual (and electronic version).

• Develop the employee Self-Service Portal to include designing the home page.

• Conduct New Hire Orientation for non-exempt staff incorporating both Corporate Crestline and Starwood Brand Orientation programs.

• Lead the quarterly employee events committee comprised of a cross-functional team.

• Assist the Director of Human Resources in all aspect of the HR function.

• Responsible for the Accounts Payable function of the hotel, including maintaining vendor relationships. Reconcile all vendor statements with accounts payable systems. Resolve all vendor disputes and discrepancies.

• Acting IT staff of the hotel.

Training Assistant Mar 2007 – Jan 2008

Traders Hotel Manila by Shangri-La (presently known as Hotel Jen Manila)

• Facilitate and conduct all Shangri-La Hotels and Resorts Brand Standard training

• Responsible for generating training reports in compliance with the Brand Standards.

• Manage and coordinated quarterly employee and manager events.

• Supervise all hotel interns, from interviewing, to orientation, hiring and training. INFORMATION TECHNOLOGY SKILLS

• Microsoft Office

• Apple Macintosh

• Adobe Photoshop CS

• Adobe Premiere

• Adobe Lightroom

• Computer

Technicalities/Troubleshooting

• POS – Cashiering

• PMS – iGreen Cloud

• Retail Back Office Software

• Human Resources Information Systems: ADP Enterprise, I-Reports, ADP Reporting

• Accounting Software: Profitvue, E-Time, GEAC

4 Lawrence Perez Diego

ACHIEVEMENTS

The Ascott Limited, Philippines

Red Shirt Program – Managerial and Supervisory Track

• Development of Managerial and Supervisory Training Program InterContinental Hotels Group

I-Start Program for Crowne Plaza Manila Galleria & Holiday Inn Manila Galleria

• Development of on-boarding program.

Golden Phoenix Hotel Manila – Heart of Gold Awardee

• Recognition for Manager living the Core Values.

Golden Phoenix Hotel Manila - Hotel Vision, Mission and Core Values

• Proposed and implemented corporate Vision, Mission and Core Values Selected Member, Green Seal Committee, Four Points by Sheraton, Washington DC

• Developed and implemented corporate-wide initiative to make the hotel an eco- friendly facility.

P.R.O. Graduate School Student Organization, Our Lady of Fatima University, Q.C.

• School Year 2012 – 2013

CERTIFICATIONS

• Management Trainee – Four Points by Sheraton, Washington DC, USA - Crestline Hotels & Resorts, USA, 2009

• The Four Points by Sheraton Experience - Service Culture – Everything Communicates, Simply Good Stays, Emotional Connections, What’s My Style?, Possibilities and Honest Solutions Modules, Four Points by Sheraton, Washington DC, USA, 2008

• The Four Points by Sheraton Experience - Service Culture – Loyalty Beyond Reason and We Delight Modules, Four Points by Sheraton, Washington DC, USA, 2008.

• Trainer Skills 1 & 2 - Traders Hotel Manila by Shangri-La, Philippines, 2007

• Integrated English Communications - Traders Hotel Manila by Shangri-La & Advanced Speech and Academic Professionals, Inc., Philippines, 2007 PROFESSIONAL DEVELOPMENT

• “Notifier” Brand Fire Detection and Alarm System – Yek Yeu Merchandising, Inc., Pasay City, Philippines 2015

• Basic Food Safety – Chemlux Inc., Pasay City, Philippines 2015

• Product Application - Chemlux Inc., Pasay City, Philippines 2015

• District of Columbia Accrued Sick and Safe Leave Act of 2008, The Regulations, Seyfarth Shaw LLP, Washington DC, U.S.A., 2009

• Starwood’s Service Culture Training, Four Points by Sheraton, Washington, DC, U.S.A., 2008

• Occupational Safety and Hazard Awareness Training, Four Points by Sheraton Washington DC, U.S.A., 2008

• Anti-Discrimination and Anti-Sexual Harassment, Four Points by Sheraton Washington DC, U.S.A., 2008

5 Lawrence Perez Diego

• Certificate of Superior Services – Faith For Living Church, Virginia, USA, 2008

• Japanese Culture Orientation Seminar, Traders Hotel Manila by Shangri-La, Philippines, 2007

• Reengineering the Leaders to New Heights, Traders Hotel Manila by Shangri-La, Philippines 2007

• Corporate Grooming Standards & Business Etiquettes, Traders Hotel Manila by Shangri-La, Philippines, 2007

• Personality, Behavior and Power-Dressing Seminar, De La Salle-College of Saint Benilde, Manila, Philippines, 2003

• Team Building Seminar, De La Salle-College of Saint Benilde, Manila, Philippines 2003

OTHER SKILLS

• Graphic Design

• Photography

• Youth/Young Professional Counselor

• Fitness Coach/Instructor

• Hosting/Emceeing

• Events Management

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