Administrative Assistant Customer Service
Resume:
Rita Banda Hinojosa
**** ********** **. *** *******, Texas 78250-3935 * 210-***-**** * adchlj@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Exceptional detailed oriented employee with 35 years’ experience in customer service, as an administrative role, and medical management offices.
Excellent skills in multitasking, communication, and meeting deadline requirements.
Works tremendously well under pressure, with strong organizational skills.
Extensive familiarity with Health Insurance Plans. Medical Terminology.
Ability to work individually and as part of a team.
Strong interpersonal skills, written and verbal communication (bilingual), and flexibility in dealing with diversity.
Willing to attend educational seminars for further career growth and opportunities.
EDUCATION
San Antonio College of Medical and Dental Assistants September 1984
Phyllis Wheatley High School May 1982
NAHAM/CHAA January 2010
REVELANT EXPERIENCE
PAM/Warm Springs Rehabilitation Hospital September 2019 -
5101 Medical Dr March 2020
San Antonio, TX 78229
Administrative Assistant to Director of Nursing
Administrative Assistant/Staffing Coordinator
As administrative and secretarial support
Assist with ordering supplies and makes necessary recommendations for equipment repairs, replaces or additions for departments.
Implements and performs computer operations to include: department and professional correspondence, reports, schedules, budgets, inventories, purchase orders, staffing sheets, documents, forms, staffing agency invoices.
Distributes correspondence and hospital-related mail or forms in a timely manner.
Implements and performs duplicating/faxing duties in a timely manner.
Files all staffing agency profiles and ensures all qualifications and credentials are up to date.
Maintains and ensures confidentiality of all department files.
Collect and tallies nursing hours for NHPPD, incremental overtime hours, agency hours and forwards to administration daily.
Logs in all new applications & verifies licenses and registration renewal for Certified Nursing Assistants.
Functions as receptionist for Nursing Administration Department.
Staffing Coordination
Functions as staffing coordinator. Takes absence/sick calls and makes staffing changes as directed. Ensures adequate staff by utilizing all nursing personnel and agency if needed.
Accurately schedules nursing staff for the assigned nursing units and PRN Pool employees as directed by Nursing Administration.
Accurately types staffing sheets, 6 week schedules and overtime list for employees.
Coordinates with agency personnel and maintains contract files in accordance with system requirements. Updates binders as necessary.
Matches contract time slips with invoices for payment approval and submits to Director of Nursing weekly.
Maintains attendance records and provides information to Nursing Managers monthly.
Verifies all contract staff with OIG/GSA and licensure.
Maintains accurate information for staffing budget variances.
Monitors monthly contract usage and monthly nursing hours.
Customer Service
Maintains the highest level of customer service via courtesy, compassion and positive communication.
Promotes the mission and vision of Post Acute Medical within the work environment and the community.
Respect dignity and confidentiality by adherence to all applicable policies and procedures.
The Autism Treatment Center of San Antonio June 2012 – July 2019
15911 Nacogdoches Rd, Bldg. #2
San Antonio, TX 78247
Program Assistant/Intake Coordinator/Office Manager
Assistant of Director Ivy Zwicker for 6 years. Answer all her phone calls and manage her personal voice mail box messages. Communication directly to her for all ISD contracts and inquires.
Manage all clinical service inquiries of 500-700 monthly.
Dictation of ATC’s Adult Individuals Behavior Therapy Plans written by ATC’s Psychologist Dr. Richard Chappell
Responsible for all clinical service inquiries from daily phone calls and walk in inquires.
Responsible for all wait lists, referrals from DARS, ABA and all services provided by ATC, (which may also include letters and applications to parents for service enrollment). Services provided ST/OT, and ABA Therapy’s.
TAV/Autism Lifeline Links-Intake Specialist-Referrals
Manage all staff development. Keep ready for any walk in or unscheduled investigations for CPS/DFPS/HHSC.
Documentation of all ATC Individual’s Injury Reports and Behavior Incident Reports include archiving of files.
Assist administrative staff with shared calendar of events, assist with therapy passes.
Assist the Human Resources Department with applications and appointments.
Assist with filing and maintain employee personnel and training files in HR department.
Assist Development Department with Community Fairs and Outreach Service Resources/Booths.
Member of the Safety Committee – responsible for reporting hazardous conditions of equipment and building to Safety Officer as soon as possible.
Manage all telephone calls serving as company’s operator assistance. Greet all visitors, and guest, announce arrival to each department or contact person.
Ensure all aspects of the Director’s administrative duties are completed before deadlines.
Assist the Director with appointments and daily calendar (responsible for The Director’s personal voice mail box, and messages with any calendar reminders).
Assist the Director for all Full Board Meetings, provide all materials and individual lunch orders for all individual board member.
Manage monthly enrollment reports, processing all incoming and outgoing mail, special package shipments to or for the Director to include US Post office, FedEx, and UPS packages.
Responsible for scheduling of ATC’s Main Conference Room for meetings and calendar events, ensuring it is meeting ready at all times.
Manage all supply ordering for ATC materials. Use of company’s credit card for any shopping at SAMS, HEB, or online vendors for supplies at a given moment’s notice.
1 year under the supervision of new director Maria Duncan, all duties remained the same, except she did not require any personal assistance of management of her personal phone calls, or voice mail box messaging.
1 month service as liaison of Human Resources Department personnel under the request of ATCs director Maria Duncan, when there was no HR manager or HR personnel on staff. Assisted and managed the on boarding of new staff, assistance of gathering all new employee back ground required documents and forwarded to corporate HR manager for background checks. Process new hires, discussions of salary, scheduled new hires for New Employee Orientation Class and provided training classes as needed. These duties were all provided as my most successful time under my service at ATC without any formal training.
Santa Rosa Healthcare November 1998 - June 2012
333 N Santa Rosa Blvd.
2827 Babcock
11212 TX 151
San Antonio, TX
Certified Healthcare Access Associate (CHAA)
Santa Rosa Down Town- Hospital Inpatient Insurance Authorizations.
Santa Rosa North West
Inpatient Hospital Authorizations Department
Santa Rosa Transplant Institute
Clinical registrations
3rd shift ER front line registrations and bed side registrations for any EMS arrivals.
Santa Rosa Westover Hills
Opening up of the admitting department, all registrations, L&D, outpatient and inpatient registrations. Verifications of Ins. Benefits, collections of copays, deductibles and any out of pocket expenses due.
FPA/Gonzaba Medical Group January 1994 – October 1998
8700 Tesoro Drive, Suite #200
7219 Culebra Road
720 Pleasanton Road
San Antonio, TX
Hospital Intake Coordinator
Hospital tracking intake, assignments of authorizations for insurance purposes. Notifications of hospitalist/physician rounding and on call notifications to physicians.
Medical Assistant to family practice, medical office for Dr. Stephen Carter. Assisting clinical back office, vital signs, venipuncture, administer injections, assisting in treatment rooms and minor surgical procedures.
Receptionists to Physical Therapy Department, scheduling appointments for particular treatments and evaluations
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