Tyra Hooks

(C) 501-***-**** adchlb@r.postjobfree.com *5216 Cedar Heights RD, AR 72118

SUMMARY

Responsible and energetic offering 10+ years of experience in office environments. Proficient multi-tasker with ability to manage multi-line phone system, records maintenance, accounting services and high-volume business inquiries.

SKILLS

Retention strategies

Follow-up skills

Correcting improper trades

Experience management

Ability to analyze reports

Administrative support

MS Office

Coordinating retirement benefits

Expense reimbursements

Submitting tax payments

Bookkeeping skills

Direct deposit processing

Maintaining files

Computer competency

Payroll software proficiency

Excel proficiency

Employment and labor laws

Oral and written communication

Benefits administration

Benefits administrator

Personnel records maintenance

EXPERIENCE

Small Business Specialist, Miller & Company CPA, February 2020-Current

Little Rock, AR

Updated accounting records with client checks and cash receipts.

Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.

Researched financial data and trends to coordinate monthly, quarterly and yearly budget planning.

Used Quickbooks to track all income and expenses for all types of business.

Payment Processing

Managed accounts payable, accounts receivable, bank reconciliations and payroll function.

Coordinated budget information by assessing estimated income and expenses as well as historical budgets.

Administered biweekly payroll to ensure accurate and timely employee compensation.

Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.

Human Resources & Payroll Administrator, Twin City Transportation, May 2018-February 2020

Little Rock, AR

Worked with HR management to devise and update policies based on changing industry and social trends.

Coordinated company-wide events structured to boost employee morale.

Answered employee questions regarding health benefits and 401k options.

Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.

Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.

Calculated and applied wage garnishments.

Managed payroll for employees at 3 different locations.

Administered payroll for over 123 employees per week using Power Pro.

Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.

Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.

Medical Biller & Collections, AeroCare Holdings Inc., May 2015-May 2018

Little Rock, AR

Researched and rectified account discrepancies.

Audited medical records and diagnosis codes for accuracy and completion.

Performed insurance verification, pre-certification and pre-authorization.

Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables (BAR) system and medical billing clearinghouse accounts.

Located and monitored overdue accounts using billing system to begin collections process.

Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.

Executed affidavits, modifications and forbearance agreements for official court proceedings.

Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.

Office Administrator, Cardiac & Vascular CTR Of AR, May 1997-December 2010

Pine Bluff, AR

Maintained current knowledge of health records system and trained all new employees on correct usage.

Ensured patient confidentiality in alignment with HIPAA protocols.

Coordinated communications between patients, physicians and hospital personnel.

Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume Cardiovascular practice.

Managed financial documentations such as expense reports and invoices.

Collected information, verified insurance and collected co-payments for average of 50 patients each day.

Managed office inventory and completed new purchases in a timely manner.

Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.

Calculated and applied wage garnishments.

Updated and reconciled retirement, tax and health care accounts.

Assisted with audits by preparing accounts and providing information.

Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.

EDUCATION AND TRAINING

High School Diploma

Woodlawn High School, Rison AR May 1989

ADDITIONAL INFORMATION

Human Resource credits by SHRM

Medical Management Institute of Coding

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