Administrative Assistant Customer Care
Resume:
Elani Gordon
Mobile: 929-***-****
. adchk9@r.postjobfree.com
Bronx, NY 10467
Skills & Abilities
Bilingual English/Spanish; Type 50-55 WPM; Proficient in Microsoft Word, QuickBooks, Outlook, PowerPoint and Excel; Vpass DMV, Sesame, Internet savvy; Exceptional customer service and phone etiquette
Professional Experience
Customer Care Representative -Call Center, New York City Housing Authority
November 2019- December 2019 New York, NY (Contract)
Answer all in-bound tenant calls
Generate tenant complaint tickets and provide work order number
Update tenant contact information
Notify tenant developments and FDNY of emergencies (flood, fire, gas leaks and etc.)
Maintain time management of calls due to call volume
Follow and adhere to quality assurance procedure and protocols
Maintain professionalism with all tenant and NYCHA staff
Legal Mail Processing Clerk, Prime Clerk
November 2019 New York, NY (Contract)
Sort all incoming mail
Package and stock incoming mail
Carry bins of mail to proper department for scans of document
Maintain time management with deadlines of mail sorting
Legal Administrative Assistant/Paralegal, The Mintz Fraade Law Firm, P.C
June 2019 to August 2019 New York, NY
• Direct each incoming call to proper Attorney /Associate
• Maintain confidentiality regarding all clients and documents in firm
• Scheduled and prepared conference meeting rooms with clients and
attorneys/associates
• Maintain, schedule and edit all calendars for both Partners of firm (Mintz & Fraade)
• Photocopy and use of tele facsimile as directed
• Order office supplies and food grocery for attorneys/associates
• Pick up and distribute mail to proper Associate and Attorney
• Order lunch and dinner for Attorneys
• Cater to attorneys and clients at conference meeting with professionalism
and hospitality
• Maintain respect/professionalism with all clients and Associates/Attorneys
Legal Secretary/Paralegal, The Law Office of Craig Bondy
Dec 2018-May 2019 New York, NY
Answered inbound calls from clients regards to traffic tickets issued
Processed payments of traffic violations from all five boroughs and out of town tickets
Maintained accuracy in data entry of cases from all borough and out of town tickets
Maintained calendar for ongoing and future court dates
Prepared memos and letters regard to preparation and investigation of ticket violations
Prepared files with investigative approaches to assist attorney in representation
Collected and gathered evidence
Face to face interactions with clients on daily basis in prepping for hearing dates
Maintained cleanliness in office
Childcare Coordinator/Administrative Support, Odyssey Rehabilitation
Dec 2016-May 2017 New York
●Assumed the responsibility for the functioning of Childcare Department
●Supervised and trained the department head of Childcare
●Attended administrative meetings weekly, representing the Childcare Department
●Followed up with department head to ensure that general workers fed children daily and on time as scheduled
●Followed up with parents to ensure cleanliness of playrooms as assigned by their case managers
●Assisted teachers with special projects
Administrative Assistant, Athalon Inc.
Nov 2014-May 2016 New York
●Answered inbound calls from clients seeking pricing
●Assisted Supervisor and President with daily inventory budget printouts
●Assisted with updating inventory
●Maintained Outlook calendar
●Arranged travel during promotional sale events
●Ordered and maintained office and kitchen supplies
Switchboard Operator, New York County District Attorney’s Office
March 2013-Oct 2014 New York
Answered and transferred inbound calls from clients seeking legal advice to proper Assistant district attorneys
Answered calls from victims of crimes to correct legal department
Responded to calls regarding inmates seeking to speak with potential ADA
Notated, screened, and transferred calls to executive branches (i.e.: Cyrus Vance Jr., DA)
Transferred ADA calls internally
Administrative Assistant, Family Assessment Program
Jan 2012-March 2013 New York
●Answered phone in professional manner
●Assisted clients in filling out parent/child intake packets for those whom do not speak Spanish nor write English-Spanish
●Filed caseloads into the system with accuracy
●Ordered, stored, maintained office supplies
Administrative Assistant, Ike Klingerman Barkley Pasanella & Stoltzman Berg
Architects
Jan 2005-Dec 2009 New York
●Maintained corporate calendar and arranged travel arrangements for all architects and Interior designers
●Operated telephone switchboard to answer, screen, or forward calls providing information, message notation, schedule appointments
●Transmitted information or documents to customers, use computer mail, facsimile machine
Education
University of Phoenix (Online)
Major: Bachelor of Science; Criminal Justice Administration
References Available Upon Request
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