Customer Service Care

Faith Bupe Chiselebwe

****, ****** **** ****, ******, Zambia

Mobile number: +260*********/+260*********

Email: adchj4@r.postjobfree.com

PROFESSIONAL PROFILE

A positive, creative, proactive result driven young lady, with a passion for sales and customer relations. Possesses good interpersonal, communication skills and the ability to develop and maintain mutually beneficial internal and external relationships Enjoys being part of a productive team and thrives in highly pressurized and challenging working environments.

EDUCATIONAL BACKGROUND

2017 - to date Master of Science in Economics and Finance (Final stage). University of Lusaka, Zambia.

2012 - 2012 Diplomatic Protocol & Public Relations Certificate

Zambia Institute of Diplomacy and International Relations, Zambia

2009 – 2011 Bachelor’s degree in Business (Major in Business Management)

Edith Cowan University (through AIBT https://aibtglobal.edu.au/about/ ) in Zambia.

2008 - 2009 University Foundation Studies

Perth Institute of Business and Technology, (through AIBT https://aibtglobal.edu.au/about/), in Zambia

2005 - 2007 O levels (GCE) high school certificate. Mpelembe secondary school, Zambia

WORK EXPERIENCE

Aug 2017 – Feb 2018 Customer Service Officer at Finance Bank part of AtlasMara

Department supervisor, ensured growth of business portfolio through accurate and timely processing of transactions, quality customer service, daily customer interaction, Client relationship management, promotion of Bank products & services.

Jan 2015 – Aug 2017 Bank Clerk at Finance Bank part of AtlasMara, Zambia.

In Customer Service, Branch Accounts, Credit and Retail departments monitoring and processing daily/weekly/monthly reports, customer instructions, administrative support, deposit and cash management, sales and ATM custodian.

July 2013 – Dec 2014 Credit Officer at AB Bank, Zambia.

Sales and marketing activities for the banks’ loan products, thorough loan assessments and disbursements. Ensuring daily that the loan portfolio at risk (PAR) is below 2.0.

Aug 2012 – Nov 2012 Part-time Assistant - Marketing at Ipsos, Zambia.

Marketing of products, attending and transcribing audio recordings from focus groups.

ACHIEVEMENTS

2017 Promoted from bank clerk to middle management as Customer Service Officer, Finance Bank part of AtlasMara, Livingstone, Zambia

2016 Awarded certificates for being one of the best customer care, best sales staff and most punctual staff. Finance Bank, Livingstone, Zambia.

2014 Organised and managed hundreds of client accounts for loan processing, disbursement and portfolio management with a portfolio at risk below 1.5

COMPUTER SOFTWARE SKILLS

Using Flexcube 5, 7, 12, Business Intelligence, Oracle, Adobe suite, Microsoft suite and various bank online platforms.

LANGUAGE/ TECHNICAL SKILLS

English (IELTS certified, Native, written+ spoken), Bemba (spoken), Nyanja (spoken)

Developing ideas for sales and marketing strategies

Effective in Research, Data collection and presentation of information

Organizing information for presentations and clear verbal explanations

INTERESTS

Learning about new products and services, analyzing reports, reading business related journals, Christian fellowship, community work, netball, badminton and interacting with people.

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