Adam Mademann

Glen Ellyn, IL 312-***-****

linkedin.com/in/adam-mademann-56ab9769/ adchiz@r.postjobfree.com

Senior Logistics Manager

Operations Management Supply Chain Management Change Management

Analytical and dedicated logistics manager with over 12 years of demonstrated experience implementing effective management techniques which streamline operations to consistently reduce costs without compromising on the quality of materials delivered or services rendered. Established reputation as a collaborative leader with the ability to formulate and grow productive and enduring teams and partnerships. Talented, creative, and innovative professional with a proven track record of accelerating revenue growth through the efficient development of transportation networks and implementation of process improvement strategies. Well-known as a resilient, honest leader who upholds a deep commitment to integrity, loyalty, and teamwork to promote exceptional customer service and employee satisfaction. Technical proficiency utilizing Zenput, Tableau, Microsoft Office, SAP, Canopy, JDE, AS/400, TMW/Truckmate, Mercury Gate, TMC, and Magento.

Customer Service

Ecommerce

Packing & Shipping

Industry Networking

Freight Forwarding

Resource Planning

Business Development

Security Management

Transportation Management

Software Implementation

International Logistics

Process Improvement

Compliance Audits

Project Management

Team Development

PROFESSIONAL EXPERIENCE

CURO GROUP, IL Territory 2018 – Present

Customer Success and Operations Manager

Challenged to drive and ensure efficiency improvements for all of the organization’s professional services teams in compliance with state and local government regulations. Assumed leadership for training and development, performance management, process reengineering, best practices, and customer management.

Streamlined and restructured architecture of customer service department in four months by replacing outdated technology with modern tools to capitalize on detailed location reviews, implement effective route optimization, better customer relationship strategies, oversee inventory control, and measure marketing metrics. Changes fostered increased market share and allowed the company to gain new, high-value clients.

Spearheaded the design, launch, and implementation of a powerful CRM uniquely suited to sync with and maximize the organization’s practices and culture to ensure high level of customer support and trust. The new system expanded service locations from 129 to 155 bases statewide for existing customers. This was achieved through a surplus of new locations for current clients which triggered further expansion initiatives.

Established monthly, bi-annual, and annual performance reviews to analyze and identify performance improvement areas. Implemented a new mutual supportive and cooperative work culture which helped improve involvement and confidence of team members, resulting in greater quality of customer support services and satisfaction.

Supervised eight Customer Success Managers in charge of 155 service locations statewide. Implemented strategies to ensure best utilization and management of resources in accordance with federal and state laws. Improved customer support processes in all locations through realignments of work structure and responsibilities.

Increased enterprise efficiency by expanding workforce, deploying sophisticated data entry portal, enhancing routing guide, and organizing a unique system for reporting, customer service, communication, file sharing, and project management.

Matrixed with C-suite executives and key shareholders to analyze every aspect of operations and generate process improvement strategies to allow management and team to work closely towards optimized use of talents and resources.

ARGO TEA, Chicago, IL 2018

Senior Supply Chain Manager

Managed all logistical operations to include the planning, procurement, receipt, distribution, inventory, accountability and maintenance of over $5 million of materials and equipment, resulting in complete uninterrupted production and distribution cycle sustainment and operations for over 100 individuals.

Directed the organization’s nationwide wholesale distribution network of four co-packers, six warehouses, and over 50 distribution centers which delivered to more than 20 large CPG retailers.

Supervised the exportation of materials to three licensed Middle Eastern and South Korean partners. Facilitated smooth incoterm confirmation, document verification, and customs clearance for around 50 exports per annum.

Analyzed, audited, and effectively negotiated rates with cargo carriers to reduce operational costs from $1.60 to $1.20 per case.

Maintained accurate and effective database of customer products and specifications to enable easy access to various information by CPG customers to enable tracking of product delivery status.

Generated and verified various reports to identify cost saving and process improvement measures that would benefit overall performance of the organization. Liaised between the sales team and customers to effectively address and resolve issues.

WEST MONROE PARTNERS, Chicago, IL 2017 - 2018

Senior Supply Chain Consultant

Investigated and suggested software solutions for clients to help make processes well organized and traceable. Traveled to over 12 sites nationwide to identify optimal strategies to centralize logistics operations, enforce change management strategies, and initiate methods to optimize the workforce and cash flow.

Collaborated with senior management team on a 14-week project to analyze 20 vendors and facilitated the implementation of an optimal ERP system to expedite change management and workforce optimization for a client who had multi-state manufacturing facilities in three locations

Promoted and simplified project evaluation of primary Transportation Management System (TMS) to empower clients to sustain, grow, and tactically manage their business. Enabled nation-wide presence in the medical field to select an appropriate TMS to centralize their efforts and scale their business efficiently.

Standardized the documentation of 50 case studies in a two month procedure to allow the business development team to evaluate and deploy in their growth strategies most effectively.

Assisted a client in the acquisition of a major privately-owned airport shuttle service company by conducting a thorough due diligence – including liabilities, problematic contracts, litigation risks, technology shortcomings, and intellectual property issues.

Liaised with a Business Development team of eight members to analyze existing practices and implement solutions to enhance cash flow and navigate change management to optimize the client’s manpower resources prior to deploying ERP strategies.

THE CHEF’S WAREHOUSE / ALLEN BROTHERS 1893, Chicago, IL 2015 - 2017

Logistics / Supply Chain Manager – COP

Streamlined 3rd party carrier network and achieved over $500k in freight cost savings. Oversaw retail and ecommerce supply chain with successful shipping of over 100k small parcel packages made up of around 2,500 SKUs within a year.

Led team of three members to analyze and optimize small parcel picking, packing, and shipping operations. Introduced guidelines and practices to meet BRC Audit.

Contributed to the execution of first TMS of the company across 3 ERPs, 23 facilities, nine divisions, 30k+ SKUs and 20k vendors. Headed a team designated to handle deliveries and saved over $250k.

NATIONAL CONSOLIDATION SERVICES LLC, Alsip and Bolingbrook, IL + Santa Fe Springs, CA 2009 - 2015

Logistics Specialist / Truckload Supervisor / West Coast Operations Manager / Transportation Manager

Successfully headed and completed a project aimed at the implementation of the LoJack freight tracking and security system.

Directed logistics, supplier communications, load management, and inbound and outbound load coordination, and supervised an on-site 3PL logistics office.

Communicated with various consultants to introduce and implement best practices throughout business operations.

Regularly monitored tariff and pricing through KPI analytics, conducted metrics analysis of WSTA and RAD, followed-up measurements for freight class/density.

Additional Experience

Airfreight Import Coordinator / LCL and FCL Supervisor, (2007 to 2009), Egetrans Internationale GmbH, Bensenville, IL + Marbach am Neckar, Germany

EDUCATION & CREDENTIALS

Bachelor of Arts and Science in History, Carthage College, Kenosha, WI, 2007

Bachelor of Arts and Science in German, Carthage College, Kenosha, WI, 2007

Lean Six Sigma Green Belt

AWARDS

Lincoln Scholarship Recipient (Full Undergraduate Scholarship)

German Language Scholarship Recipient German Fluency

Carthage College Dean’s List 7 of 8 Semesters History Department Honors Fraternity Carthage Honors Program

Eagle Scout – BSA Troop 23 Collegiate Varsity Athlete

Marathon Finisher: 2013 Wisconsin, 2015 Chicago

Triathlon Finisher: 2016 and 2017 Chicago

COMMUNITY SERVICE

NAMI Volunteer

Boy Scouts of America

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