G

Jitendran G.Nair

INFORMATION TECHNOLOGY OPERATIONS PROFESSIONAL

adchhh@r.postjobfree.com

009***********

Expertise in Systems and Network Administration with Hands on experience in Network Operations Management, Infrastructure Management, IT Service Desk Management & IT Service Delivery Management.

Profile Summary

M.B.A. (Information Technology Management), ITIL Foundation and VMware VCP-DCV with over 16 years of multi-cultural experience in Network & Server Infrastructure Consulting & Network Troubleshooting.

Maintained network and systems by managing product and capability roadmaps, establishing maintenance procedures, and working with system administrators to perform regular network maintenance.

Insightful knowledge of ITIL frameworks.

Expertise in front-end supervision, performance improvement, client service management and vendor management. Prepared disaster recovery plans for the network and security devices; interfaced with vendors for network and security products.

Monitored network performance including maintenance, upgrades, and back-up/recovery responsibilities including software (operating systems, applications, and data) and hardware (process control domain equipment and network equipment).

Supervised tactical metrics and system performance tools to mitigate end-to-end performance issues to verify overall system health. Implemented new networking tools, policies, procedures and documentation in conjunction with the company’s information security and networking initiatives.

Core Competencies

Network Performance

Systems Maintenance

Project Execution

SQL Express DB Backup/ Restore

Network Service Integration

Requirement Gathering

Vendor Management

Budgeting & Forecasting

Team Building & Leadership

Skill Set

Change Agent

Collaborator Communicator

Motivator

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Notable Accomplishments across the Career

Supervised a team of 6 Network Support Specialists for routine maintenance of around 700 Desktops, Inkjet Printers, Laser Printers, MFP), Laptops, Scanners and UPS 650VA-2KVA.

Reduced annual IT budgets by recommending data categorization, classification and implementing suitable solutions depending on data access speed needs using Storage Area Network (SAN) and Network-attached Storage (NAS) solutions.

Built new infrastructure inclusive of Fibre Optic Backbone in 25 buildings having a land area of 75 acres, Data centre, UPS System having 45KVA Pabx systems comprising of analogue, digital, IP Telephones, Systimax Krone 110 Panels, Structured Cabling, supervised the design, planning, risk assessment, implementation, and documentation of all IT infrastructure components.

Collaborated with company vendors and management teams in initiating and developing a vendor continuity program that led to benefits. Successfully implemented the Disaster Recovery and Business Continuity Project for Abu Dhabi Ship Building in Abu Dhabi, UAE.

Organizational Experience

Apr 2002 till March 2019

Abu Dhabi Ship Building, Abu Dhabi as Senior Network Administrator

Role:

oSpearheading & controlling budget of Annual Capex and Opex expenditures, contributing in evaluating quotations and framework agreement strategizing, planning and implementing new software applications and hardware as per the requirement of the departments.

oCollaborating with vendors, application developers, suppliers on AMC, warranty claims for preventive maintenance and health check on various devices/ applications.

oImplementing new projects as Project Engineer and updating periodically IT policies.

oPlanning & providing suggestions to superiors about the requirement for future growth of the network /servers /telecom infrastructure.

oHPSM tools for managing SLA/OLA, Renewals of Contracts etc.

Career Timeline

2002 – 2019

Abu Dhabi Ship Building as Senior Network Administrator

2000-2001

Tata Internet Services Ltd. as Network Support Engineer

1997-2000

Orient Technologies Pvt. Ltd. as Customer Support Engineer

Previous Experience

Certifications

Academic Details

Personal Details

oLiaising with in-house Civil Engineers for the backbone through manholes for laying outdoor armoured Fibre optic cables and structured cabling works of UTP, mounting IT Racks and so on.

oExtending technical support for UAE Navy Project Management Office, working knowledge on MDaemon Email Server, Exchange Mail Server (5.5) Configuring Raid 5 on HP, Dell servers and installing desired windows server operating systems.

oEngaging in writing technical details, procedures for usage of device/software for end users

Steering Efforts in:

o Managing existing assets and inventory.

o Maintaining license information of Applications, operating systems, Multi-

Function Printers of both individual and Print Management System, Plotters, desktops, Laptops, Backup Netvault library on HP Ultrium Tapes.

o Installing, updating and monitoring network versions of Antivirus like

Trend Micro, F-Secure(fprot), Avast, AVG, Eset, on clients and Servers.

o Monitoring Cisco routers, Cisco & Watch-Guard Firewalls.

o Diagnosing communication problem on Fibre Links between distant

buildings.

o Working on Avaya and Mitel Pabx Systems, PRI lines, ISDN, Leased line,

Broadband and so on.

o Planning, promoting and managing server and network infrastructure to

anticipate and avoid problems namely server services, provide network

administration on a flat network of various applications on server systems

and to successfully and proactively integrate client computers.

o Providing day-to-day technical desktop support to internal customers.

o Back-up/ Restore Files/ Folders and SQL Express DB.

Projects:

oAs Project Engineer - Network Infrastructure Upgrade from Multi-vendor Switches to Cisco Switches with 32 IDFs / Data centre.

oTime and Attendance System.

oNEC Avaya and Mitel Pabx System with 800 extensions

oCribmaster - Tool Management System.

oEnterprise Asset Managing System - Asset Management

oRightfax - Paperless Faxing System with Sip Protocol .

oContract Management System.

oDatastream MP2 - Maintenance Management.

oOmniwin - Ship Building Database.

oCentralized Antivirus application - Eset, FSecure, Avast, AVG etc.

oAltn MDaemon - Mail Server.

oDialguard - Call logging System.

oRAM Commander - Reliability, Maintainability Analysis and Prediction of Spares for the Optimization of Vessels.

oFilemaker Pro - Database for Creating Custom Application to Meet Business Needs.

oPrint Management System Ricoh,

oFluke Metcal - Calibration Management System & IP CCTV

April 2002- March 2019. Abu Dhabi Ship Building as Sr. Network Administrator

Mar 2000 – Oct 2001 Tata Internet Services Ltd. (On behalf of Orient Technologies Pvt. Ltd.), Mumbai, India as Network Support Engineer

Attending calls, supporting and visiting Clients of TATA ISP for support on RAS

connectivity using dialup and ISDN. RADIUS connectivity using LDAP.

Dec 1997 – Mar 2000 Orient Technologies Pvt. Ltd., Mumbai, India as Customer Support Engineer

ITIL Foundation 2018, VMware VCP-DCV, MCSE on NT 4.0 track & CCNA 640-801, Pursuing Azure -103 and PMP

M.B.A. (Information Technology Management) from Jaipur National University, India

BCA from Mahatma Gandhi Council for Technical Education, Karnataka India.

Post Diploma in Computer Hardware Engineering from Aurangabad University, Mumbai India.

Date of Birth: 18thApril 1978

Nationality: Indian

Passport Details: Date of expiry 26thFebruary 2021

Driving License: Valid UAE

Languages Known: English, Hindi, Malayalam & Marathi

Address : Bhagyesree, Kaviyoor P.O Thiruvalla, Pathanamthitta District Kerala, India.

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