Administrative Assistant, Customer Service, Communications

ALEXANDRA LEIGH GRIFFIN

**** ******* ****** **. *******, GA 30076 678-***-**** *******.**********@*****.*** OBJECTIVE

To leverage my 4+ years of combined experience in client-facing customer service, business-to-business sales and administrative assistance in a professional, fast-paced environment EDUCATION

University of Georgia Athens, GA

Bachelor of Arts in Communication Studies May 2016 EMPLOYMENT

Office Administrative Assistant Atlanta, GA

Royal Design of Buckhead April 2019 - Present

• Created and manages new system for tracking and reporting business expenses

• Created and refers to the SOP for the Office Administrative Assistant role

• Manages business checkbook and ledger

• Performs routine clerical tasks such as scanning, mailing, emailing, editing documents and screening phone calls

• Monitors office supplies and restocks as necessary English Teacher Roswell, GA

VIPKid January 2019 - Present

• Facilitates one on one, online English lessons to Chinese students

• Maintains student engagement by providing a bright, fun, and interactive virtual classroom

• Reinforces correct English language with positive and age appropriate reward systems Conference Services Administrative Assistant Buford, GA Lanier Islands Resort June 2017 - August 2018

• Scheduled and coordinated internal events and meetings

• Ensured accuracy of event details and changes

• Created, edited, and distributed sales contracts

• Typed documents, such as memos and emails, and distributed to departments daily

• Prepared reports for managers daily

• Merged and kept files up to date

• Handled sensitive information with ease and professionalism Account Executive Atlanta, GA

AGI Atlanta September 2016 - March 2017

• Represented T-Mobile as an energetic business-to-business sales woman

• Memorized detailed script and followed a simple system to grow sales

• Skilled in building rapport with potential customers and retaining clients

• Trained and developed other team members

Team Member Athens, GA

Chick-fil-A August 2014 - June 2016

• Provided exceptional customer service in a fast paced environment

• Guaranteed an outstanding experience for every customer by working well with others

• Managed conflict well by listening to the issue, remaining composed and handling the situation as appropriate ACHIEVEMENTS

Lanier Islands Resort Service Hero Award Recipient February 2018 University of Georgia HOPE Scholarship Recipient August 2012 - May 2016 Dean’s List Spring 2016

OTHER EXPERIENCE

Au Pair Sacile, Italy

Au Pair World September 2018 - December 2018

• Taught english to an Italian family while living with them for three months

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