Technical Writer Civil
Resume:
Prasad Goudar
Email: adchgr@r.postjobfree.com
Professional Summary:
Professional Technical Writer with 11+ years of experience primarily in IT industries. In-depth knowledge of creating Technical Catalogs, Manuals, FAQs and Software Development Life Cycle (SDLC), Expertise in gathering, analyzing, documenting business requirements and Functional specs, maintaining requirement Traceability Matrices. Involved in conversion of technical details from platforms like Cloud into detailed understanding process flows/user guides.
Tools worked on: DITA, Arbor text Editor, GIDOCA, GCAWW, Confluence, JIRA, Service Now, HTML, ISO draw, SPI Global, Scope, Intergraph, SnagIt, Adobe Illustrator, Hands on JIVE, SAP, PDF editor, Validata, ZAMIZ, XTRACT, SVN, RTC, Iceflo, CCOMP, WINDCHILL, Pro-E Drawings, Dealer Management System, PeopleSoft, MS office suite, word, Power point, Visio, MS share point Experience Summary:
Apps Integra LLC- Dubai
Client – Dark Matter
Sr. Technical Writer 02/2019 – 05/2019
Worked with Dark Matter as a Senior Technical Writer for TAMM (A Govt website). Roles and Responsibilities:
• Worked closely with Development Engineers, Quality Engineers, Product Management team, Release Managers and Co-writers. Created user guides and FAQs TAMM web portal.
• Modified existing technical details into user friendly documents/workflows.
• Participate in UI development by refining workflows and providing end user reference document.
• Produce quality, relevant user information documents including conceptual overviews, objective based tasks, best practices, APIs, technical reference material and knowledge base articles.
• Helping to define Cloud technology roadmaps and solutions
• Work with development and product management teams to transition and operate cloud-based workloads.
• Participated in software and system performance analysis and tuning, service capacity planning and demand forecasting.
• Responsible for quality assurance of all documents. Catalyst Business solutions- Dubai
Client – FAB (First AbuDhabi Bank)
Technical Writer 01/2018 - 12/2018
Worked with FAB as a Technical Writer preparing Technical Documents for applications as per company standards. Also worked with Release Management Team assisting in the deployment process. Roles and Responsibilities:
• Creating documents for different applications related to banking domain.
• Creating SOP's for different procedures such as Start-Stop Applications, Installing Applications, Configuring Applications.
• Created BRD's for FAB.
• Provide technical writing services to the infrastructure groups to enhance Standard Operating Procedures
(SOP), and document other internal processes.
• Created daily, weekly and monthly reports for release management team and assisted Release management team in deploying applications.
• Assisted in development of training materials for target user groups of client's System Management products and processes.
• Assisted in establishing process and procedures to assess and report active monitoring in their production and other targeted environments.
• Develop technical training documentation for utilizing new Systems Management software products, processes and procedures.
• Analyzed existing and potential content, focusing on reuse and single-sourcing opportunities.
• Created easy to understand user interface text, online help, procedures and operational guides.
• Editing images in existing catalogs for complete functional understanding by the end user.
• Creating power point presentations for knowledge transfer related to different applications used by the bank. Adecco India Pvt Ltd- Bangalore
Client- EXFO-Pune 11/2016 - 03/2017
Technical Writer
Worked with EXFO as a Technical Writer and preparing Technical Documents for EXFO products as per company standards.
Roles and Responsibilities:
• Documenting processes for Telecom domain.
• Creating guides for fibre-optics test and measurement instruments.
• Assistance in preparing standards to be followed for the maintenance of the system, both hardware and software.
• Maintaining records of created documents and modifying them as per requirement.
• Documentation of service management and operation processes.
• Creating Technical Catalogs and IT policies by working on HTML and mark-up tools like Arbortext editor and DITA and reviewing them with basic customizations and integrations.
• Editing images in existing catalogs for complete functional understanding by the end user.
• In depth knowledge of Engineering products related to Telecom, fibre-optics test and measurement instruments.
TechGroup America Inc-New York 01/2015- 10/2016
Client- Caresoft Global-New York
Technical Writer
Worked with Caresoft Global as a Technical Writer and prepared Technical Documents for off road vehicles as per company standards and assisted in preparing Infrastructure documents for certification. Roles and Responsibilities:
• Managing relationships with vendors and contractors in support of projects and ongoing operations
• Creating Technical Catalogs and IT policies by working on tools such as Acrobat text editor and DITA and reviewing them.
• Editing images of parts used in off road vehicles for complete functional understanding by the end user.
• Use of Pro-E drawings for creation of documents.
• In depth knowledge of working on mark-up tools, Arbor text editor and DITA for creating and updating catalogs for off road vehicles.
• Prepared user training material in PowerPoint and circulated them to new users to help them gain more knowledge.
• Good Knowledge of Change Management process and Risk Analysis and Management
• Tested and Implemented procedures to detect poor database performance, collecting required information, and root cause analysis.
• Provided Visio diagrams/wireframes and Excel wire frames to the customer to socialize the customer on the development process
• Provided walkthrough of the change requirements to development team.
• Providing weekly status of the progress of the requirement gathering sessions to the project stake holders and contractor and Vendors.
Onward Technologies-Pune 07/2011 – 10/2014
Client- John Deere India Pvt. Ltd-Pune
Role – Project Leader
The project aimed to prepare parts catalogs for John Deere Harvesting vehicles such as COMBINES, SUGARCANE HARVESTER, COTTON PICKER etc. as per standards required by client and to update the parts catalog by analyzing the Engineering Change Notice (ECN) released by factories and also creating new catalogs for Enterprise Product Development Process. Also worked as a Business Analyst for Onward Technologies. Responsibilities:
• Creating Technical Manuals for off road vehicles by working on HTML tools like Arbortext editor.
• Creating documents for Online help systems, Software Documentation, Product Documentation, and Process Documentation.
• Ensuring solutions are as per expectations and SLA for client satisfaction
• Conducted JAD sessions and discussed and refined business requirements from business users and team members.
• Preparing “Lessons Learnt” from previous errors and delivering the best output in future projects.
• Finalize content using defined standards, store content in the documentation system, and release content Customers.
• To gain an understanding of the business environment it’s impacting constituents and translates the same for the Technical team.
Mphasis an HP Company Pune, India 01/2009- 07/2011 Role - Senior Technical Support Associate:
Responsibilities:
• Supporting product functional enhancements through requirements gathering, writing of business/functional specifications, and process/end-user validation.
• Created Use Cases to define how user can interact with the application and expected behavior of the system.
• Created state flow diagrams and sequence diagrams for easy understanding of development team.
• Worked closely with development team to understand technical limitations and to formulate comparable solutions required for Business users. This includes translating business requirements into technical specifications.
• Delivering technical consultancy, recommending best industry practices and adapting the e-solutions to meet the clients' needs. This includes leading sessions with Project Management to identify and document business requirements for different parts of the project.
• Tracked requirements coverage using traceability matrix to ensure application does not miss features.
• Managed defect lifecycle, which includes validation, requirements clarification, remediation and closure. Studec Technologies - Client- AIRBUS & ATR - Bangalore 01/2008-10/2008 Role: Technical Author- Controller
Studec Technology services to prepare Wiring Diagram Manuals for Airbus 330, Airbus 340 and Airbus 380. The project aimed on building/Creating new Manuals by analyzing the existing artworks and comparing with the arts works in AIRBUS’s official site.
Responsibilities:
Creating Technical Manuals such as WDM, AMM, CMM, IPC for Airbus and ATR aircrafts.
• Good experience with service bulletins.
• Preparation of manuals with detailed information of radio communications and radar systems. focused on creation CMMs using Engineering Drawings, AMMs, WDMs, IPC, Airbus Process Standards, Airbus Material Standards, Process and Material Specifications for Airbus and ATR aircrafts.
• Well versed with ATA 100/iSpec 2200/S1000D, AECMA and Simplified Technical English
• Worked on SB’s (Service Bulletins), MODSUM (Modification Summary) and MCR (Manual Change Request), MPMs.
• Trained on creating different type of manuals for aircrafts by Airbus industry trainers (Toulouse, France).
• Created Database Objects such as Tables, Stored Procedures, Views, Triggers, Rules, Defaults, user defined data types and functions
• Involved in conducting team meetings and preparing MOM’s.
• Worked with the QA Team to ensure accurate and précised data output as per standards.
• Review of the publications for adherence to Process Specifications and Quality Standards that are authored by peers
Technical Training – Air Deccan Airlines - Bangalore 01/2007-06/2007 ROLE:
Associated with Transit Inspection, Daily Inspection, Weekly Inspection, A-checks, servicing, repair & replacement of various Electrical systems, Radio Navigation systems and Instrument systems for Airbus A320-232, ATR-42- 320, ATR-42-500 ATR 72-212A and also associated in servicing of RAT (RAM Air Turbine) for Airbus A320-232 Education:
Aircraft Maintenance Engineering
Additional Certifications :
ITIL V3 Foundation Course
Civil Aviation Requirements ( Approved by Director General of Civil Aviation India ) General Aviation ( Approved by Director General of Civil Aviation India ) Electrical Systems ( Approved by Director General of Civil Aviation India ) Radio Navigation ( Approved by Director General of Civil Aviation India ) Instrument Systems ( Approved by Director General of Civil Aviation India )
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