Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Burnsville, MN
Posted:
March 27, 2020

Contact this candidate

Resume:

SKILLS

Excellent organization & negotiating skills, Leadership, Decision-making, Creativity, Flexible thinking, Exceptional Communication skills, written and oral, Excellent Teamwork & Collaboration skills, Problem-solving, Adaptability, Time management, Marketing, Sales, Budgeting, and Planning.

EXPERIENCE

Co-founder & CTO Incrementum Media consulting 10/2017- Present

As a co-founder, I had many roles to play. I was the principal marketer and copywriter, so I was heavily involved in the content creation process. Moreover, I managed with our clients directly and made sure my team met company standards. As our company evolved, I moved into my role as Chief Technology Officer. There I made all administrative decisions concerning the technological interests of a company. I was accountable for outlining the company's technological vision, implementing technological strategies, and ensuring that technological resources aligned with the company's needs. Setting a vision for how tech would be used, ensuring all technological resources meet the company's short and long-term needs while outlining the goals for research and development. Creating timelines for the development and deployment of all technological services, make executive decisions on behalf of the company's technological requirements, acting as a mentor to team members. Sustaining a consumer-focused outlook and aiding in the delivery of IT projects to market, managing technology budgets and time frames, staying ahead of technology trends and advancements. Guaranteeing all technology practices adhere to regulatory standards.

Teacher Child Care services 2014-Preasent

Was the head teacher, helping children maintain their grades by connecting with their teachers and schools. I also taught them communication skills. Additionally, made them feel safe, and comfortable to express themselves freely in a safe space.

Gym Receptionist Normandale Community College

2013-2014

I handled all incoming calls, and promptly respond to inquiries via email and telephone. Maintained records of all guests and members coming to the gym daily. Coordinated and provided students with a survey for feedback to improve our efficiency. Assisted the Manager in maintaining the gym and resolving all customer complaints. Provided exceptional customer service to all visitors and students. Promoted new classes, and additional services offered by the school to our students. Executed administrative tasks such as sending emails, fax, distributing parcels, and updating calendars. Composed and distributed brochures, flyers, signs, and maintained the facility.

EDUCATION

Bachelor’s Degree 12-2018 Hamline University

With courses in Public Health, Public Policy, Urban Politics, Fundraising, Constitutional law and Website design. As you can see, I touched on a plethora of necessary topics. Some of my better projects were an economic plan for the city of Detroit, a group project where we tackled real life child services issues in rural Minnesota to aid government workers which they would use any applicable sections.

Generals 12-2015 Normandale Community College

REFFERNCES

David Shultz adchg6@r.postjobfree.com

Abdiqasim Salad adchg6@r.postjobfree.com

Abdirahman Haji adchg6@r.postjobfree.com

Hassan Hayow adchg6@r.postjobfree.com

Khalif Hassan adchg6@r.postjobfree.com

OBJECTIVE

A Hamline graduate currently seeking an opportunity within Minnesota's Public sector. Where I can apply my 3 years of experience co-founding a Marketing company and University knowledge to help the state of Minnesota & its citizens reach its full potential.

adchg6@r.postjobfree.com

612-***-****

Yahya Hassan

EXTRACRICULAR ACTVITES

Volunteered to captain, organize, and manage the NCC soccer team.

Created & independently ran an indoor soccer tournament with over 40 students participating.

Volunteered to help organize the NCC basketball tournament.

Was a member of the Somali Student Association

Member Muslim Student Association in NCC.

Volunteered to help my local Mosque with Eid Prayers.

Multilingual can speak, read, & write:

1.Fluent in English

2.Fluent in Somali

3.Intermediate level Arabic.



Contact this candidate