Elaine Uwaechie

510-***-****

adchey@r.postjobfree.com

Work Experience

American Arbitration Association: Case Manager November 2016- Current

Assist with onboarding/cross-collaboration training of Intake procedures.

Reviewing and accurately entering new No Fault Case filings to ensure compliance with minimum filing requirements and organizational policies; Selects and creates customer account/contact records.

Collaborates with support staff to ensure filing documents are appropriately scanned and processed.

Analyzes and indexes case filing documents.

Responds to client and employee inquiries using acquired knowledge of law and insurance regulations; anticipates and resolves problems efficiently and effectively while providing and maintain a high level of customer service and confidentiality.

Communicates AAA policies and procedures to parties; understands, interprets and evaluates specific case issues based on regulatory information.

Morgan & Morgan, PA: Intake Coordinator June 2016- Nov 2016

Screen applications, conduct phone-based interviews to evaluate case potential.

Creating new client profiles, leading orientation and providing training support.

Responsible for case management, interviewing prospective clients, collecting client information, drafting incident summaries and scheduling appointments. Screen applications, conduct phone-based interviews to evaluate case potential.

Work closely with the case control team vetting the legal claims of prospective clients for qualification.

Update clients verbally and/or via email on their case status.

Alameda County: Customer Support Rep Department of Child Support Services, October 2012- May 2016

Responsible for greeting customers, establishing rapport, providing exceptional customer service and displaying empathy when needed.

Responsible for planning and organizing training when needed

Assisting with the new hire process by completing training and onboarding.

Diffusing hostile clients while researching case information in various computer databases and processing claims based on that information.

Performs detailed office support work.

Bank of America: Claims Analyst November 2009- May 2012

Investigating and resolving customer concerns regarding ATM, debit card and ACH claims. Manage sensitive and confidential customer bank information.

Provides coaching and training to other associates.

Performs back office functions such as service support and claims resolution.

Handles escalated customer situations will ensuring compliance with federal and bank regulations.

Responsible for the day to day resolution of complex claims.

Education

CSU East Bay- Hayward, CA Bachelor Degree in Human Development, June 2013

References

Nicole Glasco, Lead Call Center Rep 510-***-****

Jeff Ragonton, Child Support Lead 707-***-****

Dominique Harris, Online CSR 925-***-****

Skills

Effective written and verbal communication skills

Onboarding, Scheduling

Ability to work individually and within a team in fast paced environments.

Strong decision making skills and ability to use professional judgement

High level of attention to detail with the ability to plan and organize.

Proficient use of Microsoft Office (Word, Excel, Outlook, Publisher, One Note, PowerPoint)

Flexibility and adaptability in performing job functions.

Experience with VROL, ICIMS, Talent-point, Paychex

Typing Speed of 60 WPM

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