JEHOVA CUEVAS

**** ********* ****., ***** *****, CA. · 818-***-****

adche5@r.postjobfree.com · https://www.linkedin.com/in/jehova-c/ · https://github.com/Cuevas370

Resourceful and reliable professional committed to quality results and teamwork. Possess excellent communication, leadership, technical, and customer service skills. Offer insight to help-desk operations, technical troubleshooting, user support as well as network, wireless, and system setup and configuration processes. Able to diagnose issues and convey technical solutions to non-technical audience. Eager to advance skills and professional value and contribute to company goals.

EXPERIENCE

OCTOBER, 2019 – CURRENT

SUPPORT ENGINEER, mamp gmbh

Processing of technical support requests from our customers via Zendesk and e-mail; optimization and improvement of support processes; testing new software versions; capture improvement suggestions and customer feedback; smaller programming tasks.

JANUARY, 2019 – OCTOBER, 2019

TECHNICAL SUPPORT REPRESENTATIVE II, Ordermark

Provide tier 2 support for clients on escalated issues ranging from IoT device management, network troubleshooting and configuration, as well as android tablet and printer setup.

SEPTEMBER, 2018 – JANUARY, 2019

SPECIALIST, apple

Lead customers by advising, selling, and setting up their new products; responsible for uncovering customers’ needs, then following through with enlightening solutions; guide customers through troubleshooting issues and partnering with technicians for prompt resolution.

JUNE, 2016 – OCTOBER, 2017

TECHNICAL SUPPORT SPECIALIST, hulu

Assist viewers via online chat and over the phone with video on-demand services; deliver real-time technical and customer service involving account management, billing inquiries, and content, site, and application navigation; provide account and application support to Hulu viewers regarding software functionality and troubleshooting of system configurations and network settings; ensure fast, accurate, and reliable responses to all viewer inquiries; handle 50-70 calls per day with focus on one-call resolution and high satisfaction rates and 70-100 chats; concurrently.

EDUCATION

JULY 2018

GENERAL STUDIES; SOCIAL AND BEHAVIORAL SCIENCES, valley college

SKILLS

Microsoft Office / cross-platform.

Salesforce and other CRM systems.

Zendesk Support, Jira, & Github.

Technical / User Support.

Scripting languages; PHP, C/C++, PHP.

Web Development; HTML & CSS, WordPress.

LAMP, MAMP, WAMP stacks.

VOLUNTEER ACTIVITIES

MARCH, 2019 – CURRENT

CHAPTER LEAD, black boys code

We provide black boys, between the ages of 8 - 17, with exposure to computer science through workshops, hackathons, after school and summer programs.

As a Chapter Lead:

“The Chapter Lead will oversee the local chapter team. The Chapter Lead along with Core team members will work on a variety of tasks including event planning, management, general communication with members and the public. Additionally, the Chapter Lead will delegate tasks associated with the workshops to ensure student interests are addressed in programming and events/activities are marketed to the community. This is a vital role to cultivating strong relationships within the community which will help with creating a sustainable chapter.”

-blackboyscode.com

OCTOBER, 2019 – CURRENT

PARTNER, particle

Providing special benefits to organizations creating a brighter future with IoT.

With Particle for Good:

“We stand with you in your commitment to use the Internet of Things to make a positive impact. Particle for Good supports innovators in their quest to promote equality, protect our environment, empower underserved communities, and any other effort to bring about positive social change with IoT.”

- https://www.particle.io/for-good

PROFESSIONAL REFERENCES

Christopher Mitchell Technical Support Team Manager 909-***-****

Cheyenne Pajardo Specialist Apple 433-***-****

Paloma Perez Virtual Technical Support Advocate Hulu, LLC. 956-***-****

Contact this candidate