Lou Saechao

IT Supports Specialist

Richmond, CA 94806

adchcz@r.postjobfree.com

510-***-****

To obtain a challenging position that will utilize my technical experience & education Authorized to work in the US for any employer

Work Experience

IT support specialist

HOK - San Francisco, CA

September 2019 to November 2019

Support helpdesk, walks up, imaging with sccm, onboarding, conference support, meeting support, configure PC for new hired, keep track of inventory, updates on kb, support all architectures software, new forma, ies, 0365, windows upgrades, office upgrades. Goboxx pc, mac, msi. Desktop/ Client service Technician

Geosyntec Consultants, Inc. - Oakland, CA

October 2018 to January 2019

• Responsible for intermediate to advanced client/desktop and related technical service and support initiatives of designated technology areas. Install, configure, maintain, and repair related technology hardware and software. Monitor the integrity of assigned systems’ performance, troubleshoot issues and deploy approved solutions. Plan and implement upgrades and patches. Evaluate and recommend new technologies to optimize assigned systems’ efficiency and performance, as requested. Provide end user training in accordance with standard operation procedures. Work cooperatively with the IT team to deliver quality and timely service. Exercise considerable initiative and independent judgment in planning, prioritizing and organizing workload for a timely resolution of system problems to ensure client satisfaction and eliminate downtime and prevent cost overruns. Client/Desktop services technicians will contribute to moderately complex projects from time to time or as assigned.

• Provide intermediate to advanced-level client/workstation and related technical service and support to company employees;

• Assemble, install, configure, optimize, maintain, repair, test, upgrade and troubleshoot hardware such as desktop computers, laptops, handheld/wireless technologies such as smartphones and tablets, printers, copiers, fax machines, scanners, adhering to IT standard operating procedures;

• Manage client service requests using approved IT Service Management standards, policies and procedures;

• As it relates to this position, provide support for the administration of endpoint computing security controls, governance, compliance and data loss prevention to secure client computing assets from vulnerabilities and threats pursuant with company policy (e.g. anti-virus, anti-spam, anti-spy ware, etc.);

• Perform proactive, routine office visits of assigned sites providing hands on support to clients when needs demand, as well as scheduled performance tuning and optimizing of computers, laptops and other IT-related hardware and software used by employees to boost their productivity and achieve client satisfaction;

• Perform limited network duties and activities as directed by the IT Infrastructure and Server groups;

• Consult with, coordinate, assist and monitor the performance of vendors, manufacturer representatives and outside consultants who install, repair or provide other technical support services;

• Respond to system failures and consult with external vendors for resolution

• Submit repair and warranty requests;

• Maintain relationships with manufacturers and vendors, as appropriate;

• Maintain written and face-to-face communications with the organization’s stakeholders regarding pertinent computer endpoint and IT-related activities;

• Receive, screen, and provide requested technical support to end-users and/or escalate requests to appropriate IT staff via Service Desk or other communication media. Use appropriate technologies and procedures to resolve issues;

• Train and provide presentations or technical guidance to internal client IT Specialist

ALFATECH - San Jose, CA

August 2018 to October 2018

-zoom meeting supports

-image and configured pc’s (box, origin, razer, goboxx)

- windows 10

- teamviewer

- support applications as autodesk, autocad, ies, o365, outlook 2013, Reforma, blue beams, Cisco anyconnect, navisworks, agi.

- support dropbox, Mozilla, google, and internet explorer

- xerox plotters, xerox printers, and hp printers supports

- control of backup tapes every week

- activate ports

- setup voip phone for new users

- setup workstations for new hired

- support surfaces pro and macs

- support ceo, vp’s, directors, and users

- support 100 users

IT Support Specialist

Illumina - San Francisco, CA

May 2017 to May 2018

Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.

•Collective responsibility with the rest of the global support team to ensure the 1Help shared mailbox is monitored during business hours.

•Effective management of your personal ticket queue.

•Timely support

•Effective management of hardware and software distributed to employees.

•Highly responsive and effective Executive support provision.

•Continuous observation of internal support provision, providing feedback for opportunities of improvement.

•Onboarding of new employees.

•Contribute to various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).

•Supporting a multiple OS environment.

•Troubleshooting unified communications.

•Assisting facilities with expansion.

•In addition your location requires additional responsibilities;

•Supporting the IT needs in regulated Clinical environments and complying with required policies & procedures.

•Multi domain user & device management.

Support teleconference daily for vp's, ceo. directors, and owner by using webex and blue jeans.

=supported 70 of mac's and 30 percents of pc's to all users

=use ios 10.7 and above

=using jasper and casper

=use hipchat and skype for communication within the team Desktop Support Administrator

The Pasha Group - San Rafael, CA

June 2016 to May 2017

Provide help desk support, desktop support and basic network administration in the IT department during work hour. Worked with Windows Server 2003/2008, and Windows 7 operating systems and Microsoft Management Console (MMC)

Assist users in a service desk setting by troubleshooting and resolving issues

Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining and upgrading all PC/Dell hardware, software and equipment to ensure optimal workstation performance

Interact with application software and operating systems to diagnose and resolve unique, non- recurring problems

Assist with the installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment and software within established standards and guidelines

Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment

Provide customer assistance using Active Directory services and remote access tools

Ensure systems are configured according to work policy and protected from viruses Deskside Support

BioMarin Pharmaceutical Inc - San Rafael, CA

September 2015 to June 2016

San Rafael, Ca

• Top Level Support (V.I.P) to VPs'/CEO's and administrators.

• Provide Desk side for clients On an Executive level.

• Works with Windows 8 environment

• Extensive knowledge of Microsoft Outlook

• Use of Sale force (Ticket Management)

• Configure, Install and support Laptop

• Provide On Board support for new hired

• Configured Ipad and Iphone to MDM Servers, Received Outlook Email, and Calendars

• Use of Surface Pro, X1 Carbon, Mac, and Yoga

• Assists staff with Installation, Configuration, and ongoing usability of Laptop

• Works with AT&T to ports number over for Iphone

• Configured Polycom/Projectors for conference Global Meeting

• Virus and Spam Removal

• Cable Patching

• Extensive use of Active Directory

• Ricoh Printers

• Reimage Laptops, Surface pro, and Mac

Bayer healthcare

Desktop Support - Berkeley, CA

March 2008 to September 2015

Berkeley, Ca

• Certified Repairing Lenovo Desktop and laptops

• Lone desktop technician to support over 1500 users 1000 PCS & laptops and 50 servers all in 20 different buildings

• Top Level Support (V.I.P) to VPs'/CEO's and administrators.

• Provide Desk side / Remote support for clients On an Executive level.

• Work in a windows XP/Windows 7/Windows 8 environment

• Extensive knowledge of Lotus Notes and Microsoft Outlook

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

• Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Trains and orients staff on use of hardware and software.

• Recommends and / or performs upgrades on systems to ensure longevity.

• Works with procurement staff to purchase hardware and software.

• Assesses functional needs to determine specifications for purchases.

• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

• Trouble shooting of all Microsoft office programs and Suites

• Strong technical skills combined with strong interpersonal skills.

• Server Functions such as profile management & Data Backup.

• Platforms IBM, Lenovo, DELL, HP, Compaq, MAC's (Desktops/Laptops)

• Cable patching in LAN closets

• 10yrs of Blackberry and Windows Mobile support, troubleshooting and Configuration.

• Extensive use of Peregrine Service Center and HP Service Manager (Ticket Management)

• Install new/Fix Notes for local and roaming users

• Configure, install and support workstations

• Respond quickly to hardware and software problems identified by users

• Troubleshoot and maintain printers and plotters

• Maintained well over 2000+ users Local and Remote

• In charge of special projects, Dell Battery recalls, Clients moves, Special integration of sites, upgrades of OS, Software/Hardware upgrades, and special Product evaluation.

• Windows 7 tester for all of Bayer Healthcare, Speared Headed Implementation of Windows 7 for all of 300 sites around the world in late 2011.

• Extensive Knowledge of CLS (Computer Lease System) and SAP. Education

High school or equivalent

Stride center

Skills

• Microsoft Office Suite (10+ years)

• Computer Skills

• Computer Skills (10+ years)

• Adobe Acrobat

• Adobe Acrobat (10+ years)

• Iphone

• Mac

• Iphone (10+ years)

• Mac (2 years)

• Lotus Notes

• Lotus Notes (10+ years)

• Linkedin (10+ years)

• Help Desk

• Service Desk

• Desktop Support

• Active Directory

• Tech Support

• It Specialist

• Comptia

• Information Technology

• Network Support

• Computer Repair

• Customer Service

Certifications and Licenses

CompTia A+ Certification

June 2007 to Present

A valid IT Specialist certification

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