LISA A. JONES

Wilmington, NC ***** 908-***-**** linkedin.com/in/lisajones11 adchch@r.postjobfree.com OPERATIONS / PROJECT, PROGRAM AND BUDGET MANAGEMENT Team-oriented, results-driven professional with progressively responsible experience directing all aspects of project planning, execution, and delivery in diverse industries and environments. Adept at supporting annual budgeting and forecasting, ensuring adequate project funding, and developing creative solutions to address variances. Demonstrated ability to improve P&L results, realize multimillion-dollar cost savings, and enhance overall productivity and efficiency. History of bringing in multimillion-dollar IT and IS projects on time and within budget while meeting or exceeding client requirements.

Stakeholder Communications Vision, Strategy & Execution Organizational Transformation

IT Portfolio Management Vendor Collaboration & Management Sourcing / Technology Procurement

Program Execution / Leadership Budget Controls & Forecasting KPIs, SLAs, COBIT5, Lean Six Sigma

Risk & Contingency Planning Team Building and Leadership ITIL, ISO27001, Agile, Waterfall CAREER ACCOMPLISHMENTS

VERIZON

End of Life Device Return Process & Monetization (Retail Demo Phones): Monetized non-revenue Retail SKU inventory

(demo phones at 2000 retail locations). Gained support of Managers and pioneered first-ever end of life process for demo phones. Achieved 2% decrease in inventory per month, removed assets from fixed asset ledger, and generated limited $1M annually in new revenue.

Returned Accessories Monetization: Managed online sales of returned accessories in secondary market. Built relationships with 3rd party vendors, created processes, streamlined operations, and increased revenues from $16M to $19M in first year. Business Transformation / Insurance Claims Fulfillment: Re-engineered process to re-direct fulfillment of insurance claims from external insurance carriers to internal sources. Achieved ‘business transformation’ savings of $149M against goal of

$104M.

CITIGROUP

$55M North America Voice Project Closeout: In 2011, requested to close out a large 2009 project. Analyzed past and current year, isolated PO’s, compiled data, and validated/presented findings. Earned “Employee Award” for successfully closing out the project.

Cisco Volume Discount Agreement Return Policy: Took charge to implement/manage Cisco Volume Discount Agreement (VDA) return policy. Generated credit of $4M in 2010, $5.5M in 2011, and $6.6M in 2012. Procurement SLAs & Turnaround: Took over Procurement team and re-engineered processes from quote to delivery of voice and network hardware to Procurement. For 800+ PO’s annually, achieved SLA with 98% success rate and drove Procurement turnaround time from 1 month to 48 hours with no additional staff. PROFESSIONAL EXPERIENCE

OPEN WEB APPLICATION SECURITY PROJECT (OWASP FOUNDATION) Remote March 2018 – Present SALES AND MARKETING OPERATIONS MANAGER

Generally, the Sales & Marketing Operations Manager supports and coordinates core communication, promotional, member, and sales functions of the Foundation. Generally these functions include the development and execution of professional, regular, and impact communications in both long and short form through email marketing and social media; proactively leading, managing, and facilitating co-marketing programs; regularly ensuring the accuracy and integrity of member data; supporting and assisting potential individual members; execution of and primary liaison for invoicing and accounts receivable; and ensure corporate member and sponsor benefits are delivered accurately and on schedule. Project Management: Managed a successful and profitable schedule of 10 to 15 individual training sessions at our two Global Events in London and San Jose, 2018.

Invoicing and Accounts Receivable Administrator: re-engineered invoicing procedure to improve SLA from 1 week to 48 hours; reduced the amount owed by 50% in 3 months.

Marketing: Develop, create, edit and manage the production of digital and print content that is consistent with the organization’s brand style, and tone.

RUTGERS UNIVERSITY / PERSONAL LEAVE New Brunswick, NJ January 2017 – February 2018 CYBER-SECURITY STUDENT / CARETAKER

VERIZON Basking Ridge, NJ March 2014 – December 2016 PROGRAM / PROJECT MANAGER

Managed programs for strategic and tactical purchasing, material requirements planning, inventory control, warehousing, and receiving. Cultivated/enhanced internal and external stakeholder relationships to capture revenues on returns and improve overall performance on reporting. Maintained and administered quality assurance procedures and activities. OEM Device Testing Results Secure Centralization:Led initiative for secure centralization of OEM device quality testing scripts and results documents stored on employees’ laptops. Created secure access list on corporate drive with automatic backups and developed/presented security and usage policies to engineers. Improved group efficiencies and mitigated data losses/breaches. Returned Device Monthly Forecasting: Established relationships with Marketing, Accounting, and 3rd party vendors, gathered/ analyzed historical data from multiple laptops, and discovered large discrepancies. Re-engineered forecasting analysis process from ground up. Accounted for historical and new product releases and achieved Returned Device monthly forecasted accuracy of 80%.

Warranty Battery Program Pilot: Took charge of 6-month pilot program to resurrect/evaluate languishing Warranty Battery Program. Gathered original program details, identified batteries to recycle, and worked with Legal and 3rd party vendors to create agreements. Tracked program and closed it down at 6-month mark due to low demand and risks associated with used batteries.

CITIGROUP Warren, NJ July 2005 – February 2014

VP / INFRASTRUCTURE SENIOR TECHNICAL ANALYST / PROGRAM MANAGER (JANUARY 2011 – FEBRUARY 2014) Led 6-member team to procure network and voice IT equipment for 400+ network infrastructure projects annually. Tracked, documented, and reconciled 700+ PO’s annually; identified variances and researched/implemented solutions. Developed forecasts and analyses and controlled $300mm annual project/program North America (NA) Network and Voice budget with P&L impact of

$4.7M.

Requisitions & Inventory: Oversaw $6M hardware inventory, including receiving, storage, shipment, decommissioning, destruction, and redeployment. Coordinated processing of 796 P2P requisition orders totaling more than $62M. 400+ Projects, Budgets & Procurement: Led procurement teams supporting 100 Network Engineers in multiple teams using SDLC and waterfall model to meet global standards. Reconciled/approved/allocated budget to control capital expenditure for 400+ network infrastructure projects and drove IT implementation for North America. Conducted project audits to verify costs, controls and documentation.

IT Asset Tracking, Single Repository & Automation: Pioneered/led efforts to track IT Assets. Gathered data for network hardware full life cycle in single repository (Latin America, Asia, Europe, North America). Standardized and automated asset tracking.

Network Project Management: Took charge of projects not assigned Project Manager. Entrusted to lead and coordinate multiple stages of full lifecycle for major network projects. Led up to 25 active projects concurrently and delivered ~600 projects per year.

Technology Capital Management System Program (TCAP): involved in creation, testing and upgrades to budgetary tracking systems used for managing and optimizing P&L impact. Voice Integration Engineers Reorganization: Instituted processes and procedures for newly acquired voice integration engineers and management. Set up documentation to successfully merge 150+ new engineers and related projects. Maintained perfect audit record.

Vendor Relationships: Managed vendor relationships, monitored contract adherence, secured competitive prices and quotes, and ensured prompt, accurate delivery and Return Merchandise Authorizations (RMA) of technical requests. AVP / INFRASTRUCTURE SENIOR TECHNICAL ANALYST / PROGRAM MANAGER (JANUARY 2009 – DECEMBER 2010) INFRASTRUCTURE TECHNICAL ANALYST (JULY 2005 – DECEMBER 2008) EDUCATION, CERTIFICATIONS AND SKILLS

MSIS, Stevens Institute of Technology, Hoboken, NJ. BS, Management Science, Concentration in Marketing,Kean University,Union, NJ. Additional Training - Rutgers University: Certified Information Systems Audit (CISA); Certified Information Security Professional

(CISSP)

Technical Skills:Networking, Infrastructure, Cobit, ITIL, ISO27001, Agile, Waterfall, PeopleSoft, SharePoint, Microsoft Office, Excel

(Advanced), Visio, Lean Six Sigma, Salesforce, JIRA

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