Syed Musab Navish

Product Manager

LinkedIn: https://www.linkedin.com/in/syed-musab-navish-a22b471b/

Email: adch7u@r.postjobfree.com

Mobile: +1-732-***-****

Career Summary:

Self-driven and motivated Entrepreneur with a proven track record of successful achievements in building a web development company and an ecommerce portal. Experienced in all aspects of technology, operations, technology, marketing and finance.

As a web project manager designed, constructed, and implemented HTML and JavaScript web applications and website projects using a variety of styles, templates, and custom CSS files.

Founder of a web portal e-Commerce business (Iam green) specializing and promoting healthy lifestyle serving India and parts of USA and Canada based on zero-inventory business model.

Created JIRA projects, queries and workflows.

Managed QA testing and usability testing, bug tracking and ticketing to ensure high quality and UX.

Developed and implemented analytical SEO strategies and campaigns, while monitoring performance and analytics to align clients appropriately with the correct target consumers, producing increased traffic of 20%.

Redesigned company website and improved user experience by creating a new category structure to enable customers to shop by color, theme, design, size type, material allowing them to easily make their way through over 4,000 products. This has driven an increase in sales.

Implemented SAP Security for an FMCG and Construction company.

TECHNICAL EXPERTISE:

SAP

JIRA

SQL

R programming

Digital & eCommerce Strategy

UX & UI Design

Web Development

CRM & CMS Platforms

HTML

APP Testing (Funtional/business/Usability/ UI testing

Lean Six Sigma

ITIL

DevOps

Data-Science

Wordpress

AWS

EDUCATION:

Master of Science in Technology Management Sept 2009 – Aug 2010

University of Illinois, Urbana-Champaign, USA

Bachelor of Science in Computer Science and Engineering Sept 2001 – Sept 2005

Birla Institute of Technology, Mesra (BITS) Ranchi, India

CERTIFICATES:

ITIL Foundation Certificate in IT Service Management (2017)

Certified Lean Six Sigma Green Belt (2016)

Certified DevOps Manager(2018)

EY Certificate in Advanced Analytics Using R (2019)

WORK EXPERIENCE:

Technical Product Manager Nov 2018 – Present

IFERS (Remote Work)

Redesigned a SaaS website with a view to maximizing ARR and reducing CAC. Achieved 20% rise and 50% reduction YoY respectively.

Established web project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts; examining and recommending changes to current business practices; developing and writing proposals.

As part of a non-profit organization, build and customize cloud based mobile app with payment integration for every fund-raising event with real time integration. And the ability to send push notifications, monetize with ads, see live analytics, and track location with GPS; social media feeds, blogs, websites, audio, radio, and more.

Assisting medical professional in advancing medical research with technology.

Work on software cost estimation model called COCOMO.

Knowledge of best practices in digital and new media marketing, as well as proficiency in SEO and web content development required

Coordinator April 2018 – June 2018

MyFriendsFlat.com (Remote Work)

My job was to ensure the end to end operations for MyFriendsFlat properties

Maintaining 80-85% occupancy for properties in order to achieve the desired revenue numbers.

Implemented Zoho CRM for daily business activities tracking sales, engaging with customers and increasing revenue upto 50%.

Operations, Technology and Business Manager Dec 2017 – Feb 2018

Cartalyst.in (Hyderabad, India)

Developed online business strategy in collaboration with product and marketing managers.

Oversaw the development, release, and maintenance of web applications, systems, and services that support our eCommerce business strategy.

Managed multi-disciplined teams across the product development lifecycle to deliver online e-business products/services integrated with social media, SEO, content management, and publications.

Managed SMB’s, achieving 100% customer satisfaction rate.

Owner Aug 2013 – Aug 2017

IAM Green (Hyderabad, India)

Managed web portal lifecycle: strategy, design, development, testing, and implementation.

Increased conversion by 30%, reduced bounce rate by 42%

Used a/b testing to drive 15% improvement in site conversion.

Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion. Resulted in 19% increase in AOV, 8% increase in visit duration.

Completed all purchase orders & customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery. Grew branded and non-branded organic traffic through site optimization and PR/link-building campaigns. Managed SEO strategy and campaigns.

Partner and Business Development/Operations Manager Aug 2016 – Sept 2017

Technemo (Hyderabad, India)

Designed and developed user-friendly website, including optimized check-out page that increased user clicks, and subsequently customer purchases by 20%

Served as the team lead, acted as liaison with clients, and routinely worked with graphic designers to develop complete web sites. Defined objectives, identify key areas, gather information, and translate into technical specifications.

Developed e-commerce site to interact with order, customer relationship, and warehouse management solutions.

Contributed to short and long-term organizational planning and strategy as a member of the management team.

Provided thought leadership to improve processes, generate online sales leads, and enhance customers/partners online Support experience. Reduced online Support abandonment rate by more than 30%.

SAP Consultant Sept 2010 – June 2013

SMN Industrial Services (Jeddah, Saudi Arabia)

Provided application functional support and implementation in SAP Apps R/3.

Customized t-codes to meet business requirements of the client.

Created and reviewed functional specifications and test plans.

Worked with PFCG to create single, composite, derived roles, modification of roles based on business requirements.

SAP Consultant Sept 2006 – Aug 2009

Deloitte Consulting, India

As a SAP Consultant providing application functional support and implementation in SAP Applications R/3,

Performed all tasks in the development cycle, starting from business process definition, to configuration and unit testing, assistance and follow-up with user testing, to co-ordination of transports to Production, to training and post-live support and fixes, etc.

Take cared of SAP security administrator duties from creating to managing user-to-role matrix.

Implemented Segregation of duties from users to role, Customized t-codes to meet business requirements of the client.

Created and reviewed Functional specifications and test plans.

Identify and coordinate within other project managers and implement schedule deadlines as appropriate for the project delivery.

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