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Customer Care Assistant

Location:
Amalapuram, Andhra Pradesh, India
Posted:
March 28, 2020

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Resume:

NAZISH ABBAS

E-Mail: - adch5j@r.postjobfree.com / adch5j@r.postjobfree.com

ADDRESS: -

D.No: - 2-173., Near Z.P.H. School., Main Road, Nagaram., E.G.Dt., AP. Mobile: - +917*********

OBJECTIVE: -

Zeal to work in prestigious origination which can provide a constructive an innovative am bience, where I can implement the required educational skills, knowledge and can establish as assets to t he organization.

Educational Summary: -

● SSC: - COMPLETED FROM Z.P.H. SCHOOL, NAGARAM, IN THE YEAR 2006.

● DIPLOMA: - IN ELECTRONICS INSTRUMENTATION ENGINEERING COMPLETED FROM GOVT. POLYTECHNIC KANPUR FROM U.P.T.U. LUCKNOW, IN THE YEAR 2009 Experience: -

1. DUBAI EXPERINCE: -

● AL AROOJ ELECTRONICS EST. (Abu Dhabi), As an Assistant Technician. Responsibilities: Maintain Master clock System.

Maintain Gate Barrier.

Maintain Public Address (PA) System.

Maintain Audio Video (AV) System.

Maintain Lighting Control System.

Maintain Office works ( Documentation Preparation ). 2. Computer skills: -

● COMPLETE COMPUTER HARDWARE SOLUTIONS

● OPERATING WINDOWS XP,7 AND 10

Company : Eventcy Software Solutions (India)

Duration : May 2009 to December 2010

Designation : IT Engineer

Responsibilities: 1. Assembling, configuring, and troubleshooting the computers 2. Installing windows operating systems, software. 3. Configuring and troubleshooting network (LAN)

4. Installation of anti-virus on client machines and its role play/troubleshoot

6. Installing and troubleshooting Microsoft Office products 7. Installing and configuring Microsoft Outlook

8. Set up new PCs, including installation of all necessary software MS-Office, Acrobat Reader, Business Applications, Internet browsers and related hardware.

3. BPO EXPERIENCE: -

● Hinduja Global Solutions (Airtel Inbound Process): - as Customer Care Executive. 7 months.

● Vertex Customer Management (Vodafone Postpaid MNP Outbound Process): - as Customer Support Executive. Worked in 3 months.

4. DEGREE EXPERINCE: -

BHARATI SHIPYARD LIMITED (Mangalore): - As a Trainee ETO. 5. SALES EXPERIENCE: -

RELIANCE SUPERMARKET (Guntur): - As a Sales Assistant

● Responsibilities: - 1. Advising & Serving Customers. 2. Processing Payments.

3. Assisting customers in order to help them find what they need. 4. Stock Level Maintaining.

5. Promoting Store Cards / Special Offers.

6. Providing customers with information on pricing and product availability. 7. Arranging Windows displays.

8. Handling customer complaints / handling customers on to management. TRAINING IN INDUSTRIAL AUTOMATION: -

Certification in PLC & SCADA from AUTOMATION SOLUTIONS in Hyderabad, this training c enter is certified from INTERNATIONAL ACCREDITATION ORGANIZATION (IAO).

● SCADA (Supervisory Control And Data Acquisition):- 1. WinCC Explorer SCADA in SIEMENS

● PLC (Programmable Logic Control)

1. SIEMENS Model SIMATIC S7-200, 300, 1200

2. Software: - STEP 7 v.5.3

PRE-SEA TRAINING: -

Completed PRE-SEA Training Course in ELECTRO TECHNICAL OFFICER (ET O) from SAILORS MARITIME ACADEMY (Vishakhapatnam). ELECTRO TECHNICAL OFFICER (ETO) Certificate No: - SMA/ETO/0615

● During Training Period Following Courses has been done: - 1. Marine Electrical / Electronic Technology.

2. Electrical Simulator.

3. Marine Workshop.

4. Welding Technology.

5. Machine Shop.

STCW Details: -

1. Personal Survival Techniques (PST).

2. Personal Safety and Social Responsibilities (PSSR). 3. Elementary First Aid (EFA).

4. Fire Prevention and Fire Fighting (FPFF).

5. Security Training for Seafarer with Designated Security Duties (STSDSD). Personal Attributes: -

● Good as teamwork and motivating the participants

● Possess specific instinct to involve in Social Work.

● Keen interest in the work I involve and the love to learn more is always there. PERSONAL DETAILS: -

● Father Name : - Sarafraj Hussain

● Date of Birth : - 24-01-1990

● Permanent Address : - S/o Sarafraj Hussain

D.No: - 2-173.

Near Z.P.H. School, Main Road.,

Mamidikuduru Mandal,

Nagaram, E.G.Dt. 533247, AP.

● Passport No : - K2552364

● Aadhar No : - 732*-****-****

● INDoS No : - 11SL0693

● CDC No : - MT 14311 Central America

DECLARATION: -

Here I declare that all the information provided above is to the best of my knowledge and belief. And I bear the responsibilities for the correctness of the above-mentioned particulars

(NAZISH ABBAS)



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