Customer Service Dental

Stefanie Gaspard

Vicenza, IT • +393********* • adch47@r.postjobfree.com

experienced dental hygienist

OVERVIEW

Highly organized professional who brings success operating in supervisory, clinical and training roles. Provides structure to team members and ensures daily priorities are completed. Maintains compliance with company protocols/procedures and government regulations. Success in locating opportunities to improve patient care and revenue. Uses language skills (French/Creole, Spanish & English) to connect with diverse patient as well as team members. Adaptable and conscientious Registered Dental Hygienist with 9 years of experience promoting and restoring oral health, building lasting relationships, and gaining patient trust.

SUMMARY OF QUALIFICATIONS

Oral Hygiene: Promote preventative care by prophylaxis, periodontal maintenance and scaling and root planning, applying fluoride, desensitizer etc. Develop treatment plans with dentists and educate patients regarding preventative dental care, plaque control and oral healthcare services.

Process Improvement: Developed expertise in increasing patient flow in high volume dental offices setting by effectively coordinating patient background information pre-appointment.

Staff Training & Development: Directed staff hygienist training and dentist training program in quality assurance and periodontal techniques based on patient’s need.

Regulatory Compliance: Ensure that all is in compliance with HIPPA, OSHA and ADA laws.

Quality Assurance: Consistently follow protocols regarding biohazards, infection control, charting and emergencies.

EXPERIENCE

Certified and Registered Dental Hygienist Sept 2018 – Present

Ridgewood Government Services/ Caserma Ederle United States Army Garrison Italy

PATIENT CARE: Perform advance oral prophylactic, therapeutic and preventive dental treatment to military personnel, spouses, dependents and civilians (40 patients per week). Aide in performing comprehensive oral health assessment, identifying periodontal readings and signs of disease. Provide therapeutic dental hygiene procedures and homecare instructions to patients. Maintain patient records of treatment, record oral conditions, and progress and therapy treatment notes. Perform and interpret routine x-rays. Upon referral by staff dentist, perform subgingival scaling, root planning after verifying a full charting and periodontal exam have been completed. Administer topical anesthetic agents and local anesthesia to patient Clean prosthesis, fixed and removable. Apply desensitizer and sealant materials.

EDUCATION & TRAINING: Both educate counsel patients on improving overall oral and health including nutrition and tobacco cessation. Administer topical and local anesthesia to ensure pain control. Present lectures and demonstrations in oral health care of all age groups.

QUALITY CONTROL: Maintain dental supplies and clean workspace by ensuring regular instrument sterilization and effective equipment operation.

Clinical Informatics Liaison/Dental Hygienist May 2012-Sept 2018

Nova Southeastern University College of Dental Medicine Fort Lauderdale, FL

PATIENT CARE: Treat oral hygiene patients advise and counsel such patients on proper oral health maintenance. Manage dental recall system and referring patient to the doctor for further treatment. Perform medication reconciliation, review and update medical history after consultation with primary dental provider. Set up operatory for planned dental procedure and cleans dental unit for timely turnover strictly following clinic standard operating procedures. Provide routine oral prophylactic care to include application of fluoride solution or varnish. Provide full mouth gross debridement, scaling and root planning procedures.

TRAINING & SUPERVISION: Works directly with pre-doctoral dental students on a daily basis as part of Nova’s dental training program within the areas of training, orientation, course selection and the delivery of quality care. Accountable for performing daily audits of student activity, verifying clinical data.

REPORTING AND DOCUMENTING: Conducts quarterly orientation sessions at each Nova campus for new dental students. Assists staff members and dental students with documenting electronic health records. Creates production reporting that explains how to improve both operations and revenue.

PROGRAM DEVELOPMENT: Developed and manages a hygiene maintenance program to ensure patient follow-up. Ensures all dental students are enrolled in a variety of courses prior to graduation. Delivers training sessions to faculty, students, and staff members to ensure compliance. Reviews daily activity reporting from students

KEY ACCOMPLISHMENT: Created a production reporting system at Nova Southeastern that increased patient follow-up, overall well-being, as well as revenues by 15%.

Registered Dental Hygienist (Part time) June 2009-April 2012

Norma Garcia, DDS Fort Lauderdale, FL

PATIENT CARE: Complete initial dental examination alongside supervising dentist.

Prepare for hygiene treatment plan and all dental hygiene treatment including gross debridement, deep scaling, curettage and root planning procedures.. Perform as a clinician and educational specialist providing therapeutic and preventive procedures on patients with a variety of conditions such as complicated medical histories, extreme apprehension, mental disorders, xerostomia and high caries risk. Present treatment plans to patient and tailored treatment based on dental needs. Nutritional counseling and tobacco cessation discussion with patients and effects on oral health. Implementation of adjunctive aides ie electric toothbrush, waterpik, floss pickers, etc. Remove sutures. Make impressions for fluoride trays. Clean prosthesis both fixed and removable.

ADMINSTRATIVE DUTIES: Contact patients to confirm or schedule appointments. Manage hygiene and dentist schedule to be sure schedule is full and practice is productive.

QUALITY CONTROL: Disinfection of workstation and stocking of needed treatment material.

KEY ACCOMPLISHMENT: Implemented and coordinated monthly office meetings.

Customer Service Manager

Lowe’s Home Center Fort Lauderdale, FL

March 2008 - May 2009

CUSTOMER SERVICE: Addressed and resolved concerns from customers before escalating to Senior Management staff. Attempting to enhance customer’s shopping experience and having them return for future purchases. Provide excellent customer service from entrance to exit.

PRODUCTION: Provided assistance to the sales staff to reach daily/weekly/monthly goals. Managed financial duties including balancing daily cash and Accounts Recievables.

TRAINING AND EMPLOYEE DEVELOPMENT: Delivered training to department cashiers on customer service standards and productivity. Assisted in the orientation process for new hires via training on policies and expectations. Earned positive scores on all secret shopper surveys.

KEY ACCOMPLISHMENT: Managed a group of 10+ personnel and improved productivity and delivery of customer service by 20%.

LANGUAGES

Elementary Proficiency in Spanish • Limited Proficient in French/Creole • Fluent in English

EDUCATION

Bachelor of Science in Health Science, Nova Southeastern University Fort Lauderdale, FL

Associate of Science in Dental Hygiene, Broward College Fort Lauderdale, FL

TRAINING & CERTIFICATIONS

Certified Dental Assistant • Licensed and Registered in Dental Hygiene • CPR Certified

Local Anesthesia Certification

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