Manager Employee Relations
Resume:
Ismaray Borrego
adch3x@r.postjobfree.com
Education
Johnson & Wales University, North Miami, Florida
Bachelor of Science, Hospitality Management 3.75
Cum Laude, August 2007- May 2011
Work Experience
EveryMundo Miami, FL August 2019-present
People & Culture Manager
• Created HR organization across all offices (Miami, Ecuador, Asia) by overseeing all HR Talent programs, performance management, training, employment law compliance, compensation, benefits administration, new hire onboarding, employee relations and retention
• Recruited, onboarded, and trained new hires according to the needs of department managers and company budget resulting in a 25% staffing increase over 3 months
• Administered payroll, company benefits, corporate events, and team building meetings and outings resulting in a 75% employee engagement survey increase
• Liaised with immigration lawyers to facilitate company sponsored immigration cases for new and current employees
• Facilitated PERM, TN Visa, and H1-B cases resulting in a 25% employment increase within 6 months
• Executed the implementation of a new organizational reporting structure across all offices resulting in a clear recruitment strategy plan
• Coached and developed managers on performance management, people movement and engagement across the board to improve managers’ capabilities
EveryMundo Miami, Florida February 2018-August 2019 Operations, Culture and Events Manager
• Developed and implemented office policies by setting up procedures and standards to guide the operation of the office in Miami, Asia and Ecuador
• Handled all purchasing, inventory, and contract negotiation with vendors ensuring all items were invoiced and paid on time
• Carried out a full office re-design, organization and expansion project enhancing the work environment and employee productivity
• Collaborated with our finance department to analyze operational expenses, revenues and cashflows
• Streamlined policies and procedures to reduce expenses and improve operational production, resulting in a reduction of $45,000 office expenses
• Liaised with HR department by onboarding new hires, recruiting, implementing employee recognition and workplace flexibility programs
• Enhanced the employee experience by organizing all company meetings, events, and community social responsibilities
SLS Brickell Hotel & Residences, Miami, Florida April 2017-January 2019 Front Office Manager
• Directed the Front Office Operations of an 124 room full service hotel consisting of a team of 2 Assistant Managers, 2 Supervisors, 1 Overnight Manager, PBX, Front Desk, Concierge and Valet attendants
• Oversaw the Spa and Fitness Center department in absence of Director of Operations, handled their payroll and supply orders
• Ensured that all employees were properly trained, knowledgeable and provided excellent guest service
• Implemented incentives and strategies to improve guest engagement scores resulting in the top score on Trip Advisor
• Performed monthly Front Office and Leadership meetings to ensure revenues/up sell goals were met
• Worked closely with Finance Department to ensure all expenses in the GL were in line with budget
• Updated payroll on a daily basis to track employee labor and reduce costs Casa Faena, Miami Beach Florida August 2015-April 2017 Front Desk Manager
• Responsible for the daily operations of the front office department including guest services
• Coordinated weekly schedules, payroll and expenses to meet budget
• Conducted regular monthly meetings addressing current initiatives, projects and long term goals
• Conducted forecast meetings with the General Manager to ensure operational and revenue goals were met
• Implemented incentives and strategies to increase guest engagement scores which resulted in a 40% trip advisor score increase
The Ritz Carlton South Beach Miami Beach, FL July 2014-August 2015 Front Office Supervisor (Manager on Duty)
• Monitored and supervised all employees to follow proper standard operating procedures resulting in a 93% audit score
• Disciplined and coached employees if necessary, using proper techniques
• Created a work environment that promoted teamwork, recognition, and respect
• Performed quality control audits and ensured hotel credit policies were enforced
• Created weekly schedules for a team of 36 resulting in proper staffing in accordance to budget
• Performed payroll administration for team of 36 people in a biweekly basis
• Resolved guest complaints professionally as manager on duty
• Worked with other departments on a weekly basis to ensure revenue goals were met in the front office Rooms Controller (Promotion) January 2012-July 2014
• Strategically coordinated with housekeeping and engineering to ensure rooms were ready resulting in an increase of room revenue and up sells by 30%
• Collaborated with group housing, sales, and events to create five-star arrival experiences for tour groups and VIPs
• Coordinated the timeliness of checkin and room upgrade availability resulting in an annual room upsell increase of $200,000
Awards and Certifications
• Five Star Employee of the Quarter, September 2013 The Ritz Carlton South Beach
• Five Star Leader of the Quarter December 2014 The Ritz Carlton South Beach
• Five Star Employee of the Year, December 2013 The Ritz Carlton South Beach
• Manager of the Quarter September 2016 Faena Miami Beach
• Nominee for Employee of the Year 2013 & 2014 The Ritz Carlton South Beach Inn Key Awards Greater Miami and the Beaches Hotel Association
• Fluent in Spanish
• Micros, Mystique, Opera, MARSHA, HotSOS, Advanced Microsoft Office, Advanced G Suite, Paycom, Greenhouse applicant tracking system, ADP
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