Fern Salorenzo

*** ******* ***. *********, ** ***67

Mobile: 631-***-****, Home: 631-***-****, Email: adch2j@r.postjobfree.com EXPERIENCE

Sandata Port Washington, NY

QA Director January 2016 – Present

• Ensures ongoing compliance to quality standards and industry regulatory requirements

• Builds and defines project scope, concept, objectives, systems development life cycle (SDLC), analysis design requirements, release management, deployment, baseline schedules, and QA policies

• Creates overall test planning and test strategies for application and inspection systems

• Determines standard measurements to compare processes against, and investigates measurements that deviate from the baseline

• Forecasts effective resources to maintain quality of product deliverables

• Audits Agile/Waterfall processes and procedures, in addition to managing manual, automation (Java), functional, interface (API), regression, end-to-end, and performance testing

• Tests and identifies KPIs for current product quality and deficiencies

• Implements and performs quality inspection systems and risk management procedures for Medicaid, Medicare, SAM, ADA, Santrax, George, ProHealth, HCPlus, and MVV Android and iOS Applications for Home Healthcare software

• Monitors and analyzes customer complaints, non-conformance issues, and compliant processing records with use of tracking systems, including TFS, Jira, and QTest

• Measures project milestones to assure production reliability, project accuracy, and execution consistency

• Records and updates documentation of management systems, internal audits, quality reports, statistical data reviews, and other relevant QA activities

• Supports change, maintenance, phase disposition, and distribution of all department reporting

• Inspects data and evaluates audit findings to detect areas for core process improvements

• Establishes proactive solutions to resolve identified constraint, dependency, risk, success factor, and QA process problems

• Carries out appropriate corrective and preventative actions in accordance with identified root cause

• Qualifies job descriptions, budgeting, and project timelines to drive deliveries, optimize efficiency, and maximize profitability

• Evaluates adequacy of QA and customer service standards to ensure fulfillment of contract requirements

• Builds and supports vendor relationships by ensuring appraised customer requirements and satisfaction are met

• Prepares and presents management and technical reports, metrics, roadmaps, customers’ charters, and status updates to communicate results of quality activities to product development executives, senior management, and stakeholders

• Organizes training interventions and provides assistance to less experienced members of the QA team on quality systems, policies, procedures, protocols, core processes, and documentation to meet quality standards Canon Melville, NY

QA/IT Compliance and Auditor (Consulting) January 2015 – January 2016

• Ensures compliance with applicable company policies, accreditation regulation, and federal and state laws

• Supports clinical IT programs by adhering to production, productivity, quality, and customer service standards

• Analyzes records, periodic HR reports, operating practices, Q-database, backup server logs, AutoSys job failures, and other forms of documentation

• Reviews and documents audit and general application controls for all IT programs, coordinating all data requirements

• Verifies accurate liabilities and assets through evaluation of code for migration, changes, testing and approval processes, resilience, and fault tolerance

• Formulates research-based auditing plan, including building and loading queries on import and export files

• Audits SOX portal security, application coding, and auto deployments, recommending opportunities to strengthen the internal and external control structure when applicable

• Reviews QA job descriptions and management certifications, ensuring appropriate user-specific application access and duty segregation

• Provides evidence to confirm multiple application dimensions comply with SOX controls, noting any relevant deviation from existing standards and communicating concerns with urgency

• Collects and maintains all audit artifacts, including inspection reports, on audit tests and findings via repository E-Room

• Identifies quality control improvements for operational issues regarding environment, change management, and deployment, and implements new cost-saving actions accordingly

Emblem Health Inc. New York, NY

QA Manager and Vendor Relations November 2003 – January 2015

• Builds and defines project scope, concept, objectives, systems development life cycle (SDLC), analysis design requirements, release management, deployment, baseline schedules, and QA policies

• Creates overall test planning and test strategies for application and inspection systems

• Determines standard measurements to compare processes against, and investigates measurements that deviate from the baseline

• Forecasts effective resources to maintain quality of product deliverables

• Audits Waterfall processes and procedures, while managing functional, interface, regression, end-to-end, and performance testing

• Tests and identifies KPIs for current product quality and deficiencies

• Implements and performs quality inspection systems and risk management procedures for Hyperion, Siebel/Esaws, Ecommerce, Code 1, Client Server, Group Standardization, PFI, APRDRG, EDI Gateway, EDI 5010, Client Letter, HCRA, Image Now, Kenexa, PDV, CPF, MLTC, People Soft, Single Sign On, and Automated Reconciliation software

• Monitors and analyzes customer complaints, non-conformance issues, and compliant processing records with use of tracking systems, including Quality Center, Compuware, SQL Navigator, and QTP

• Creates weekly, monthly, and ad-hoc reports relating to addressable spend, open PO reports, and sourcing projects

• Measures project milestones to assure production reliability, project accuracy, and execution consistency

• Supports change, maintenance, phase disposition, and distribution of all department reporting via SAS, Cognos, and Crystal Reporting

• Inspects data and evaluates audit findings to detect areas for core process improvements

• Establishes proactive solutions to resolve identified constraint, dependency, risk, success factor, and QA process problems

• Carries out appropriate corrective and preventative actions in accordance with identified root cause

• Qualifies job descriptions, budgeting, and project timelines to drive deliveries, optimize efficiency, and maximize profitability

• Evaluates adequacy of QA and customer service standards to ensure fulfillment of contract requirements

• Builds and supports vendor relationships by ensuring appraised customer requirements and satisfaction are met

• Prepares and presents management and technical reports, metrics, roadmaps, customers’ charters, and status updates to communicate results of quality activities to product development executives, senior management, and stakeholders

• Obtains SOW from vendors to hire consultants for projects within QA department

• Communicates project expectations with team

Estee Lauder, TFM Incorporation Melville, NY

Quality Assurance Manager / Consultant November 2002 – October 2003

• Manages a team of twenty-five people

• Sets guidelines for the department

• Plans and evaluates operations and procedures for functional and performance testers

• Develops and implements policies, standards, and procedures for technical financial systems

• Advocates for compliance and training of testing procedures

• Directs all projects to be SOX compliant

Computer Associates Islandia, NY

Client Support and Quality Assurance Manager October 1988 – October 2002

• Manager responsibilities including twenty-six reports in the northeast and five in the southeast for Client Support and QA functions

• Helps clients with systems and program conversions and upgrades

• Prioritizes tasks and motivates the team to complete these by set deadlines

• Reviews program coding and testing software to report necessary and recommended changes

• Performs quality audits on financial software

• Ensures the financial software runs to a normal completion on AS400, MVS, VSE, UNIX, NT and PC platforms

• Creates strong consultative relationships, enabling knowledge transfer and client training to business success through use of the financial software

Estee Lauder Melville, NY

Senior Lead for A/P Department and Programmer November 1978 – October 1988

• Programs in COBOL and debugs problems for the IT Department

• Debuses and maintains successful nightly batch jobs to ensure deadlines are met

• Enhances procedures and standards of the accounts payable department

• Reviews client’s invoices and entering them into the software balance sheets and maintaining customer’s balances

• Controls seven hundred accounts and makes sure all accounts are updated properly and efficiently

• Trains the team and corrects procedures and technical skills

• Debugs JCL issues and restarted nightly batch jobs SKILLS

Language: COBOL, FORTRAN, Pascal, SQL, Visual Basic Operating Systems: DOS, VSE, MVS, UNIX, NT, AS400, PC Networks: UNIX, NT 2000

Databases: Oracle, SQL Server, DB2

Systems: MS Office, Word, Excel, Powerpoint, Access, Mail, Lotus Notes, Server Apache, Web Logic, SAS, Cognos, Import and Crystal

EDUCATION

New York Institute of Technology Old Westbury, NY

Bachelor of Science, Major: Computer Science & Programming, Accounting May 1981 Farmingdale State College Farmingdale, NY

Associate of Science, Major: Finance, Accounting May 1979

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