Catering & Convention Services Manager

Leighanna Ritter, CMP

* *** ***** **., **********, NJ, 08203, 609-***-**** ***************@*****.*** EDUCATION

Bachelors of Science in Hospitality and Tourism Management Stockton University Minor in Political Science GPA: 3.66

RELATED EXPERIENCE

Catering & Convention Services Manager October 2018-Present Day At Harrah’s Waterfront Conference Center

● Responds in a timely manner to all booked convention groups to obtain details ranging from 15-800 attendees

● Develop clients programs by efficiently delegating space and providing specific information regarding room set ups

● Accurately prepare convention service, resume and follow through with all aspects of convention group requirements

● Overall knowledge of room capabilities as they relate to capacities for convention facility

● Organizes and conducts pre-function meetings between clients, vendors and hotel department for any group 50 rooms or more

● Attends daily catering meeting with Chefs, Banquet Beverage, and Banquet Stewarding to discuss in detail the forthcoming events

● Act as a liaison with exposition companies during set up and tear down of large exhibit

● Proficient in Delphi event software and Meeting Matrix, Convention Services Coordinator August 2017-October 2018 At Harrah’s Waterfront Conference Center

● Ensures bookings, confirmations, contracts, deposits, and banquet event orders are in order for 200-2,000 people

● Has the ability to proficiently use Delphi event software, Meeting Matrix, and Microsoft Office

● Connects with various departments to correctly block and change bookings in function space

● Communicates professionally with clients during planning meetings and while onsite

● Coordinates in house events and special events for the property Member of International Model United Nations Team January 2018 In San Cristobal, Galapagos Islands, Ecuador

● Simulated the United Nations as a representative from China on the United Nations Educational, Scientific, and Cultural Organization

● Prepared with seven fellow students on creating speeches, position paper, and negotiating

● Worked together with students during the conference on negotiating and writing resolutions

● Received Outstanding Delegate and Outstanding Position Paper Student Intern in Convention Services January 2017- August 2017

at Harrah’s Waterfront Conference Center

● Assists Catering/Convention Services Managers with all job/function related tasks

● Creates Banquet Event Orders and room diagrams for conventions varying from 200-2,500 people

● Communicates professionally with clients during site and planning meetings

● Assists banquets departments with signage and ringing checks Scheduler in Event Services at Stockton University December 2015- May 2018

● Has ability to use 25 Live scheduling system

● Develops room layout diagrams through Meeting Matrix

● Initiates work order requests through School Dude

● Assists with event planning meetings and workshops for clubs/organizations

● Co-facilitating in a shadowing program for fellow HTMS majors LEADERSHIP POSITIONS & ACHIEVEMENTS

Chairperson on Student Senate (Student Affairs) May 2017-May 2018 Student Senator on Student Senate (Academic Affairs) April 2016- May 2017 Board Member of Stockton Affiliated Services Inc. July 2016-May 2018 Student Representative on Space Management Committee October 2016-May 2018 Member of Eta Sigma Delta National Honors Society April 2016-May 2018 Member of Model United Nations NYC Conference Travel Team March 2017 and 2018 Treasurer of Stockton Event Planners Club October 2014- December 2015 Vice President of Hospitality Society April 2016- May 2017

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