Senior Director of Field Operations, Regional Mgr., District Mgr.

Michael D. Wall

**** *. ***** **., ******** Park, KS 66223

M: 913-***-****

adcgy8@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/michaelwall319

Values driven leader with exceptional success at a local, regional and national level developing teams in inside and outside sales and merchandising through a combination of strong people and process development, as well as thorough analytics measurement and performance management.

Proven specialist in: building dynamic teams, training content development, exceptional communication skills, operational excellence consultation, strong background in P&L forecasting and budgeting, Six Sigma Green Belt and Executive Management (EMC) certified and a proven track record in strategic organizational planning.

Professional Performance

H&R BLOCK

OPERATIONAL EXCELLENCE CONSULTANT DISTRICT GENERAL MANAGER (July 2016 – present)

Operational Excellence Consultant – Duties include: Analyze reports and metrics to identify opportunities where districts are not meeting fundamental operational goals or pacing towards success. Validate findings by collaborating with District General Manager (DGM). Review results and develop a plan to achieve operational effectiveness. This could include additional training on resources, tools, analysis of reporting, etc. Consult with DGM and Office Managers on key metrics and improved performance to build foundational best practices. Partner with Regional Directors on overall region results and areas where additional consultation has occurred to influence improved and sustainable performance. Monitor district results/metrics for opportunities to perform additional analysis and/or consultation. Confer with key business partners on recommendations and opportunities to align support for next seasons programs. Proactively evaluate upcoming business drivers to ensure programs, metrics, tools are in place to drive success. Partner with leadership to identify potential opportunities for revenue/client growth and to execute a defined business strategy

District General Manager - Duties include: Operational leadership of 16 to 30 specialty offices focused on complex tax preparation as well as small business client support with bookkeeping and payroll services. Sales focus consists of: driving top line revenue targeting year over year growth, managing contribution margin through effective labor controls, outside marketing efforts focused on serving the small business client as well as driving profit levers such as product attachment, extension filing, client tax planning support and IRS representation.

•Completed Six Sigma Green Belt Certification and Executive Management Certification (EMC) – FY2019

•Led two districts to the top 5% in the organization in Revenue, Client Growth and EBITDA – FY2018

•Was asked to lead a 2nd district during tax season 2018 due to my team’s performance and success in FY2017

•Led a cultural turnaround taking the district from 2nd to last in the company to 4th overall for the fiscal year – FY 2017

ADVANCE AUTO PARTS

DISTRICT MANAGER (January 2014 – July 2016)

Duties include: Day to day operational support of 13 locations including management of the store teams including: the store manager, assistant general manager, commercial professional, retail professionals and sales associates. Included in the duties are: daily/monthly PNL management, staffing, training, development and performance management of leadership team, as well as inventory control and research, operational controls such as labor management, overtime and meal break compliance. Sales focus consists of: monitoring and driving revenue and gross margin to budget, year over year profit growth, as well as driving profit levers such as loyalty programs, attachment sales and accessories.

•Created a Region-wide General Manager new hire training program – FY 2014

•Region leading performance in Premium product and attachment sales as well as Revenue per transaction – FY 2014 to FY 2015

•Top 10 in the organization in Speed Perks loyalty program member usage – Spring FY 2015

•Oversaw training for entire Region and piloted a brand new LMS “MyAcademy” for entire company – FY 2015

•Led Region in Speed Perks loyalty program and TechNet Commercial loyalty program – FY 2015

ACTIONLINK

SENIOR DIRECTOR OF FIELD OPERATIONS DIRECTOR OF SALES (June 2011 – January 2014)

Duties include: overseeing the Field Director of Merchandising who manages 3 regional managers, 15 district managers and 15 market leads that oversee 1500+ merchandising specialists, as well as the Field Director of Sales that manages 3 regional managers and 26 district managers that oversee 1500+ assisted selling representatives. Merchandising focus consists of: brand advocacy, monitoring and driving all merchandising objectives and year over year profit growth. Sales focus consists of: promoting the brands, monitoring and driving all sales objectives and year over year profit growth.

•Achieved highest profit margin in ActionLink history – FY 2012

•Developed, modeled and lead a field reorganization that expanded our field leadership model from 16 to 65 field leaders – FY2012

•Played a critical role in the search, RFP selection process and launch of an entirely new LMS/HRIS for enhanced field capabilities – FY2012

•200% increases YOY in Field Sales team spend with Intel – FY 2012 to FY 2013

•Achieved 110% to goal on store participation with Intel’s Score with Core program – FY 2012

BLOCKBUSTER VIDEO

REGIONAL MARKET MANAGER DISTRICT MANAGER (July 2008 – June 2011)

Duties include: Market support for 7 District Managers throughout the Midwest. Day to day management of a team of 15-21 stores working through the Store Managers to drive profitability through strong customer interactions. Also daily/monthly PNL management, staffing, training, development and performance management of management team, as well as inventory control and research, operational controls such as labor and overtime for all stores.

•Promoted from District Manager to Regional Market Manager – August 2010

•Achieved #1 in Company in Blockbuster Total Access Loyalty Program– December 2010

•District delivered positive EBITDA trends continually – FY 2010 through FY 2011

•Achieved 2nd in Region in EBITDA profitability – FY 2009

BEST BUY

GENERAL MANAGER SALES MANAGER (October 1995 – January 2008)

Education

Purdue University Global – Davenport, IA

2019 to pending – Bachelor’s in Business Administration track

Illinois State University – Bloomington/Normal, IL

August 1998 to May 1999 - Business Management course work

Waubonsee Community College – Sugar Grove, IL

August 1995 to May 1998 - Associates in Sciences Degree

Certifications

Six Sigma Green Belt Certified (SSGBC)

Executive Management Certified (EMC)

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