Employee Relations Manager

Elizabeth Lorenzo Tel: 305-***-****

Email: adcgxz@r.postjobfree.com Miami, Florida 33165

Bilingual Spanish Human Resources Professional with experience expanding various industries. Proven experience

working with matrix and geographical organizational structures, rapidly changing environments, diverse cultures and all

levels of the organization.

Education and Affiliations

Florida International University, Bachelor of Business Administration, BBA

Member of the Society for Human Resources Management (SHRM)

Qualifications and Skills

Excellent Knowledge of Federal U.S. employment laws and practices; Ability to develop strong and trusting relationships to gain support and achieve results; Excellent client management and business acumen; Strong Project management and Analytical skills; KPIs & Metrics Driven; Immigration/Work Visas; HR Budget Management; Compliance Minded;

Compensation Strategy Knowledge; Talent Acquisition Expert & ability to source all levels of talent; Highly effective communication skills; High comfort and experience working in an international & multicultural environment

Applications/Systems: Advanced knowledge in Microsoft Suite, Adobe, Citrix, SAP, Workday, PeopleSoft, Success

Factors, Virtual Edge, ADP Total Resource, Benefits Connect

Professional Experience

Panalpina – Regional HR Manager Americas Miami, FL 2013 – Present

Ensures the delivery of the people related elements of the company strategy in the Region

Acts as a Business Partner to the Regional Management

Ensures that all relevant HR Policies, Procedures and Guidelines are implemented and followed

Drives and ensures the Employee Engagement Process

Source, identify, recruit and develop key talents to ensure that the organizational capability meets strategic business requirements

Drives and ensures high quality and full adherence to the compensation & benefits process in accordance with external labor market competitiveness as well as internal consistency

Drives and ensures the Performance Management Process and consolidation

Supports and ensures training and development plans, succession planning, talent management and staff retention for all levels of employees in the Region in close cooperation with Regional Head of HR and Regional heads of Products

Defines and ensures Key Capability (organization) and competence (individual) gaps of the top employees

Is responsible for ensuring FTE planning in line with organizational needs including expat requirements

Supports local management with performance counseling of employees, preparation of performance improvement plans and progressive discipline

Creates a high commitment work environment for the local HR team members

Provides HR Key Figures to meet internal and external requirements (staff turnover, leave of absence, etc.).

Ensures compliance with state and local law as well as the company's code of conduct

Isaco International – HR Director Miami Lakes, FL. 2008 –2013

Direct strategic vision, research, design, communication, and administration within numerous progressive talent management and organizational development initiatives. Coordinate and execute strategic and operational implementation of organizational development initiatives including performance assessment, succession planning, executive coaching, organizational change management, and executive leadership training. Provide guidance to management and supervisory staff regarding performance management process, hiring guidelines, disciplinary actions, EEO and all applicable regulatory rules, regulations, policies and procedures. Direct and manage the operations & activities in the following functional areas: Employee/labor relations, recruitment/employment, classification & pay, payroll, leave & attendance, insurance/benefits, retirement, background screening, drug-free workplace, equal opportunity/affirmative action, unemployment compensation, employee assistance program, employee awards program, performance management and personnel records management.

Equiflor - Human Resources Manager Miami, FL. 2007 – 2008

HR Business Partner with a responsibility for all aspects of HR for 300+

Benefits and Payroll: New hire benefits enrollment, FMLA & Leave benefits, workers’ comp, ADA, implemented Wellness program, semi-monthly payroll processing and review.

Compliance: Managed employee data maintenance and compliance in Workday; monthly internal HR audits; ensured company compliance with all applicable HR-related Federal and State legislation and reporting requirements (AA, EEO, OSHA, ADA, etc.).

Policy implementation and Change Management: Responded to employee questions and complaints concerning policies, benefits and procedures. Partnered with Legal to write, implement and maintain HR procedures and employee handbook. Partnered with IT for systems and processes roll-outs. Assessed and established strategy to achieve policy change, manage communication, and training; Investigations and resolution process.

Talent Management and Training: Met with hiring managers anticipate training and development needs. Talent Acquisition: Partnered with TA on sourcing, interviewing, selection of applicants; Assisted in developing sourcing strategies, vendor selections; creation of offer letters, job descriptions. Managed Internship Program.

Onboarding: Implemented and managed full 30/60/90-day Onboarding program; pre-employment process (background verification and drug test), relocation management, 60 and 90-day checkpoints; Visa process; Audit of all employee I9s ensuring 100%government compliance.

Tail Inc- Human Resources Manager Miami, FL. 2002-2007

Manage all aspects of Human Resources. Ensure strict compliance with federal and state employment regulations pertaining to wages, COBRA, workers’ compensation, unemployment compensation, disability, discrimination and more. Provide consulting expertise to management and staff on all employee relations issues and prepared summary report on the issue. Manage employee benefit programs, including health insurance, dental insurance, life insurance, vision care plan, hospital indemnity plan and retirement plan. Serve as the Plan Administrator for the 401(k) plan; worked with auditors in preparing the annual 5500 form. Reduced turnover rates by 18% within the first 14 months with morale building and employee development programs. Designed, improved and/or maintained employee handbook, job descriptions, performance appraisals, organization charts, company forms and personnel records.

Monitor Workers’ Compensation claims and coordinate work between employees and the insurance carrier as well as track reported accidents. Developed Workers’ Compensation procedures. Ensure OSHA compliance and conduct safety trainings. Monitor unemployment claims and participated in appeal processes. Assist employees with leaves of absence, FMLA and COBRA. Developed employee recognition program. Participated in the recruitment process by interviewing job applicants, administrating personality assessment, acting as liaison between management and employment agencies. Provide training for employee development and to comply with the law. Designed and conducted new employee orientation. Oversee payroll, assisted ADP PayeXpert implementation. Fully implemented ADP HReXpert for company.

Lexmark International – HR Manager – Latin America Region Coral Gables, FL. 2001-2002

Linkedin/elizabethlorenzo

Contact this candidate