DELMA NUCKLES

**** ******* ******, **

Smyrna, GA 30080

Cell: 248-***-****

Email: adcgv1@r.postjobfree.com

EDUCATION: University of Detroit/Mercy, Detroit, MI

Master’s of Science Degree, Health Care Education

University of Detroit/Mercy, Detroit, MI

Bachelor’s of Science Degree, Health Care Admin.

OBJECTIVE: To obtain a position as a Project Coordinator, Project Analyst, Data Analyst that will allow me to utilize my IT and healthcare skills and offer opportunities for career growth potential.

WORK EXPERIENCE:

Analyst

WellStar Health Systems

September 2018 - Present

Deprogram credit card reader devices that are returned due to damage and tampered with.

Test point-of-sale devices to determine if they can be redeployed to a medical facility.

Submit attestations to various departments to determine if devices were altered or tampered with.

Research and collect the Host Name and IP addresses of multiple credit card reader devices from the Legacy and Tenet hospitals as well as WellStar Medical groups.

Performs intense research to locate missing data to update the system.

Communicates with hospitals and WellStar medical groups in order to locate the missing devices, confirm the location and verify the serial numbers associated with the devices.

Maintains and updates database to ensure that the configuration, organization, application, hospital and medical group information are being accurately reported, as well as analyzes the data for errors.

Keeps track of devices utilizing MS Excel and Service Now database.

Create pivot tables and macros utilizing MS Excel to extract reports and display results.

Interacts with other team members when acquiring accuracy and collecting data that would minimize errors.

Utilize ServiceNow database to enter, manipulate and update various bank account information while maintaining confidentiality and privacy.

Ensures that credit card reader devices are in Epic Production and communicates with the IT team when missing or new information is required.

Project Coordinator/Data Analyst

AT&T

January 2017 – February 2018

Maintained database by entering new and updated customer and account information.

Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.

Documented, prepared reports, recorded and manipulated data based on business requirements.

Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintained data entry requirements by following data program techniques and procedures.

Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from systems when account information is incomplete; purging files to eliminate duplication of data.

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

Assisted and supported in the planning, coordinating, developing and implementing of approved projects in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.

Analyzed, process and/or expedited operational transactions; this included timely resolution of problems. Participated in systems testing, and provided recommendations for the ongoing improvement of updated processes.

Provided team with the status of projects; issued, communicated and recommended policy decisions to achieve project objectives.

Utilized and maintained reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.

Assisted personnel (both internal and external) by answering questions, supplying information and training. Developed and maintained an effective working relationship with customers.

Project Analyst

Blue Cross Blue Shield

December 2003 – September 2016

Performed styling and mark-up of contractual documents for publishing in Doc Editor, Epic Editor and Arbortex

Designed, developed and maintained database solutions using MS Access, and other business user tools and benefit information reports

Developed Metric tracking log for issues and enhancements and reported operational and quality metrics

Conducted Cross-functional analysis of Metric Reporting

Logged and monitored business cases

Troubleshot system problems utilizing Access

Maintained databases by troubleshooting and assisting users

Provided application support for Access databases

Assisted in creating test plans, test cases, test procedures, and test scripts

Assisted in creating UAT test cases and participated in systems testing, and provided recommendation for the ongoing improvement of updated processes

Re-designed and re-developed Medical database

Developed Access reports and generated reports using Cognos tools

Evaluated unit work-flows to identify ways to work more efficiently

Tracked and resolved application maintenance issues and enhancements

Medical Coded by assigning numeric codes to define diagnostics, treatments and procedures

Proficiency in Microsoft Office Suite, MS Project, Excel and Visio

Audit Support Technician

Blue Cross Blue Shield of MI

July 2002 - December 2003

Keyed ISP/Focus decisions (initial, additional/missing information, and final) into Access Review form and URAPPS databases after review by medical consultants

Maintained and updated Main Access log and tables

Assumed responsibility for reviewing, updating and maintaining Excel reports.

Assumed responsibility as unit representative to review articles as needed for provider communication monthly meetings.

Assisted the Audit Support unit and scheduled MLC's and on-site audits for medical consultants.

Addressed questions or concerns regarding status of audits, MLC's, and on-sites.

Evaluated unit work-flows to identify ways to work more efficiently

Revised unit reports

Performed styling and mark-up of contractual documents for publishing in Doc Editor, Epic Editor and Arbortext

Designed, develop Designed, developed and maintained database solutions using MS Access, and other business user tools

Developed and maintained benefit information reports

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