Jaclyn L. Fallara

*** **** ******, ***********, **. 29485

Mobile: 814-***-**** Email: adcgqk@r.postjobfree.com

Summary

Highly qualified and dedicated leader with over 15 years of extensive, detail-oriented experience in providing operational excellence, business and team development, customer satisfaction and revenue growth in a fast-paced setting. Directed customer service and safety programs with a focus on reducing risk by standardizing processes and procedures across a multi-state territory. Recruited by previous employer for expertise in program development, successful sales planning, process improvement, issue resolution and relationship building. Developed and directed strategic security programs that raised security awareness, provided a layered approach to protection of assets, and minimized exposure. Proven ability to make sound decisions under pressure and in complex situations, while meeting deadlines to the satisfaction of my employer.

Objective

To secure a challenging career in which I can utilize my full potential, expertise, and knowledge in Operations and Business Management with opportunity for growth and advancement, while proving to be a valuable asset to the company by making positive contributions.

Highlights

Leadership, Team Development & Motivation

Customer Satisfaction

Skilled in Conflict Resolution

Compliance Standards & Safety Protocols

Emergency & Crisis Response Management

Business Development/Revenue Growth/Sales & Marketing

Multi-Territory Management

Operational Design

Audit Processes/Assessments

RFP & Contract Negotiation

Subject Matter Expert: Threat Detection and Prevention

Resourceful Problem Solver

Experience

District Manager (Charleston County) 3/2019 – Present

Securitas Security USA North Charleston, SC.

Creative, solution-driven professional responsible for providing quality leadership, delivering successful services and effectively managing the operations to Charleston and Coastal Carolina area

Successfully lead a region of 232 employees across 52 client sites with responsibility for all budget, operations, business development, and administration activities.

Coached, trained and regularly assessed employee performance; set individual and team goals and made corrections to performance when necessary. Developed corrective action and development plans

Successfully created and drove operational programs that directly impact the financial stability of large scale operations. Created and monitored on-going safety and security compliance with company-wide monthly/quarterly audit programs

Proven ability to identify and initiate the implementation of innovative approaches to business development, resulting in increased corporate synergy and strategic integration.

Initiated the acquisition and integration of new business. Generated quality sales opportunities through proactive, strategic prospecting, while continuing to grow current business by developing and promoting client retention initiatives that focus on long-term plans to increase opportunities and revenue

Responsible for the development and administration of policies/procedures, incident/emergency management plans, site assessments, related training plans, and site-based programs. Developed effective practices to enhance organizational excellence; created KPIs to evaluate organizational readiness and effectiveness

Completed monthly invoices for payroll and generated monthly statistical reporting of services delivered. Developed and monitored budgets, payroll and expenses for the district; analyzed financials to reduce annual operating expenses and increase net operating

Coordinated and directed new client transitions efficiently and effectively to achieve service and profitability objectives. Continuously improved client relationships, by ensuring quality assurance and contract compliance.

Director of Operations and Business Development 3/2017 – 1/2018

Executive Security Associates New Britain, CT.

Dedicated and driven leader responsible for the direct oversight of all operations within the Northeast region, which included 348 employees, 16,000 weekly budgeted hours, and over 67 client sites

Successfully provided clients with 24/7, 365 days of custom services, while ensuring open lines of communication and rapid response to all their security needs

Developed and directed customized, region-wide training programs as well as team building and leadership workshops, new-hire onboarding, annual re-certifications, new SOP updates, and client-specific training

Ensured acquisition and development of competitive talent and promoted opportunities for attracting and retaining high performing talent; ensured adequate staff to meet operational requirements

Created team goals and the successful rollout of initiatives and programs

Successfully generated profitable business by identifying customer markets, monitoring industry trends, conducting competitor analyses and crafting strategic business plans

Developed marketing strategies, performed competitor analysis within the region, and utilized data to provide potential solutions to increase customer satisfaction and improve operating efficiencies, reduce expense, and maximize revenue

Conducted employee appraisals and reviews; developed and managed PIP’s and progressive discipline for consistency and propriety, quality assurance, and contract compliance

Strategically developed & implemented site-specific policies, procedures/post orders based on the needs of client/site

Security Operations Manager (CT/MA. Field Office) 11/2014 – 3/2017

G4S Secure Solutions (USA) Hartford, CT

Responsible for providing the management, direction, and coordination of all safety and security operations a multi-state territory, including the development and direction of policy/procedures, executive and personnel security operations, and strategic planning based on client needs

Responsible for the direct oversight and management of 329 contract Security Officers, 23 salaried managers, 12,000 weekly budget hours, hiring, training, employee appraisals/evaluations, coaching process, progressive discipline & PIP’s, suspensions/terminations scheduling, all while maintaining operational excellence

Created, implemented, and directed customized training programs as well as team building and leadership workshop

Proven ability to consistently meet and exceed set goals by empowering and motivating associates

Developed and implemented site-specific Post Orders (PO’s) for all facilities based on the needs of each client’s business. Revised PO’s as facility security needs changed

Observed security conditions and conducted ongoing analysis of data received from both external/internal sources and advised clientele on appropriate risk mitigation strategies

Developed and implemented security protocols, policies/procedures, and conducted ongoing audits to ensure compliance, including state-of-the-art systems, such as alarms, CCTV and access control systems

Developed security awareness, training and compliance programs, and site-specific procedures based on the needs of each client/facility

LP Manager/ Sr. LP Investigator/ Regional LP Manager 2/2011-11/2014

LOWES, Inc./ JCP Logistics Derby/ Manchester, CT

Implemented, managed and directed loss prevention, safety, and security programs to minimize shrinkage and other loss potential within the DC as well as in 82 facilities across the East coast region

Ensured the safety and security of all employees, company assets, corporate facilities, and the public in accordance with approved policies and procedures

Developed and directed the facilities emergency procedures, crisis response and security protocols to support compliance; aggressively drove safety and security programs by implementing corrective action plans to minimize exposure and liability

Developed and effectively communicated company policies/procedures to ensure that goals, expectations, and processes were effective, consistent, and standardized

Conducted and resolved complex internal/external investigations regarding dishonest associate activity, theft/fraud, and Organized Retail Crime (ORC)

Developed critical strategies and tactical initiatives to investigate and resolve Theft/Fraud cases. Conducted interviews utilizing the “Wicklander-Zulawaski Interrogation & Interviewing” technique. Managed case evidence, confidential information and source control to ensure case resolution

Managed site investigators and the facilities' contract security personnel to ensure a safe and secure facility; hired, trained and mentored all new hires in accordance with company based training programs

Monitored departments budget to ensure activities are consistent with company standards and expense costs are within budget

Marshal II (Law Enforcement) 5/17/2004 – 1/30/2011

State of CT. Hartford, CT.

Upheld the law and maintained order, while providing and maintaining a safe and secure environment in an impartial, courteous, and professional manner.

Performed the required duties and responsibilities of a Law Enforcement Officer/Correctional Officer

Responsible for the transportation and detainment of prisoners as well as the operation of a correctional facility, while keeping the facility safe and secure

Conducted search and seizures, pat-down searches, arrests, and interrogations in accordance with State/Federal regulations

Assisted the District Attorney’s office in investigating, tracking down, and apprehending fugitives of the law as well as locating subjects related to court cases

Implemented and executed the “Field Training” program. Maintained an FTO position to supervise probationary cadets and ensure proper on the job training

Education

University of New Haven, West Haven, CT.:

Graduate– Bachelor’s Degree: Criminal Justice Studies

Minor- Psychology

Tunxis College, Farmington, CT.:

Graduate– Associates Degree: Criminal Justice Studies,

Graduate– (2) Certificate Degree’s (Bachelor’s Degree Equivalent): A.) Criminal Investigations, B.) Corrections; Minor- Psychology

State of CT/U.S. Marshals Academy:

Graduate– Law Enforcement Academy (CALEA Accredited)

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