JENNIFER OH, CMP

*** ********** **** · Alpharetta, GA 30005 · 678-***-**** · adcgpf@r.postjobfree.com

PROFESSIONAL EXPERIENCE

The Westin Peachtree Plaza – Atlanta, Georgia Jul. 2003 to present

Director of Catering & Event Management Jun. 2008 - present

Lead a team of 13 associates to include Meeting and Event Managers, Catering Sales Managers, Executive Meeting Specialists and Administrative Support Staff

Passionate in Talent Development of the team for professional growth

Maximize revenue and exceed budget of 10 million dollars in Banquets and Catering

Focus on topline revenue and profitability to maximize revenue in booking groups

Expert in weekly/monthly Forecast and forecast accuracy

Expert in Banquet & Catering Budget Process

Responsible for executing and tracking strategic plans for Banquets and Catering

Champion ESS to increase Meeting Planner Satisfaction Score

Plan and execute various VIP Meetings

Excellent in creativeness to deliver memorable events

Proficiency in menu engineering in working closely with the Executive Chef

Implement various Standard Operating Procedures/Processes for consistency and effective work flow

Passionate in creating customer loyalty and building relationships

Associate Director of Catering & Event Management Nov. 2007-Jun. 2008

Managed Small Groups Convention Services Managers and Executive Meeting Specialists

Assisted DOCCS with daily duties of operations

Assisted DOCCS with budgeting process and forecast process

Managed Administrative Assistants and Executive Meeting Specialists weekly schedule

Convention Services Manager Jul. 2003-Nov. 2007

Ensured and oversee the successful planning, organization and coordination of all convention related activities and banquet functions while maximizing revenues.

Provided operations departments with accurate information in timely manner to ensure flawless execution

Solicited and planned meetings, conference, corporate and social events

Responsible for forecasting Food & Beverage and Rental Revenue for assigned groups

Responsible for producing additional revenue by up-selling to existing bookings and soliciting affiliate business with city-wide groups

Ensured overall success of group programs from the contract phase through payment of the final invoice

Managed all pre-planning processes with internal and external customers to ensure quality programs

Managed and led (4) Executive Meeting Specialists

Sheraton New Orleans -New Orleans, Louisiana 2002 – 2003

Convention Services Manager Apr. 2002-Jul. 2003

Solicited and plan meetings, conferences, corporate events for the hotel with 1,124 guest rooms and over 110,000 sq. ft. of meeting space

Starwood Hotels Six Sigma Task Force-VIP Standard Operating Procedure and Service Recovery for Meeting Standards

Managed groups ranging from 300-3000 attendees

Ensured overall success of group programs from the contract phase through payment of the final invoice

Managed all pre-planning processes with internal and external customers to ensure quality programs

Responsible for forecasting Room Blocks, Food & Beverage and Rental revenue for assigned groups

Hilton Seattle Airport & Conference Center-Seattle, Washington 2000-2002

Meetings & Conventions Manager Oct. 2000-Apr. 2002

Hotel opening experience

Monitored room blocks pertaining to conference and discuss group pick-up

Work on various reservation systems to supply clients with accurate reservation information

Work with in-house groups in every aspect of the events to ensure the successful conventions

Hilton Atlanta-Atlanta, Georgia 1999-2000

Meetings & Conventions Manager May. 1999-Sept. 2000

Managed groups ranging from 200-1500 attendees

Attended Revenue Maximization Meetings to discuss group pick-up

Solicited and plan meetings, conferences, corporate events for the hotel with 1,240 guest rooms and over 110,000 sq. ft. of meeting space

Managed all pre-planning processes with internal and external customers to ensure quality programs

SKILLS

Expert in Microsoft Office, Delphi, Meeting Matrix and Internet Applications, ISAC, guestVoice (ESS), Atlas, ABACUS, Menu performance Report

Fluent in Korean

Expert in Socially Conscious Meetings

Cvent, Meeting Broker and StarCite

PROFESSIONAL ACCOMPLISHMENTS

Certified Meeting Professional (CMP), July 2007

Regional Champion for South Region, assisted VP of Catering & Event Management

Nominated for the Catering & Event Management Team of the year – 2012 and 2015

Committee Member for CMP Study Group through GAMPI

Green Council Member on the property level

EDUCATION

Bachelor of Science Degree, Hospitality Administration, December 1998

Georgia State University, Atlanta Georgia

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