Nidhi Juneja

A driven, disciplined, and influential leader with the vision and talent for developing and executing winning strategies with skills to inspire teams to embrace change and achieve aggressive goals. Strong business and technical background with over 23 years of experience in IT application services/operations, infrastructure technology management, portfolio/program management, strategic sourcing, digital transformation, structured transactions, and business process outsourcing.

Possess broad sector experience that includes automotive, general/industrial, retail, utility, tech, services, and defense, with strong functional experience in government relations, union relations, and regulatory compliance. Work Experience

CompuCom Inc., San Diego, California, 2019-2020

End User Services Transformation Director, General Atomics (Client Account)

Provide thought leadership, partnership, services and solutions to General Atomics IT organization to innovate, transform, improve, and achieve their business goals relating to end user services.

Responsible for devising digital transformational strategies and innovative end- user centric solutions that enable work area experience efficiencies and improve end user productivity and performance.

Collaborate cross-functionally with enterprise leaders to develop innovation roadmap and lead/drive the transformation program comprised of projects that modernize support, accelerate/automate delivery and self-service, and are simultaneously secure and flexible.

Sempra Energy Corporation, San Diego, California, 2006-2019 Senior Manager/Associate Director, Work Area Experience & End-User Operations, (2016- 2019)

Responsible for the selection, engineering, deployment, and operational support of all enterprise end-user devices (laptops, desktops, mobile field devices, and company provided cellular devices) and workplace support peripherals (printers, audio/video & telepresence).

Directed and supervised a team of Managers, Desktop Engineers, OEM partners, and outsourced services providers at providing engineering services including imaging end-points, patching software, packaging/deploying applications to end user devices, and post-deployment operational support including help desk/call center and desk-side support services for enterprise end-users (including Executives/Board).

Oversight over cloud technology implementation projects including Microsoft Office 365 technology enablement and client adoption (Skype, One Drive for Business, SharePoint Online, Exchange Online, etc.).

Led the execution and management of enterprise services contracts (including SLAs) for OEMs and outsourced vendor partners.

Led a cross-functional team of IT services staff and end users to identify opportunity areas to improve client experience and developed a roadmap to implement improvements.

Collaborated with Information Security to mitigate end user devices related vulnerability risks and with Data Center teams to enable storage efficiencies, and server-side integrations.

PERSONAL INFO

3228 Via Alicante, La

Jolla, CA 92037

858-***-****

adcgl6@r.postjobfree.com

https://www.linkedin.com

/in/nidhi-juneja-9044971/

TOP SKILLS

Leadership

Strategic Planning

Program Management

Vendor Management

Contract Management

Strategic Sourcing

Communication

Conflict Resolution

Time Management

Decision Making

Team Building

Adaptability

Infrastructure Technology Manager, Field Network Operations (2015-2016)

Led a team of Union represented employees to provide 24x7 field network operational support for critical company infrastructure assets ensuring prompt allocation/resolution of all network issues to increase productivity and reduce downtime. Responsibilities included motivating represented employees to deliver superior results, addressing performance management issues and grievances, and strong collaboration with business clients to deliver field network services. Program Manager, Infrastructure Engineering/Operations (2012-2015)

Led the charter of the Infrastructure Engineering and Operations Program Management Office in the successful implementation of technology projects totaling ~$20M while leading teams of 50+ employees to deliver hardware/infrastructure to support all aspects of the Utility value chain Program Manager, Smart Meter Applications (2008-2012)

Led a team of 40+ dedicated and matrixed resources to develop and implement changes to Utility Legacy applications (CRM, Metering, Billing, Finance, etc.) to enable integration with the new Smart Meter applications/program.

Defined the long-term staff sourcing strategy with 3rd party vendors to realize cost reduction & consistent product quality levels. Partnered w/ cross functional teams including internal IT management, legal & purchasing organizations to negotiate & implement multi-year multi-million-dollar vendor partnership contract to provide a flexible staffing alternative that enables agility at reduced costs while allowing key staff with institutional knowledge to work on critical California Public Utilities Commission mandated programs. Software Development Manager, Metering and Measurement (2006-2008)

Line management responsibility over the Metering and Measurement IT systems/applications development department. Delivered on IT's committed SLAs and operating performance measures by effectively managing the monthly and annual targets. Led cross-functional teams in the inception and development of the Smart Meter implementation Strategy. Sony Electronics Limited, San Diego, California, 2005-2006 Business Solutions Manager, Supply Chain/Logistics

Designed a streamlined workflow for the logistics functional area integrating all aspects of the logistics value chain i.e. order management, warehouse management, transportation, and freight audit/accrual. Disciplined execution of process changes enabled significant operational efficiency and financial gains.

Led the replacement of all RF hand-held devices for all of Sony’s North American Logistics Centers from RFP/contracts development to disciplined execution. DaimlerChrysler Corporation, Detroit, Michigan, 1998-2005 Strategic Planning Manager, 2004-2005

Led special projects to enable reduction in automotive components’ tooling/die costs by capturing local/global benchmarks. Managed scope, budget, timeline, cross-functional coordination/communication for this key corporate initiative

Spearheaded cost reduction and component innovation initiatives proposed by the Design and Engineering organizations. Estimated potential economic impact, likely consumer reaction, and feasibility/timing of execution. Made recommendations to Leadership on viable initiatives to pursue. COMPETENCIES

Business transformations,

breakthrough strategies,

disciplined execution

Results oriented and

committed to overcoming

challenges while

maintaining focus on

short and long-term

strategic goals

Sound problem-solving

skills including

technology/management,

strategic sourcing, &

business process redesign

Building teams;

attracting, developing,

retaining top talent

Collaborative

interpersonal style and

easily form relationships

with all levels of

enterprise

Proven communicator

accustomed to executive

and external briefings

Broad sector experience

includes manufacturing,

retail, hi-tech, services,

and utility

Geographic experience

includes North America,

Europe, & Asia

Experience working in

Legislative, Regulatory,

and Union environments

Intelligent and inquisitive

with strong desire to

continue learning and

pursue personal growth

HOBBIES & INTERESTS

Hiking, Biking, Skiing,

Tennis, Cooking,

Gardening, Entertaining,

Travel, Stand-up Comedy,

Theater/Performing Arts

INTERESTING FACTS

Climbed/Hiked the tallest

US Mountain – Mount.

Whitney

Penta-lingual: Fluent in

English, Spanish, French,

Hindi, and Urdu

Have traveled and

explored countries across

5 continents

Senior Global Project Leader, 2001-2004

Worked on special research assignments/projects for Executive Leadership to identify global engineering opportunities and potential areas for cross-business unit integration (aimed at further leveraging economies of scale and scope).

Led Value Chain efficiency analyses – including an evaluation of the impact of using one unified EDM, one PDM, and a common part numbering system for all business units.

Managed a global, cross-functional, cross-business unit team of 50+ employees from Chrysler, Daimler, and Mitsubishi Motors to develop and implement an effective strategy for managing global sourcing information by developing a global component catalog. Enabled leveraging of scale and synergies in component management and component sourcing across business units and reduction in variable costs and component complexity. IT Systems Team Leader, 1998-2001

Managed a team of employees and fixed price bid subcontractors to develop post-merger integration projects for the Powertrain groups from Chrysler and Daimler. Managed project - resolved design change and resource allocation issues, negotiated cost changes, managed budget and schedule resulting in on-time and under-budget project delivery.

Other Prior Consulting Experience 1997-1998

TRW Vehicle Restraint Systems, Oakland Township, MI

Oracle Corporation, Troy, MI

US Steel Corporation, Pittsburgh, PA

Education

UNIVERSITY OF MICHIGAN - Ross School of Business, Ann Arbor MI MBA, 2004 Emphases Corporate Strategy/Marketing/International Business Graduated with High Distinction.

OAKLAND UNIVERSITY, Rochester MI

Bachelor of Science, 1996 Emphases Computer Science/Chemistry Graduated with High Distinction.

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