Benjamin Cox

*** ***** ** ******, ** ***** USA

T: 607-***-**** E: adcgkz@r.postjobfree.com

Experience

Vivint.Smarthome – Manager IT Operations April 2011 - Present

• Manage a team of 5 system administrators and 2 AV techs supporting 11,000+ employees.

• Own Exchange on-prem and Office 365, Active directory, Okta, Jira Cloud, Mobileiron

(MDM), Apple DEP, JAMF, Microsoft Teams, Microsoft Intune, Azure AD, SCCM and others.

• Drove team to engineer new systems to fill business needs. Created VDi solution for our 4 offshore call centers. Engineered an asset management system to track over $5 Million in inventory used by 4 different departments. Created a Tech vending solution to distribute equipment to employees in order to drive costs back to departments and to save labor hours for support teams.

• Own the desktop experience across the company from the desktop image to all the software used.

• Created and Managed plan for the roll out of Windows 10 for our company keeping to a very tight 2-month schedule. Updated over 6,000 computers in order to keep the company PCI compliant.

• Operations point of contact for Security to maintain compliance with PCI and SOX audits. Implement and manage security requirements with our systems. Respond quickly to threats in our systems and mitigate resulting issues.

Incident Management

• Lead incident management during my on-call rotations to manage and resolve incidents that are negatively affecting our employees and customers.

• Enable engineering teams to solve issues and outages faster by escalating to them quickly and by pushing toward a resolution to the incidents.

• Send company wide communications to report status updates on incidents in order to keep our business partners informed and to minimize the perceived impact of incidents.

• Help to drive teams to reach a root cause analysis to prevent future outages.

• Managed over 15 major incidents in 3 months. Contributed to 99.9% uptime. On one incident our inside sales group was not able to take calls and it was costing us thousands of dollars every minute of downtime. I quickly got our telecom teams in play and helped to drive a resolution that quickly brought our call system back up and also helped prove errors made by our third-party providers.

• Own CAB process to ensure development teams are adhering to processes which contribute to the security and availability of Vivint. Audio-Visual Management

• I saw a gap in service in the company when it came to AV. The company was overspending on AV solutions with outside vendors. I put together a business case that consolidated AV spend and was able to show the value that an AV team would bring.

• Built a service group responsible for conference room support, room maintenance, new installations, and preventative maintenance. Overall this saved the company $140,000 on installs and support a year.

• The team was instrumental in our rollout of Microsoft Teams to the company. We deprecated old products and saved $50,000 a month. We also saved an estimated

$130,000 a month on employee time and about $150,000 a year on travel costs.

• We rolled out Teams enabled video and audio-conferencing equipment to over 75 different conference rooms in several buildings in UT, Boston, Massachusetts, Las Vegas, NV, & Santa Clara, CA. We installed Logitech Rally systems and Lenovo Hub 500’s and mounted cameras.

• We provided high-end event support for over 160 events for the company which normally would cost the company about $3,000 per event. This saved $480,000 last year.

• Provide fully managed events, live switching, recording, connecting to multiple locations, and all audio equipment. We even helped to broadcast quarterly financial calls for C-Staff, employees, and investors.

Benjamin Cox

Procurement

• Managed a large budget of over $2,000,000 and worked with FP&A on new initiatives, spending plans, and future cost projections.

• Purchased about $96,000 of IT desktop and AV equipment each month.

• Managed vendors for computer equipment, Telecom, and Network budgets. Analytically compared vendors based on cost, volume, and supply in order to get the best long-term costs with our vendors.

• Evaluated new vendors in order to continue to make the best purchasing decisions.

• Laptop costs were increasing steadily with a vendor, so I used the business we had with another vendor to negotiate better long-term volume prices on laptops and desktops to drive an overall savings of over $500,000 in equipment in 2019.

• Negotiated costs for all equipment and pushed vendors to provide best prices. Desktop Support/Servicedesk Management

• Managed the Desktop Support team of 12 that supported over 12,000 employees.

• Managed SLA’s and KPI’s to manage team performance to provide world class support.

• We handled all of the procurement, imaging, physical deployment, asset management, and hardware support for all of the company’s desktop computers and laptops.

• Had employees in 3 different location in UT and provided remote support to our other locations with occasional travel across the US.

• Oversaw all of the executive level support for C-staff and other executives.

• Managed and supported all major software and OS deployments company wide. Testout Corporation – Technology Consultant Feb 2016 – May 2018 Developed and created educational content for CompTIA A+, Security+, Network +, and Windows Server Courses. Created over 100 instructional demos which required configuring of all the hardware including servers, desktops, and mobile devices. Demonstrated techniques in server management, security concepts, networking skills, and basic computer use. Created demos in Server 2016, Windows 7, Windows 8, Windows 10, Mac OS, Linux Fedora, and Linux Ubuntu. Created 90 lesson scripts and 100 test questions for courses quizzes. Supervisor Global Service Desk Feb 2009 – Apr 2011 Church of Jesus Christ of Latter-Day Saints

Provided 24/7 IT support for over 14 Million congregants and employees worldwide. Provided Network support for Meeting houses and Temples. Supported and managed Cisco routers and access points. Provided bi-lingual support in the Spanish and English languages. Created over 20 different network trainings for new team members. Trained over 50 new team members. Helped to create and manage over 1,000 different knowledgebase articles. Lockheed Martin – Support Technician - Full-Time contractor Mar 2006 – Feb 2008 Provided IT support for the delivery confirmation contract with the USPS. We remotely supported delivery confirmation systems and equipment for all post offices across the United States and territories. Provided process support for several other military and government programs. Provided facility ticket management and dispatch for 4 different facilities. Education

Thunderbird School of Global Management – Global MBA Jan 2014 – Dec 2015 Phoenix, AZ USA

Brigham Young University – BS in Economics Sep 2008 – Apr 2013 Provo, UT USA

Broome Community College – AS in International Business Sep 2006 – May 2008 Binghamton, NY USA

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