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Accounting Customer Service

San Francisco, CA
March 27, 2020

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Adrian Truong


Viz Media, San Francisco, CA August 2019 – March 2020

Procurement & Inventory / Accounts Receivables - Consultant

Initiated over 200 purchase orders for requisitions, invoice reconciliation, processing and receiving of physical inventories in Oracle on a regular basis

Managed the global supply chain of inventory from manufacturers to warehouse and third-party vendors to support projected demand sale forecast from internal teams.

Responsible for the inventory management of over 7000 Japanese manga identified by ISBNs with key functions such as pricing, reorders, tracking, and allocation of assets

Performed full cycle billing to collect outstanding revenues due from aging reports, CPG royalties, executed contracts, and physical sales through global distribution partners

Performed accounts receivable functions such as GL coding, posting, journal entries, applied cash, and reconciliations in financial statements in preparation for month end close.


Able Engineering Services, San Francisco, CA May 2018 – October 2018

Billing specialist - Consultant

Reviewed, generated and sent various types of billing invoices to assigned client accounts upon confirmation of documents and other verifications from internal departments such as payroll, A/R and GL

Maintained, revised and sent billing invoices to corresponding clients upon request from managers and administrations to adjust and recoded hours in ADP.

Maintained regional client portfolios by creating cost estimates, bonus estimates, liability reports, FP&A and annual budgets forecasts reflecting fees and rates according to union contracts and negotiated terms.

Transitioned and updated client portfolios in process of property acquisitions, change of ownership and new properties to be on boarded in aspects of billing

DeltaDental, San Francisco, CA February 2018 – May 2018

Senior Billing Analyst and Billing / Enrollment Specialist - Consultant

Maintained high volume of aging reports and performed payment reconciliations for assigned client accounts

Generated and sent billing invoices, dunning notices, and various documents according to books of business and ad hoc research projects

Managed Applied/Unapplied payments, refunds, daily payment reallocation, variance analysis, write offs, bad debts, invoice adjustments and the related tasks in order to balance accounts with various software

Established and maintained relations with relevant external and internal groups to ensure the accounting process is streamlined smoothly

InPowered, San Francisco, CA October 2017 – January 2018

Accounts Payable Accountant – Consultant

Maintained and verified all company expenses, payroll, Amex accounts and bank reconciliations

Verified and posted invoices and updated general ledger with coding in Great Plains Dynamics

Managed cash receipts, applied cash, fiscal files, fix assets, purchase orders and daily reports

Ensured all payments were completed and processed with documentations from vendors

Morrison and Foerster, San Francisco, CA August 2016 – December 2016

E-Billing Coordinator – Consultant

Set up profiles and submitted TimeKeepers in up to date client billing systems

Managed and maintained internally and external systems information (Elite, eBillinghub, and Office Suite)

Provided and implemented solutions for system improvements for the organization globally and domestically

Prepared ad hoc projects for Managing Partner, Partners Directors, Managers and Clients from various sectors

Cornerstone Research, San Francisco, CA March 2016 – June 2016

Collections Coordinator – Consultant

Managed A/R transactions processing (cash receipts, reversals, cash collection forecasting, applied cash, adjustments and research)

Maintained accounts receivable and client files with high figure transactions

Handled data entry relating to time diaries, expenses, client and matter set up data with understanding of GAAP

Completed projects and provided solutions to efficiently solve problems

Grant Plaza Hotel, San Francisco, CA July 2014 – January 2016

Financial Auditor / Receptionist

Executed hospitality management, property management and administrative duties according to policies

Generated financial reports, invoicing, memorandum and client documents

Provided customer service to guests on site, email and phone

Scheduled and planned events, travel arrangement (domestic and international), and special projects


San Francisco State University, San Francisco, CA


SAP, Google Suite, Adobe, AutoClerk, Aderant, TyMetrix360, CounselGo, Collaborati, eBillinghub, Elite, CMS, Ascent, Serengeti, Great Plains Dynamics, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Oracle, ADP,

G-Suite, FileMaker Pro, Docuware

Languages: English, Cantonese (fluent)

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