Vinod Babu Duvvuru

Email Id: adcgji@r.postjobfree.com

Contact Number: 732-***-****

PROFESSIONAL SUMMARY:

Around 14+ years of professional IT experience as PEGA Lead System Architect with demonstrated success in designing and implementation of BPM / Enterprise / Web solutions that improve business functionality including:

PRPC Upgrade experience.

Exclusive experience on 508 Security standards.

Managing, designing and successfully delivered multiple BPM PEGA projects.

Strong Production/Application Support.

Exclusive experience in PEGA–BPM technology for Enterprise workflow solutions.

Knowledge of other tools like Version 1, JIRA, HP Agile Manager, Blade Logic, Quality Center, Evolven, Nexus Professional, PEGA Log Viewer, PEGA Log Analyzer, Edit-Plus & Clear Case.

Involving different stages of software Architecture, design, development, implementation and maintenance.

Conducting Knowledge sharing sessions.

Implementing established standards, procedures and methodologies.

Extensively working in Insurance, Health Care, Banking and Financial Services domain.

Good amount of exposure to onsite and offshore model of project implementation

Primarily responsible for development, code review, Impact assessment & code delivery from Onshore, Client Interaction & DCO sessions, Status Reporting and Business Play back from Onshore, Defect & Test Blocker calls from Onshore on daily basis with Business & Test teams, preparing Technical Implementation Plan (TIP) for Production Releases.

Strong leadership skills with team leading experience.

Excellent oral and written Communication skills.

ACHIEVEMENTS:

PEGA Certified Lead System Architect (CLSA v7.1)

PEGA Certified Senior System Architect (CSSA v7.1)

PEGA Certified Senior System Architect (CSSA v6.2)

PEGA Certified System Architect (CSA V5.1) – Year 2009

Certified SAFe 4 Agilist

TECHNICAL SUMMARY:

Application Servers: Web Sphere, Tomcat

Databases: Oracle

Frameworks: PEGA-CRM, PRPC Smart Investigate, PRPC Smart Dispute

Internet Technologies: HTML, XML, XHTML and JavaScript

Languages: SQL, PL/SQL, Java, JSP, JNDI and JDBC

Operating Systems: Windows 95/98, 2000, XP, 7, 8, 10

Tools / Utilities: PEGA Rules Process Commander (PRPC) 5.1/5.4/6.1/6.2/7.2.2/8.3, JIRA, Blade Logic, Quality Center, Evolven, Nexus Professional, PEGA Log Viewer, PEGA Log Analyzer, Edit-Plus & Clear Case

EDUCATION:

Bachelor of Engineering (2006) from Anna University, India

DETAILED EXPERIENCE:

Maven Inc:

Founded In 2010, Maven Inc., Headquartered in Leesburg, VA HUBZone, Is an IT Custom programming and professional service firm with a reputation for integrity, respect and professionalism. We Focus on providing smarter programming solutions with our customized approach, which brings measurable results to both public and private sector clients. Maven Inc. Is a Small Business Administration (SBA) 8a certified, Hub Zone Certified Business with CMMI L3 and ISO 9001:2015 Quality Management Systems in place with excellent past performance in Government, Healthcare and Telecom domains.

Client – US Department of Veterans Affairs Nov’2017-Till date

Project – PEGA Customer Service

Role: Lead System Architect

Responsibilities:

To work on analysis and design phases of VA FSC Development Services Pega Project.

Gather requirements from Users and design the application based on the needs.

Design high level architecture for VA FSC Development Services Project.

Design and develop interfaces with external systems to VA FSC Development Services

Project.

Design the develop database scripts and work with DBA to create and maintain tables for VA FSC Development Services Project.

Design and implement load balancing techniques for VA FSC Development Services Application efficiency.

Performing code reviews and taking responsibility of migrating Pega applications from development to Production environments.

Develop the application in accordance to 508 complaints.

Resolve any CSOC security related issues in VA FSC Development Services project.

Environment: PRPC V8.2, PEGA Customer Service

Employer – Maven Inc

Client – WellCare Health Plans Oct’2016 – Nov’2017

Project – Health Plans

Headquartered in Tampa, FL, WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, to families, children, seniors and individuals with complex medical needs

Role: Lead Software Engineer

Responsibilities:

Project assessment, development and design walk through.

Pega Upgrade from v7.1.7 to v7.2.2

Design Reviews, Code review & educating the team.

OOTB benefits & implementation key process. Deployment steps & process management.

Postproduction steps. Frequent sessions & mentoring the team.

Leading the stream & explaining the business.

Environment: PRPC V7.2.2, Health Plans

3i Infotech Inc:

Incorporated in 1993, 3i Infotech (www.3i-infotech.com) is a public global Information Technology company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI).The Company is also focused on value added services such as business intelligence & analytics services, infrastructure management services, testing & compliance, application development & maintenance, consulting and its BPO offerings.

Client – Health Net Mar’2016 – Oct’2016

Project – Claims WorkStation

The Healthcare Claims Workstation Framework is a healthcare claims workflow and inventory management application that extends the power of your core claims processing systems. Through flexible work queue (workbasket) design, claim prioritization, processor skill set matching, and automated work delivery, Claims Workstation brings tremendous operational efficiencies in your day-to-day claims’ operations. It provides your management team with improved visibility and control over your organization’s claims management activities and streamlines the claim processors’ tasks.

Role: Senior Consultant-CRM

Responsibilities:

Project assessment, development and design walk through.

Worked in most of the areas like Process Flows, integration, UI, Data Model, Security, Portals, Reports, Access Groups etc.,

Managing Pega deployments for test environments & co-ordination on production deployment & support.

Estimation, Design, SLA, Defect administration.

Performed code Quality related works and ensure to deliver quality product.

Co-ordination with the SIT/UAT Test teams on timely resolution of the issues/defects.

Co-ordination on Pega ‘Service Requests’ with Pega support team.

Work closely with project development team and business development team during the development lifecycle.

Continuous attention to improve performance supporting technical excellence and good design.

Co-ordination of onsite offshore activities and hosting Daily status calls & providing suggestions to team members.

Regression impact analysis.

Independent team member reporting directly to Client.

Environment: PRPC V7.2, Healthcare Claims WorkStation

Cognizant Technology Solutions UK Limited:

Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 219,300 employees as of September 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Client - Barclays Bank Oct’2012 – Mar’2016

Project - Query Management System (QMS)

Is part of Barclays Global Payment Investigations platform. QMS is a web-based application and is used to manage Payment Related Investigations and streamline the handling of queries, investigations and complaints relating to Payment Exceptions.

QMS is effectively a ‘Case management’ and ‘Exceptions handling tool’ with communication capabilities like SWIFT, NOSTRO, GPP and Email.

QMS integrates with SWIFT via SMS to retrieve and send non-payment messages concerning typically Payment (but also Cheque) exception messages. QMS also acts as a non-payment message ‘post-box’ and stores and forwards non-payment related SWIFT messages.

Role: Senior Consultant-CRM

Responsibilities:

Upgrade PRPC system from v5.1 to v6.2

Project assessment, development, DB design walk through to business for sign-off

Code Delivery from Onshore with SLA’s.

Managing Pega deployments for test environments & co-ordination on production deployment.

Daily status updates to client.

Estimation, Design, SLA, Defect administration, Status reporting to Project stakeholders.

Performed Quality related works and handling audits for the Project.

Co-ordination with the SIT/UAT Test teams.

Co-ordination on Pega ‘Service Requests’ with Pega support team.

Defect triage and defect resolution.

Self-serve server restarts & EAR deployments.

Experienced in handling WebSphere and MQ issues with respect to pega.

Work closely with project development team and business development team during the development lifecycle.

Providing the deliverables frequently on a weekly basis.

Handling the Ad-hoc requests as and when provided by business.

Continuous attention to improve performance supporting technical excellence and good design.

Co-ordination of onsite offshore activities and hosting Daily status calls.

Coordinating with multiple teams for any interface related issues.

Played the role of an independent team member reporting directly to Client.

Environment: PRPC V6.2(System upgraded from v5.1 to v6.2) Smart Investigate 6.2 SP1, Oracle 11g, PL/SQL

Cognizant Technology Solutions UK Limited:

Client - Lloyds Banking Group Dec’2010 – Sep’2012

Project - Strategic Imaging and Workflow

The Lloyds Pension & Insurance (L P&I) application uses PegaRules Process Commander (PRPC) to provide a Business Process Management (BPM) workflow system for handling the Insurance operations. PRPC includes flexible, pre-packaged capabilities focused on the case and work management activities. The solution, a replacement for their existing AWD Business Process Management (BPM) system, provides flexible, reusable and scalable workflows for handling insurance tasks like Providing Insurance Quotes, Incrementing/Decrementing Policy, Transfer Policy, Change Policy, Retiral, Maturity, Surrenders, Health Claims, Death Claims, Financial Crimes, AML, Complaints, Customer Dissatisfaction, Administration, Medical Fee, and Underwriting.

Role: Consultant-CRM

Responsibilities:

Gathered Business Requirements from the customer

Handled the release management for the project.

Code Delivery from Onshore.

Estimation, Design, SLA, Defect administration, DCO schedules, SME playbacks, Status reporting to Project stakeholders.

Performed Quality related works and handling audits for the Project.

Perform Code reviews to align with the coding and design best practices with PEGA LSA.

Co-ordination with the SAT/BAT Test teams.

Defect triage and defect resolution.

Co-ordination of onsite-offshore activities.

Environment: PRPC V6.1, Oracle, PL/SQL

Cognizant Technology Solutions UK Limited:

Client - Lloyds Banking Group June’2008 – Nov’2010

Project - Payments Processing in Retail Banking, LTSB

Lloyds LTSB has embarked on a strategic initiative to provide a single platform for the Financial Sanction Unit(FSU) in order for them to identify cross-border payment transactions which may potentially breach LTSB’s financial sanctions policy and to further investigate these transactions deciding whether or not to release them into the payment channels. To achieve this objective LTSB has implemented Pega System’s PegaRules Process Commander (PRPC) BPM suite as a case management solution and integrated it with the existing SWIFT financial message communication system STElink. STElink provides financial messaging services for cross-border payment transactions (as per SWIFT standards). These messages contain information about remitter, beneficiary, transaction amount, remittance country etc. among other details. SWIFT has standard message types (SWIFT MT) for different type of transactions.

Role: Consultant-CRM

Responsibilities:

Involving in Module requirement analysis, design, development, and documentation.

Analyzing the requirements, preparation the design document. Worked on building the overall flow for the process, screens, and functionalities and also performed testing for the same.

Shouldering overall responsibilities to understand Client Processes and to work efficiently to meet targets and deliver solutions in accordance with Cognizant quality control standards and business practices and procedures.

Preparation of the following various technical and functional documents (where applicable depending on the request types) Requirement Specification document, High Level Analysis and Approach document, High Level Design Document, Detailed Design Document.

Worked on the portal design, structuring and developing for the entire Application.

The security model design and reporting for the application which are the most vital.

Taken the responsibilities to design and develop the most complex functionalities for both the modules of the application.

Taken responsibility of keeping track of all the requirement changes and maintained MOM on a regular basis.

Taken ownership in fixing high priority issues during UAT and also postproduction.

Imparting domain and technical knowledge to the new entrants and also fellow team members (also to new project members).

Environment: PRPC V5.4, Smart Investigate, Oracle

Cognizant Technology Solutions UK Limited:

Client - American Express Bank May’2007 –April’2008

Project - Enterprise Case Management – Smart Dispute

GNS builds on the R1 functionality by integrating the GNS infrastructure with ECM. The Technologies design scope is to connect to the GNS network, and the business delivery scope is restricted to Non-Proprietary only, as Proprietary would require US and International Ops alignment as well as technologies development. This proprietary release will implement an application solution that will allow the business to handle end-to-end dispute resolution for US Acquirer disputes under the GNP policy. This solution will resolve the automated communication between US Disputes and the GNS Network partner and lay the foundation for future growth in the Network volume for Disputes. The project will also be using the utilities already created for Case Management Release 1 and represent an expansion of Case Management Release 1 functionality. The scope of the project is to create an automated case creation interface and case resolution processes for domestic US Operations as the network Acquirer (domestic merchants) for Case Management Disputes from International and/or non-Amex Issuers, supporting both Global Network Policy (GNP) and domestic policies for Merchant inquiries.

Role: Programmer Analyst

Responsibilities:

Requirement, Analysis, coding, unit testing, assembly testing and UAT phases.

Preparation of design documents, unit and assembly test cases.

Provided support for SIT and UAT, responsible for resolving the defects

Direct interaction with client for providing project updates and clarification of business queries

Provided warranty support for the project since its implementation.

Imparted training to new members of the team on the Application and on the Technology.

Environment: PRPC V5.1, Smart Dispute

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