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Desktop Support Management

Paranaque, NCR, Philippines
March 27, 2020

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Lizel Dizon Abubo

P**-** *rd **th street Villamor Air Base Pasay City

Mobile no. 092*-*******

E-mail add.:

OBJECTIVES: To take up a challenging career grows with honesty, loyalty, good relationship and best performance, and translate my experience, knowledge, skills and abilities in a highly stimulating and challenging environment.

Summary: A total of 10 years of professional experience.

Job Description:

Vendor Management

i-Tech Global Business Solutions, Inc. (December 1, 2018 up to present)

Maintain a suitably skilled resources to perform vendor management for desktop and server parts replacement, incidental services, Telco and other support needed as covered by and active Maintenance Agreement. Also coordinate with Client’s vendor in terms of follow-up on deliveries necessary for the Service Provider to fulfill its obligation related to Level 3 desktop support services.

Purchasing staff/IT Admin

IT Services – Purchasing staff/AT Admin

i-Tech Global Business Solutions, Inc. (October 2, 2014– November 30, 2018)

Preparing for Job Orders / Purchase Requisition and Purchase Orders.

Coordinating with different suppliers and Deal with quality issues.

Manage IT Orders.

Communicate with the supplier for the Delivery to meet the SLA.

Provide forecast to vendor

Knowledgeable is SAP System (ERP PDR /SAP BUDGET)

Prepare necessary document for the deployment of the unit to Custodian/Client.

Inventory management

Provide support to IT Order request by answering queries and install.

Process RFP.

Vendor and Part Management Administrator

IT Services – Vendor and Parts Management

i-Tech Global Business Solutions, Inc. JGSummit (October 1, 2014– October 1, 2018)

Responsible for the IT equipment of the JG Summit (effective October 1, 2014) as Vendor and Parts Management, control and management of fixed asset requirements (IT equipment). Assure that deliveries are properly checked and subsequently covered with the corresponding receipts. Ensure that all fixed asset for clients are properly tagged prior to issuance to End-users and covered with delivery receipt for control and acknowledgement by the end-users. Prepare weekly and monthly financial report in break fix.


Analyze/check the unit if still in warranty/out of warranty based on the given details and techniques.

Negotiate with the suppliers on price of the products/parts and terms of purchases.

Manage regular purchase orders within company budget in accordance with parts management purchasing standards.

Provide feedback to the client for the status of their request.

Address and resolve client concern on quality, availability and timeliness of the delivery.

Ensure to supervise and recorded all purchases in the record data.

Maintain existing report on a weekly and monthly basis as needed and analyze report as necessary.

Prepared weekly and monthly report.


Expertise with analytical reporting using Microsoft Applications (MS Access, Word, Excel & PowerPoint)

Knowledgeable in software Applications.

Knowledgeable is SAP System.

Can operate office machines, and work with minimum supervision.

Observes official time, and ready to serve beyond the call of duty

Asset Management

Action Labs IT services corp. - Hewlett Packard Philippines (May 16, 2012– September 30, 2014)

Strategic Network Inc. - Hewlett Packard Philippines (January 2011 – May 15, 2012)

Unit 807 Peninsula court 8735, Paseo de Roxas cor. Makati Ave. Makati City

Accountable for the Inventory of JG Summit Conglomerate (effective January 2011) as Inventory Analyst, control and manage of fixed asset Inventory. Assures that all assets are properly check and updated. Prepare Weekly and Monthly Report.


Maintain the accuracy and completeness of all asset information in the IT Asset Management database.

Manage hardware inventory data with repetitive validation to ensure quality information is provided for disposals and provide data analysis for internal or external audit requests.

Monitor and ensure all hardware subscriptions, service agreement, support and maintenance, warranty are active and current.

Track an IT asset throughout its lifecycle (Deployment, Management, Retirement, and Disposal.

Review/analyze and resolve asset discrepancies in partnership with respective business groups.

Ensure ALL IT equipment and peripherals are properly documented, assets are tagged and details are recorded in the IT Asset database.

Check all Non-Baseline workstations, using TNI Extraction Reports.

Prepared weekly and monthly inventory report to SDM.

Project handle:

Documentation Analyst

Strategic Network Inc. -Hewlett Packard Philippines (September 2009 – December 2010)

Vendor Management Coordinator (Reliever)

Strategic Network Inc. - Hewlett Packard Philippines (February 10, 2009 – August 2009)

Universal Robina Corporation

Student Trainee (ISD) Department February 9, 2007 – December 2008

Practical Training and Duties

Do clerical filing tasks and computer applications. Assist the Completion of pertinent documents of all accredited suppliers. Inputting information into Database, Photocopying and sending documentation to customers, general filing.

Seminars and Trainings Attended

ITIL Echo session November 28, 2014

Active Directory June 22, 2013

Windows 8 Enablement Training June 15, 2013

Programmable Logic Controller August 22, 2008

Process measurement fundamentals September 13, 2008


Tertiary: Rizal Technological University

Bachelor of Science in Industrial Engineering 2003-2008


Vino Mar Blanca

IT Head

i-Tech Global Business Solutions, Inc.


I hereby certify that all the information provided are true and correct according to the best of my knowledge.

Lizel D. Abubo

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