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Customer Service Manager

Las Vegas, NV
March 26, 2020

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Alec Hirsch

Alec Hirsch

**** ****** ****** ***

Las Vegas, NV 89113



AAA Auto Club Of Southern California / Membership Supervisor

October 2018-Present- Costa Mesa, Ca

Create new membership profiles for inbound leads. Worked with analytics team to measure team performance. Add or remove members from membership. Submitted schedule exceptions, approved time cards and sent to management for final approval. Assist with dispatching tow truck drivers to customers location.

Walter’s Porsche / Service Department Supervisor

December 2017-September 2018- Riverside, Ca

Staged vehicle showroom, collected time card correction sheets to employees and submitted to Dept Manager, ordered supplies for techs and porters. Kept inventory of loaner vehicles. Took insurance and guest information when renting out courtesy loaners, opened and closed shop/service area.

STG Auto Group / Sales Associate

August 2017-December 2017 Montclair, Ca

Negotiated with guests, helped guests select vehicles that fit their needs, up sold accessories and warranties, Maintained follow up with clients, Created loyal clientele, Delivery of sold units, verified employment, Curated internet and phone leads to be turned into a sale. Withheld sales license.

Infiniti Of Riverside/ Service Attendant

January 2016-August 2017

Completed vehicle check in sheets, preformed fluid top off,, worked with Advisors so they were aware of customers reason for visiting. Delivered sold and serviced units. maintained cleanliness of shop and service waiting area, point of communication between Advisors,Techniciansand detail team. Staged New Vehicles, Provided Customers with excellent customer service.

Leoness Wine Cellars/ Host

May 2013- December 2015 Temecula, Ca

Welcomed Guests, Booked Group and Individual Reservations, Handled

De escalated / Elevated Customer complaints. Assigned Tables. Assisted in setting up venues for private parties


Riverside Community College / Business Major

2015-2016 Riverside,Ca

Centennial High School / Diploma

Graduated 2013 Corona, Ca

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