ANNA HORNE

Houston, TX ***** · 336-***-****

adcgg7@r.postjobfree.com ·

To obtain a position within a growing company and add to their success by my sharing of knowledge, and using my great interpersonal skills. EXPERIENCE

OCTOBER 2015 – 2018

CUSTOMER SERVICE REPRESENTATIVE, MEDICAL SUPPLY COMPANY

● Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

● Utilized mechanized systems to initiate and complete service orders and handle customer requests

● Maintained working knowledge of all company products, services and promotions MARCH 2013 – NOVEMBER 2017

PCA/CAREGIVER, SKEEN’S HOMECARE

● Administered bedside or personal care, such as ambulation or personal hygiene assistance.

● Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

● Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

July 2016 – October 2017

PCA, ABBOTSWOOD

AT IRVING

● Assisted the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.

● Instructed/ advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

JULY 2016 – SEPTEMBER 2017

CALL CENTER REPRESENTATIVE, ASHEBORO NC.

● Received and responded to customer complaints.

● Verified customer and order information for correctness, checking it against previously obtained information as necessary.

EDUCATION

MAY, 2006

HIGH DIPLOMA, PAGE HIGH SCHOOL

JULY, 2008

PCA, GUILFORD COMMUNITY COLLEGE

SKILLS

● Active listener

● Problem solver

● Excellent customer service

● Great communication skills

● Organizational abilities

● Team player

● Capability of working in a fast-paced

environment

2