A responsible, collaborative, hardworking individual who is eager to meet new challenges. I have strong interpersonal and communication skills developed from three years of growing a successful small business while dealing with customers of all ages. I am looking to continue to contribute my organizational skills, enthusiasm and work ethic to exciting job opportunities.
Customer Relationship Management
First Aid and CPR C certified
Proven Organizational Skills
Experience in customer service
Dalhousie University, 2 years of Engineering Undergraduate study 2016 – 2018
McMaster University, Undergraduate in Mathematics and Statistics 2019 – 2020
Ontario Secondary School Diploma, Westdale Secondary School, Hamilton, ON 2012 – 2016
French Immersion Program
French Immersion Certificate, Westdale Secondary School, Hamilton, ON 2016
Picones Fine Food Store, 34 King Street West, Dundas, ON 2018-2020
Stock Clerk and Customer service
Works at Picones Fine Foods as a stock clerk while also aiding customers with carrying their groceries. Received my food safety certificate and became familiar with how they organize their inventory.
Banff Caribou Lodge and Spa, 521 Banff Ave, Banff, AB 2017 - 2018
Night Auditor, Sole customer service contact, Accounting Duties
Worked night shift at busy Banff hotel dealing with customer complaints. Learned to communicate with customers in an effective and appropriate fashion to de-escalate situations. Responsible for balancing the accounts at the end of the day and creating reports for the head office. Collaborated with other staff including, Kitchen management, Front desk representatives, Housekeeping Staff, and Hotel Managers. Communicated between night and morning shifts as well as between different sections of the hotel on a daily basis.
Proficient in Maestro computer system for hospitality service industry
Smart Serve certified
Diligent and respectful
Max Margetts’ Learn to Swim Program, Dundas, ON 2016 – 2019
Director & Swim Instructor
Created and grew a successful small business. Developed a thriving summer swimming program. Instructed more than 100 children of different abilities from beginner to intermediate levels. A reputation for excellent instruction and a fun, safe learning environment resulted in repeat clientele, referrals and business growth. Hired, trained and managed additional instructors to meet demands of business.
Hired and supervised assistants for the program.
Created a successful advertising program.
Organized weekly lesson schedules
Communicated with clients to schedule lesson times and group lessons by skill and age levels.
Managed all financial aspects of the business including collection of payments from clients, obtaining liability insurance, paying an assistant and record keeping for income tax purposes.
Communicated with clients on a daily basis to guarantee satisfaction.
Ensured efficient use of pool capacity and instructor time while maintaining the highest quality of instruction.
Used creative problem-solving skills to develop strategies to help children overcome phobias and to engage children within the lessons.
YMCA Wanakita, Haliburton, Ontario Summer 2015
Held a wide variety of jobs throughout the summer including childcare, serving and food preparation and camp maintenance and cabin cleanliness.
Exercised leadership and organizational skills; created and delivered fun activities for children.
Collaborated with other counsellors to ensure a safe environment for all campers.
Experienced with camping, canoeing and kayaking
Relation: Owner of Picones Fine Foods
Contact Picones and ask for Theresa
Picones Phone: 905-***-****
Relation: Backyard swimming customer
Address: 39 Cross Street
Dundas, ON L9H 2R5
Relation: Backyard swimming customer
Work Phone: 905-***-**** x23829