PROFILE

A responsible, collaborative, hardworking individual who is eager to meet new challenges. I have strong interpersonal and communication skills developed from three years of growing a successful small business while dealing with customers of all ages. I am looking to continue to contribute my organizational skills, enthusiasm and work ethic to exciting job opportunities.

HIGHLIGHTS

Customer Relationship Management

Effective Communicator

Bilingual English/French

First Aid and CPR C certified

Proven Organizational Skills

Experience in customer service

EDUCATION

Dalhousie University, 2 years of Engineering Undergraduate study 2016 – 2018

McMaster University, Undergraduate in Mathematics and Statistics 2019 – 2020

Ontario Secondary School Diploma, Westdale Secondary School, Hamilton, ON 2012 – 2016

French Immersion Program

French Immersion Certificate, Westdale Secondary School, Hamilton, ON 2016

WORK HISTORY

Picones Fine Food Store, 34 King Street West, Dundas, ON 2018-2020

Stock Clerk and Customer service

Works at Picones Fine Foods as a stock clerk while also aiding customers with carrying their groceries. Received my food safety certificate and became familiar with how they organize their inventory.

Banff Caribou Lodge and Spa, 521 Banff Ave, Banff, AB 2017 - 2018

Night Auditor, Sole customer service contact, Accounting Duties

Worked night shift at busy Banff hotel dealing with customer complaints. Learned to communicate with customers in an effective and appropriate fashion to de-escalate situations. Responsible for balancing the accounts at the end of the day and creating reports for the head office. Collaborated with other staff including, Kitchen management, Front desk representatives, Housekeeping Staff, and Hotel Managers. Communicated between night and morning shifts as well as between different sections of the hotel on a daily basis.

Proficient in Maestro computer system for hospitality service industry

Smart Serve certified

Diligent and respectful

Max Margetts’ Learn to Swim Program, Dundas, ON 2016 – 2019

Director & Swim Instructor

Created and grew a successful small business. Developed a thriving summer swimming program. Instructed more than 100 children of different abilities from beginner to intermediate levels. A reputation for excellent instruction and a fun, safe learning environment resulted in repeat clientele, referrals and business growth. Hired, trained and managed additional instructors to meet demands of business.

Hired and supervised assistants for the program.

Created a successful advertising program.

Organized weekly lesson schedules

Communicated with clients to schedule lesson times and group lessons by skill and age levels.

Managed all financial aspects of the business including collection of payments from clients, obtaining liability insurance, paying an assistant and record keeping for income tax purposes.

Communicated with clients on a daily basis to guarantee satisfaction.

Ensured efficient use of pool capacity and instructor time while maintaining the highest quality of instruction.

Used creative problem-solving skills to develop strategies to help children overcome phobias and to engage children within the lessons.

YMCA Wanakita, Haliburton, Ontario Summer 2015

Camp Counsellor

Held a wide variety of jobs throughout the summer including childcare, serving and food preparation and camp maintenance and cabin cleanliness.

Exercised leadership and organizational skills; created and delivered fun activities for children.

Collaborated with other counsellors to ensure a safe environment for all campers.

Experienced with camping, canoeing and kayaking

Reference Page

Theresa Picone

Relation: Owner of Picones Fine Foods

Contact Picones and ask for Theresa

Picones Phone: 905-***-****

Eileen O'Loughnane

Relation: Backyard swimming customer

Address: 39 Cross Street

Dundas, ON L9H 2R5

Email: adcgfj@r.postjobfree.com

Tel. 905-***-****

Mike Veall

Relation: Backyard swimming customer

Email: adcgfj@r.postjobfree.com

Work Phone: 905-***-**** x23829

Contact this candidate