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Medical Assistant Customer Service

Denver, CO
March 26, 2020

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Dalia Monarrez


Aurora, CO ****1


A highly dependable bilingual individual with a sound understanding of medical assistance & clerical tasks. Outstanding communication skills as well as excellent customer service acumen. Eager to obtain a position as a medical assistant to grow in knowledge & to succeed in the Medical Field. Aims to provide physicians with the support they need to dispense Top-Quality healthcare to all patients. Authorized to work in the US for any employer

Work Experience



August 2017 to June 2018

• Responsible for providing patient with high quality of care & customer service.

• Interviewed patients to obtain consent & medical history to determine eligibility.

• Maintain a safe secure work environment by following standard procedures & complying with regulation.

• Performing routine quality checks on equipment & promptly report damaged or missing equipment.

• Regularly checking & promptly reporting when supplies are low. Install, Prime, & disconnect disposable sets on the plasmapheresis machine.

• Maintain & Calibrate Equipment.

• Monitor donors during donation process & respond to donor reactions in accordance with guidelines.

• Answering basic medical questions such as donation fees, Center polices & proper nutrition.

• Worked Independently with minimal supervision ensuring daily operation procedures were completed.



April 2017 to May 2017

• Performance of Casts & Splints to patients with bone fractures & breaks.

• Cast Removal, removal of sutures & staples.

• Explain treatment procedures, medications, & special diets to patients.

• Authorize drug refills & provide prescription medication to pharmacy.

• Patient education with walking boot, crutches, arm slings, cast, & home treatment.

• Wound Dressing/ laceration Dressing & Cleansing.

• Assist physician with small procedure/ Translate for patients.

• MRI & X-Ray Imaging- Providing reports to physician.

• Communication with Insurance Company to see updates with approval for patient supplies: Knee Scooter, TENS Unit, MRIs

• Computer Tasks, Remainder Calls & Patient Scheduling. HOUSEKEEPER SUPERVISOR


August 2016 to March 2017

• Evaluating, training, motivating & coaching employees.

• Divide duties to staff & perform supervision after completed.

• Making sure that guest's bedrooms, corridors & public areas are serviced in accordance with company's standards.

• Following all company & safety security policies & procedures.

• Developed & maintain positive & productive working relationships with employees & departments.

• Identify & correct unsafe work procedures or conditions & report them to management & security staff personnel. Ensured all staff complied with excellent hotel policies & safety precautions. SUPPORT MANAGER


February 2013 to June 2016

• Interviewed job candidates & made staffing decisions.

• Assigned employees to specific duties to meet the needs of the store.

• Examined merchandise to verify that it was correctly priced & displayed.

• Review sales performance of Walmart & compare it with the sales goal for the month.

• Take proper safety precautions within the store & enforce the habit of keeping the store clean. Education



May 2017


• CALIBRATION (Less than 1 year)

• DOCUMENTING (Less than 1 year)

• EMR (Less than 1 year)

• EQUIPMENT MAINTENANCE (Less than 1 year)

• EXCEL (Less than 1 year)

• Vital Signs


• Medical Scheduling

Additional Information

Medical Skills

- Medical Charting/ Patient Intake

- Taking & Documenting Vital Signs

- Injections, Venipunctures/ Blood Draws, & Manual B/P

- Managing Phone Lines both Incoming & Outgoing

- Room preparation & Equipment Sterilization

- Small Procedure Set Up/ Set Up for Lumbar & Knee Injections

- Disinfect & Sanitize Exam Rooms/ Room Stocking

- Removal of Sutures/ Removal of Staples

- Cast Performance/ Cast Removal/ Directions for use of Crutches

- Patient Education/ Describing Prescriptions/Calling in Medication to pharmacy

- Administrating Medication Dispense/ EMR/ Authorize Med Refill per Physician.

- EKGs/Equipment Maintenance

- Throat Cultures

- Biopsy/ Wound Dressing/ Laceration Cleaning & Dressing

- Blood Glucose Checks/ Hemoglobin Check/ Calibration for Equipment

- Urinalysis/ Dipsticks/ Urine Culture/ Pregnancy Test

- Lab Corp & Quest Specimen Request & Handling

- Removal of Biohazard Waste

- Medical Records Maintenance/ Medical Terminology

- Computer: MS Word, Excel, & Outlook

- Managing Fax Reports/ MRI/ X-Ray Reports

- Proficient with Copy & Fax Machine

- Communication with Ins. Company for approval of

Patient supplies: TENS Unit, MRIs, Knee Scooters.

- OSHA & HIPAA trained

- Organizing Files

- Maintaining Confidentiality

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