H. no 191 Street no. 21
Islamabad - 44000
MS Office Professional Plus 2019
MS Project 2019
MS Visio 2019
Adobe Illustrator 2019
Solutions-driven Business Analyst with experience of leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Capable of identifying and implementing the QA processes throughout the project management process. Aiming to utilize my strong communication skills and analytical ability to achieve the goals of the company. EXPERIENCE
Nov 2016 till date working with Zarai Taraqiati Bank Ltd, as a Business Analyst/ Technical Writer in the Software Development and Maintenance Department. Responsible to document and analyse all the changes, updations, modifications in all the kinds of the technical documents covering the scenarios in the form of usecases of in-house developed softwares and outsourced software ( Oracle Based ERP). I am also responsible of performing internal QA, conduct User Acceptance Testing and Staff Training on the software applications.
Oct 2019 till date working with GIGopen LC as a Financial & Support Consultant (from home), my role is to provide complete support to all the customers in English Language through email, call, chat and any other support through social media accounts. I am also responsible for managing the Financial through all the online wallets for customer payments and receipts.
Sep 2018 till Jan 2019 worked with Onlinist-Dubai as a System Analyst Consultant for CRM & ERP Projects, my role was to prepare System Design Diagrams, Workflows, Usecases and prepare complete documentation i.e. System Manual, RFP and User Manuals for the projects.
Oct 2015 to Nov 2018 working as a PR Manager (Homebased) with Smartlation, an online translation agency, my key role is resource management, project tracking, QA and monitoring activities. Also responsible for building relationship with the all the stakeholders i.e Translators and Customers for good reputation of the company.
July 2017 till Feb 2018 worked as a Project Manager ( Homebased) with Wagner International, online consultancy agencies in the translation services wing, my key role was project planning, budgeting, resource management, project tracking, QA and monitoring activities to minimize any potential issue.
Feb 2012 till Nov 2016 worked with Zarai Taraqiati Bank Ltd Head Office, Islamabad User & System Profile Management Department as Application Administrator / head User Management Unit. My key role was to manage the User profiles and parameterization/ customization of all systems/ applications and define their roles and rights accordingly and training of staff Key Skills:
Requirements Gathering &
User Acceptance Testing (UAT)
Strong Communication &
Analytical & Innovative Thinking
SEO and Social Media operator
on the software applications and core banking.
April 2009 till Feb 2012 worked with Zarai Taraqiati Bank Ltd, Zonal Office Lahore as Banking Operations Officer. My key role was to manage the daily operational activities of Regional office including the arrangement of compliance of Audit observations.
Sep. 2007 till Dec 2008 worked with National Data Consultants as a Bankers’ Trainer. My key role was to train the Bank employees on Temenos T24, on Core and Finance Modules. Also organized and accomplished Core Banking Trainings, Soft Skills for the Management trainings. ACADEMICS
2007 Masters in Business and Information Technology [Majors in Finance] from University of the Punjab. My CGPA is 3.43, Stood as Scholarship holder in the third semester and position holder in Finance majors.
2004 Bachelors in Arts [Economics, Psychology] from University of the Punjab, was the position holder in Economics.
2002 Higher Secondary Education [ICS] from the Government Gulberg College for women, scored highest marks in Economics in college.
2006 Diploma in Spoken English from Punjab University and scored A Grade.
Awarded for “Outstanding Performance in cBAS Implementation” in Head Office, ZTBL.
Awarded for “Outstanding Performance in DiMIS Implementation” in Head Office, ZTBL.
Awarded for “Outstanding Performance in Hajj Duty” for consecutive 3 years in ZTBL, Lahore.
Awarded with the “Highest annual increment for performance” in NDC, Lahore.
Awarded as the “Most Dynamic Student” of MBIT-04 in the year 2006.
Stood as “Scholarship holder” in the third semester and position holder in Finance majors.
Worked as “Program Organizer and Host” in the University of the Punjab.
INTERESTS IN LIFE
Read books of various writers.
Cooking, Gardening and Travelling and Blogging.