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Salesforce Sales

Location:
South Pasadena, CA
Posted:
March 26, 2020

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Resume:

Sr. Salesforce Developer / Administrator and CRM Expert

Salesforce Certified ■ Solution Architecture ■ Product Development and Support

SUMMARY

Around 18 years of experience in all phases of software development life cycle including Design, Development & Testing.

Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support. Good understanding of PeopleSoft Internet Architecture (PIA), Portal technologies, Jolt, Web server, Application server and Integration tools

Extensive Technical and Functional knowledge of Salesforce, PeopleSoft CRM, PeopleSoft HRMS modules, Sales, Marketing, Order Capture, Call Center, Field support, Service.

Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL,SOSL.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services,Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Experience in data migration using Import wizard and Apex Data Loader.

Strong Implementation and Integration experience using Streaming API, Custom objects, Triggers, workflows/ Workflow rules,approvals, Visual Force Pages and Apex classes.

Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.

Hands on experience in the implementation of Salesforce, PeopleSoft Order Capture, Support, HelpDesk, Product Configurator, Enterprise Portal, Payroll and Benefits.

Comparing/Upgrading projects and migrating objects from development to test and production databases.

Experience with ETL methodology for supporting Data Extraction, transformations and loading processing, in a corporate-wide-ETL Solution using Data Stage.

Working Knowledge on different data sources as Flat Files, Oracle, SQL Server, XML and Excel.

Experience in creating Sessions, Workflows, and Worklet by using the Workflow Manager tools like Task Developer, Worklet and Workflow Designer.

A good understanding of Oracle and SQL Server with respect to Enterprise Data Warehouses.

Expertise in Data validations, Data migrations using Oracle SQL, PL/SQL Procedures, Functions and Triggers.

EDUCATION

Master of Business Administration (MBA) from Everest University – Tampa (2011 - 2013)

Bachelors Degree in Engineering (Electronics) from Pune University - 1996

CERTIFICATIONS

Salesforce.com Certified Salesforce Administrator (ADM 201)

Salesforce Certified Platform App Builder

Salesforce.com Certified Force.com Developer (DEV 401)

Oracle certified PeopleSoft CRM Automation and Configuration 8.9.

Oracle certified PeopleSoft CRM Fundamentals 8.9.

Quest certified STAT Developer.

Verizon Achievement Award / Squeeze Award for Vision Project.

PROFESSIONAL EXPERIENCE

City of Hope Medical & Research Cancer Hospital Apr 2015 - Present

Irwindale, CA

Sr. Salesforce Developer / Administrator

Responsibilities:

Developed Custom TimeSheet application for employee time tracking using Visual force page and apex class.

Developed Timesheet reminder notification using Batch Apex class.

Involved in the design & implementation of the Salesforce integration of the Faculty Directory with Oracle WCS.

Developed Incident Management System with Salesforce Case Custom component console.

Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.

Develop an Employer Strategy Lightning apps to support and manage a Patient Cancer Line.

Designed,developed and deployed Apex Classes,Controller Classes and Apex Triggers for various functional needs in the application.

Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

Support Salesforce application in managing customization of objects,workflows, fields, page layouts and validations.

Experience with Docusign and HelloSign digital signature app.

Integrated Patients followup survey apps with Clicktools to gather patient feedback in Salesforce.

Developed Ergonomics survey application using Clicktools for employees.

Implemented Shield-Platform encryption to encrypt patient's PHI data.

Developed Immigration Portal and Cancer Support Line using Lightning communities.

Developed Search functionality using SOSL,Search Object Settings and Search Controllers for Employee Intranet.

Provided post-launch application support & enhancements assistance to the Marketing team.

Deployments between salesforce environments using change set and ANT tool.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Community, Workflow and Approvals, Shield-Platform encryption, Process Builder, Reports, Custom Objects, Email Services, Apex Language, Visual Force Pages,Components and Controller, JavaScript, Eclipse IDE Plug-in, Git, GitHUB, Jira, Data Loader, WorkBench, Ant tool.

ECMC, Santa Ana, CA Nov 09 - Mar 2015

(Zenith Education Group, Corinthian Colleges Inc.)

Sr. ERP Developer / Sr. Application Developer

Project: Salesforce.com,PeopleSoft CRM 9.0 (Sales, Marketing)

Responsibilities:

Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Involved in data mapping and migration of data from legacy systems to Salesforce.com.

Configured email to case feature to stream line internal help desk administration.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Worked with various salesforce objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed,developed and deployed Apex Classes,Controller Classes and Apex Triggers for various functional needs in the application.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST).

Experience developing Custom UI using Visual force pages,Visual force Tags, Attributes and Controllers.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Proficient in using meta-data migration tools like Eclipse IDE and SalesForce Apex Data Loader.

Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created Apex Batch Job to execute nightly at specific time.

Experience in web technologies like HTML, XML, CSS, VBScript and JavaScript.

Modified delivered and custom Application Packages to suit the business needs.

Automate the lead loading process using AE program thus improving data quality and reducing operating cost.

Implemented Learning Content Management system using EQUELLA.

Involved in Agile methodology,Scrum which dramatically improved productivity and reduced errors.

Environment: Salesforce, Eclipse IDE,Apex,Visual Force Pages,Workflows,Peoplesoft CRM 9.0, Peoplecode, Peopletools 8.49 (App package with BORM, App Engine).

Hewlett-Packard, Houston,TX Feb 09 - Oct 09

Sr. Business Analyst

Responsibilities:

Used Quality Center/ Test Director defect management system to log issues and steps taken to resolve those issues.

Established goals and objectives for appropriate testing cycles and managed software test environments.

Writes detailed functional test plans to ensure system changes work properly, existing processes remain unaffected, and the needs of the users are met.

Creates scripts for training all internal users, support personnel, and external customers on ERP system changes and new procedures.

Developed user documentation as well as scripts for functional usability testing and system training.

Environment: Peoplesoft HCM 8.9, Informatica,Business Object.

Kaiser Permanente, Pasadena, CA Sept 08 – Jan 09

Sr System Analyst

Project: PeopleSoft CRM 8.9 Applications for Support

Responsibilities:

Modified the case search to meet the business needs. Designed and Implemented App Engine programs to notify when cases are open based on the business requirements.

Created back up plan and documented the procedure for upgrading or change request of projects in QA/Production.

Extensively modified BORM related App Package to accommodate the business needs.

Worked in automating case routing, tracking and workflow based on the business requirements.

Environment: DB2 UDB, Peoplesoft CRM 8.9. Peoplecode, Peopletools 8.44/8.45 (App package with BORM, App Engine), Support, Help Desk.

Idearc Media Inc. (Spun off from Verizon), Coppell, TX Nov 06 – Sep 08

Verizon Information Services, May 04 – Oct 06

Lead Techno-Functional Analyst for PeopleSoft Applications

Projects: PeopleSoft CRM 8.4 implementation.

PeopleSoft CRM upgrade from 8.4 to 8.9.

People tools upgrade from 8.42 to 8.48.

24/7 Production support of PeopleSoft Application.

Transworld Information System Inc. Sept 00 – Apr 04

Client: Aegis Communications, Irving, TX (Jan 04 – Apr 04)

Techno-Functional Analyst for Support Applications

Client: Verizon Information Services, Coppell, TX (Aug 03 – Dec 03)

Techno-Functional Analyst for Order Capture Applications

Project: Implementation of PeopleSoft CRM 8.4 Applications for Order Capture

Responsibilities:

Worked on CQES project for Order Entry Enhancements (Quicks Hits) and Pending Enhancements.

Customized the Order Entry Screen for the user to update the directory, issue, pub date, paperwork received date, sold date and till forbid flag at the parent level and the component levels will be updated by Vision upon Submit.

Customized order header and Order Detail Pages in the Order Capture Module.

Monitoring the Business Projects and restart those BPs that failed.

Environment: PeopleSoft CRM 8.8.8.9 (Order Capture,Support), Oracle 8i, People Tools 8.42, Application designer, People Code, Process Scheduler, Application Engine

Client: Epeople Inc, CA (Jan 03 – July 03)

Techno-Functional Analyst for Sales and Marketing Applications.

Brief: Implementation of PeopleSoft CRM 8.4 Sales and Marketing modules

Responsibilities:

Data Migration from Legacy System to PeopleSoft 8.4 CRM.

Importing Customer data into Customer data Model of PeopleSoft 8.4 CRM.

Importing Lead data into PeopleSoft 8.4 CRM.

Customization of key PeopleSoft Marketing and Sales objects like Campaigns, Contents, Leads and Opportunities.

Configured workflow and notifications for Marketing & Sales module.

Used PeopleTools and PeopleCode extensively to implement the Client’s business logic.

Tools: PeopleSoft CRM 8.8 (Sales & Marketing), SQL Server 2000, People Tools 8.42, Application designer, People Code, Process Scheduler, Work flow

Client: United Health Care, Hartford, CT (July 02 – Dec 02)

PeopleSoft Technical Consultant

Client: St. Vincent Hospitals, Indianapolis, IN (Mar 01–June 02)

PeopleSoft Techno Functional Consultant

Project: Peoplesoft HR, Base Benefits, Payroll and Time & Labor

Responsibilities:

Involved in Fit and Gap Analysis to prepare for Upgradation Project.

Developed training curriculum and documentation for PeopleSoft 8.0 end user training. Tested PeopleSoft 8.0 upgrade.

Environment: PeopleSoft HRMS 8.3, PeopleTools 8.18, Oracle 8.1.7, SQR 8.18, PeopleSoft HRMS Version 8.0 SP1 (HR, Base Benefits, Benefit Admin and Payroll) PeopleTools 8.12, Oracle 8.16.

Client: Prodigy Communications Corp, Austin, Texas (Oct’00 -- Feb’01)

Responsibilities:

Used ETL methodology for complete processing of Data Extraction, transformations and loading steps, in a corporate-wide-ETL Solution using Informatica.

Used several transformations like source qualifier, expression, lookup, aggregator, Joiner, sequence generator, router and update strategy transformations for complex mappings.

Environment: Windows NT,Oracle 8i,DB2,PL/SQL,Informatica Power Center 5.1 Cognos Impromptu 6.0,PowerPlay6.5,Transformer 6.5,SQL Server

Glaxo, India Sep 99 – Aug 00

Software Programmar

Environment: Documentum 4.2.1, Visual Basic 6.0, Oracle 8.1, Java, JSP, HTML, VBA

Axis Shipping Agency Private Limited, India Aug 96 – Aug 99

Software Programmar

Environment: Power Builder 6.0, Oracle 8.0, Windows NT and Pentium



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