Aboucha Ghizlane

I'M a very MOTIVATED AND RESOURCEFUL

HOSPITALITY PERSON WITH A PROVEN TRACK

RECORD OF PROVIDING ADMNISTRATIVE SERVICES

WORKING AS A PERSONAL ASSISTANT,VIP

HOSTESS,FRONT OFFICE executive, customer

relationships of cer WITHEN 5 YEARS OF EXPERIENCE. I HAVE A SHARP FOCUS ON DELIVERING QUALITY

CUSTOMER SERVICE AND ENSURING THAT ALL

CUSTOMERS RECEIVE THE BEST TREATMENT AND

SERVICE THEY EXPACT .

Work Experience

Handling phone calls,emails, courrier

shipping,suppliers and bills .

reviewing and owing the customers

applications .

Organiz and schedule meetings and

appointment .

provide general support to customers

.

Electronic payment processing,

preparation of cheques and posting

to proper chart of accounts .

Handling phone calls and reply the

email

taking reservations

handling vip customers requirements

from the Check in intel the check out

Making schedule for events and

handling all the preperation

Day to day operations

* every morning see with the GM the

diary of the day & deal with the

different matters. phone, organisation

of the meetings, trips, appointements,

mail...

* Establish an effective follow-up

system on operational shortcoming *

Measure through weekly reviews on

points accomplished

* Follow-up with the heads of

departments regarding the

customers' complaints

* in charge of all event, ight ticket

reservations, dinner meetings

preparation.

of ce manager

Al Hijrah business man

services/immigration

Dubai

Sep 2019 / In progress

Vip front of ce

La verda suites and villas

Dubai

Mar 2019 / Aug 2019

Executive assistant

Royale mansour hotel

Marrakech

Dec 2017 / Jan 2019

Contact details

EMAIL

adcgd0@r.postjobfree.com

m

ADDRESS

Al Warqa Dubai moj

building app 204

PHONE

+971*********

Languages

Arabic

Native

French

Fluent

English

Fluent

Skills

Good communication

skills : Advanced level

Microsoft Of ce/ excel /

booking system :

Advanced level

Making schedule for

business meetings/

events / booking ights

tickets and hotel

booking : Expert

Handling customer

complains and making

sure they receive the

treatment they expect

from our company :

Expert

Maintenance of

important documents

and les : Expert

Participate in all

meetings and Taking

notes: Advanced level

• Assist in the planning

and preparation of

meetings, conferences.:

Expert

supervising Front Of ce team

handling complains and reporting to

the upper management

Create welcoming of ce environment

to welcome all our guest

following up all the vip customers

bookings at the hotel

making schduel for all their activities

at the hotel and outside the hotel

responsabilities encluded

scheduling of meetings, preparing

meeting room

sending daily reports to the general

manager .

handlling phone calls / emails

/couriers/ letters

booking ight tickets and hotels

Maintening duty manager’s agenda

and assist in planning

apointments,board

meetings,conferences.. .

Receiving and screening phone calls

and redirecting them when

appropriate .

Attending meetings and keep minutes

.

make travel arrangement for

executives .

Handle con dential documents

ensuring they remain secure

Front of ce executive

Four seasons hotel

Marrakech

May 2016 / Sep 2017

Personal assistant

Adam parks hotel

Marrakech

Jan 2015 / Feb 2016

Administrative assistant

Opera plaza hotel

Marrakech

Feb 2014 / Dec 2014

Education

studying how to coordinate the many

operational tasks of running a

successful hotel : receptionist

département/ nanci department/

restaurant department

English Literature

Hotel management

CDC OFPPT

Marrakech

2018

Bachelor

Al Maghreb al arabi high

school

Marrakech

2016

• Receive, Answer

telephones and give

information to callers,

take messages, or

transfer calls to

appropriate individuals.:

Expert

Data entry on Microsoft

Of ce/excel : Advanced

level

Contact this candidate