Human resources and customer care

NAVYA JAYA PRAKASH

Phone: +1-289******* Email-id: adcgc7@r.postjobfree.com

EDUCATIONAL BACKGROUND

COUR

SE

NAME OF THE

INSTITUTE

UNIVERSITY/BO

ARD

YEAR PERCENTAGE

BBM St. Joseph’s College of

Commerce

Autonomous,

Affiliated to

Bangalore

University

2012-16 CGPA -3.3 (6

point)

PUC St. Patrick’s Junior

college

HSC, Maharashtra

State Board

2011-12 50%

10TH

STD

Rims International

School and Junior

College

IGCSE 2009-10 Pass

INTERNSHIP

ITC LIMITED, Foods Division, Bangalore - 22nd April 2014 to 23rd May 2014 Project: Critically Review and Implement In The Compliance Process For Manufacturing Unit.

Review of ITC’s factory’s compliance, with regard to Human Resource policies, as defined by government acts such as Factories Act, Apprentices Act, Employment Exchange Act, Contract Labour Act, Maternity Act, etc.

• Reviewed current “compliance list” maintained by each factory in 3 states. Each state has significant differences in the acts that govern the HR activities of factories.

• Researched over 50 government acts concerning 3 states to identify over 120 gaps in compliance for the factories

• Apart from a completion letter, I was also given verbal feedback appreciating the work done, specifically for Karnataka factories, since the compliance gap was significantly large

Project Tittle : HR Administration

• Documentation Work -Joining formalities

• Basic Compliance Work like PF.

• Updating HR Database

Work Experience

SPORTS 365, Bangalore -14th October 2015 to 13th May 2016

• Compliances of PF and ESI accounts,

• Recruitment of junior and mid-level employee for Customer Support and Graphic Designer positions.

• Documentation of attendance and payroll

GREENKO ENERGY PROJECT PVT. LTD., Hyderabad -1st August 2016 to 13th May 2017

• Recruitment and co-ordination of interviews

• Processing of recruits along with orientation.

• Assist payroll documentation.

• Allocation of allowances and personal protection equipment on job sites.

• Completion of relieving formalities when assigned.

• Allocation of personal work assets.

AXIS ENERGY VENTURES INDIA PRIVATE LTD,Hyderabad -1st September 2018 to 20th November 2019:

• Recruitment and co-ordination of interviews

• Completion of relieving formalities when assigned

• Documentation of attendance and payroll

ACADEMIC PROJECTS

While I undertook multiple projects during my course work, below are a few significant projects

“Women Entrepreneurs”, Subject - Entrepreneurship Development Program, BBM 6th Semester, Group Project

• We had to identify barriers faced by women as entrepreneurs; Focus entrepreneur was Kiran Mazumdar Shaw

• This was the first time I looked into women business leaders and hence read more about other leaders like Indira Nooyi & Sheryl Sandberg gave me role models to help me in my career.

• “Morale & Productivity” & “Leadership Skills”, Subject – Creative Leadership, 6th Semester, Individual Project

• Identified indicators of low morale and how to measure morale;

• I also identified the mental condition & attitudes of individuals & groups that determine the willingness to cooperate

• Understood traits & skills of a good leader and functions & responsibilities leaders should take up

• “Industrial Relations”, Subject – Employee Relation Management, BBM 3rd Year, 5th Semester, Individual Project

• Identified causes of disputes leading to strikes and lock-outs; Understood methods used to resolve disputes

• Information wasn’t easily available, so this project required a very wide research – this helped me realize research as one of my strengths. EXTRA-CURRICULAR ACTIVITIES

• Participant Volunteer, Virtuoso 2012 – Annual national-level inter-college management fest

Languages: English (business proficiency), Telugu (business proficiency), Hindi

(conversational proficiency), French (conversational proficiency)

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