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Contact Details Manager

Location:
Johannesburg, Gauteng, South Africa
Salary:
12 000
Posted:
March 26, 2020

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Resume:

CURRICULUM VITAE

TUMELO JOYCE MOREMEDI

Po Box ** Cell number: 084-***-****

Atamelang Email: adcgam@r.postjobfree.com

2732

CAREER OBJECTIVE

I am highly dedicated and a hard-working individual who can perform her duties effectively and ambitiously. I am eager to learn and grow in my career. I have gained experience in the insurance industry, providing support to the contact centre. I have managed to cope well in a highly pressured environment where I had to deliver on time and to ensure accuracy in what I do. I have great ability to work on my own as well as in a team. I aspire to add value in the organisation.

PERSONAL DETAILS

Gender : Female

Population group : African

Nationality : South African

Identity number : 950********** Criminal record : None

Driver’s license : None

EDUCATIONAL BACKGROUND

Tertiary education

Institution : North West university (Potchefstroom)

Course : Bachelor of Commerce-Chartered Accountancy

Year of completion : 2016

Modules (3rd year) : Accounting, Auditing, Tax, Management

Accounting, Financial Management

Computer application in accountancy

Secondary education

Institution : Mogawane commercial high school

Grade passed : 12

Subjects : Accounting, Mathematics, Economics, English

Business studies, Life Orientation

Year of completion : 2013

WORKPLACE EXPERIENCE

Learnership

Qualification : Short-term insurance NQF Level 4

Company : Standard Bank (Constantia Kloof)

Year : 2019

Knowledge : Basic short-term insurance principles.

Insurance products.

Role/key responsibility :

Basic coding through SAS to extract raw data from SAS

Creating, Analysing and publishing campaign stats reports for contact centre management.

Extracting raw data from QlikView and Power BI

Updating sales dashboard

Creating and registering campaigns for the contact centre, with a goal of increasing sales and maximising profits

Making amendments on campaigns

Performing data reconciliation using excel functions

Created SharePoint for the contact centre to ensure compliance with POPI regulation

Updating planner

SKILLS AND PERSONAL QUALITIES

•Good communication skill, Hard worker, Honest, Willing to learn

•Team player and work well independently

QUALIFICATION

•Bachelor of commerce in Chartered Accountancy Degree

•FETC Short term insurance NQF Level 4

•RE 5

•National senior certificate

COMPUTER/TECHNICAL SKILLS

•Pastel Accounting

•Ms word, PowerPoint, SharePoint and Planner

•Ms excel (Strong comfort level with formatting, functions, pivot tables)

•Strong analytical skills and experience with QlikView, SAP CRM

LANGUAGE PROFICIENCY

Language Speak Read Write

English Good Good Good

Setswana Good Good Good

REFERENCE

Contact person : Lentswe Pooe

Position : Campaign Execution Manager (Standard Bank-Mentor)

Contact details : 071-***-****/011-***-****

Contact person : Refilwe Pinky Phiri

Position : Manager, Learning & Development (Standard Bank)

Contact details : 079-***-****/011-***-****

Contact person : Ms E.S Mophulane

Position : Admin clerk (Barolong Tribal Authority)

Contact details : 018-***-****/073-***-****



Contact this candidate